Hi Martin,
I’m sorry to read this and for the inconvenience caused by the closure of our Meadowhall appointment location. We haven’t refused support — we’ve offered multiple ways to look after you without you needing to travel, including home visits in Sheffield and tracked courier collection/return at our cost so we can inspect and resolve the issues as quickly as possible.
We’d still like to put this right. Please contact us via the details in our email correspondence (or our main customer support contact details) and we’ll confirm the next steps straight away.
Kind regards,
Oliver
I Love My Ears
*Edit 26/01/26 in response to your edit, Mr Wilks:
This is just half of the story here, Mr Wilks. You phoned our Audiologist, and he was in the clinic, seeing patients. When he was available, he phoned you back, but you didn't pick up the phone as you said, 'You were at lunch, living your life', so you were not able to pick up to speak with him. It was missed communication on one afternoon. The next morning, I spoke with you via email, offering how we can continue to support you. Including 2-hour round trip home visits to honor our agreement with you.
We have tried to sort this out in an adult and professional manner, but you refused to properly respond via our emails to you and have resorted to this unjust 1-Star review here.
Please get in touch via phone or email (you have my direct contact details) so we can talk about this in a sensible fashion.
