ILAWSSCOTLAND Reviews 

350
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and knowledgeable when guiding them through complex legal matters like wills and power of attorney. People truly appreciate the clear and thorough guidance provided during home visits, which makes a potentially stressful process much easier and reassuring. Consumers note that all legal procedures are handled efficiently, whether they choose to communicate over the phone or meet representatives in person. Reviewers mention that representatives patiently answer every single question, ensuring families feel completely supported and secure about their future arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Service

Customers expressed great satisfaction with the service, highlighting professional and clear guidance on... See more

User experience

Consumers find user experience to be positive, highlighting how helpful and professional staff make complex... See more

Customer service

Reviewers mention deep satisfaction with customer service, consistently praising informative appointments and... See more

Customer communications

People report ambiguous experiences with customer communications, noting that the response to initial contact... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil visited us today and explained and guided us through the complexities of wills, power of attorney and protected property trust. Neil was very polite, knowledgeable and fully answered all our ques... See more

Company replied

Rated 5 out of 5 stars

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about... See more

Company replied

Rated 5 out of 5 stars

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home t... See more

Company replied

Rated 5 out of 5 stars

We contacted ILAWSSCOTLAND to discuss Power of Attorney and Protective Property Trust. Neil Jones was fantastic, and explained everything in terms that we understood fully. This has taken a grea... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(350)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything explained to us in plain…

Everything explained to us in plain language. Very helpful any time we called and just delighted by the overall service.We now have peace of mind that we are sorted for the future

18 February 2025
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Hi George, thanks for taking the time to review us. It is really appreciated.

Rated 5 out of 5 stars

The chap who came to our house and…

The chap who came to our house and explained to us in a manner that we could understand without any long winded language jargon that would baffle us it was a pleasure to meet him

13 January 2025
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Tam, thank you so much for taking the time to do this. "No Drama" from ILAWS is always what we aim for.

Rated 5 out of 5 stars

Excellent and simple to understand

When you're representative came out to the house the gentleman went through everything with me simple terms so I understood everything.

12 December 2024
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Stuart. Glad that everything went as planned. "No Drama" as our ads say.

Rated 5 out of 5 stars

We had an excellent consultation with…

We had an excellent consultation with Neil Jones who is exceedingly informative, honest and professional. We would highly recommend this company for their fast, efficient and value for money services.

21 January 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us Drew. It is always great to hear that you have been happy with Neil and our services - we will pass your comments onto him.

Rated 5 out of 5 stars

Very efficient

Very efficient, good service and very helpful.

13 January 2025
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Reply from ILAWSSCOTLAND

Thank you for your review. We are here to help if you ever need us.

Rated 5 out of 5 stars

Neil explained everything so well and…

Neil explained everything so well and made a difficult process seemed so easy.
Credit to him.

4 December 2024
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Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. We will pass your comments onto Neil. We always try our best to keep things simple and straightforward.

Rated 5 out of 5 stars

Easy experience

Getting someone out to the house was very helpful , he explained everything and answered all our questions and we were very happy to go ahead

5 December 2024
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

No drama is what we always aim for. Thanks for the review.

Rated 5 out of 5 stars

Excellent Service

No nonsense, excellent fast service. Ross came to house can sorted everything in one visit, explaining all options clearly - with no pressure. Well done - saved us thousands on pounds vs other quotes.

1 November 2024
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Reply from ILAWSSCOTLAND

Many thanks for reviewing us. Will pass on your comments to Ross. He will be delighted that you are happy.

Rated 5 out of 5 stars

Very good advice from the Lady in the…

Very good advice from the Lady in the Glasgow office. And the gentleman that came to the house was very helpful and very knowledgeable about what we were asking him.

5 December 2024
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Reply from ILAWSSCOTLAND

Thank you for your review Angus. We really appreciate it and will pass on your comments to the staff concerned. Please remember if you ever have a query, we are here to help.

Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service! My mother paid & submitted forms on 11 November 2023 for a Power of Attorney. Despite phoning the office 3 times to chase, her application is still “with the Court”.
Over a year to issue a Power of Attorney?!?!

4 December 2024
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Good morning Joanne,
We understand you frustration in the matter as the timescales involved in getting Power of Attorney in place are long. However, the court services are very far behind due to the sheer volume of applications they have to deal with. Unfortunately, we are not in control of this. If you or your mum wish to call us on 0800 049 9688 and provide your mum's details, (because she is the Client and that's how we can search it) we will be happy to chase this again to see where the POA is with the court - it cannot be far away now as we have many of these granted for applications from 10-11 months ago.

Rated 5 out of 5 stars

Excellent service…

Would like to thank George and Marcus for excellent service today. Sorting out my mother's will and power of attorney.

They were very friendly and explained everything well. My mother and myself left very happy with experience.

Good job guys

Gary , mum

5 November 2024
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for your review Mr Harkness. We acknowledge that there was some confusion with this case and we are delighted to have been able to resolve this to your satisfaction.
Will pass on your comments to George and Marcus. Thanks again.

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