My investments have just been transferred from Share Centre into ii. I wished to transfer a trading account into my ISA but was informed that there was only a small amount remaining in 20/21 period.... See more
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See what reviewers are saying
ii customer service is exemplary....real humans focussed on assisting their clients. Farhana sorted my question v promptly today and I got the answer I semi wanted. Wish list: most of my trades are... See more
The costomer service was bad
Spoke to Lisa Moore this morning re surrender of investments for my sister under Power of Attorney. She was extremely helpful and understanding of the situation. She confirmed that the surrender will... See more
Great support Chloe
Just moved my account to ii and a number of questions arose. Chloe answered them all in a few moments and set my mind at ease. Many thanks for your efficient service Chloe.
Spoke with Rafi
Spoke with Rafi. Sorted my password problem with great efficiency. Thanks
Thanks for help from Jason and Jane…
Thanks for help from Jason and Jane with my pension transfer. Phil
Excellent service Chloe
Helpful staff
First time I have needed to call ii and the person who dealt with my query (Felicity) was polite and helpful, sorting out my matter quickly.
They went the extra mile.
My very great thanks to ii.com for the manner they assisted me finding my way in to investment. A special mention to Michael who assisted beyond that expected assist. Thank you. This is a company who care and really try to cover the queries and question you have. Most impressed with the business model
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