IGO Promo Reviews 

Easy to Order , easy to sélect options . Process seems under Control . Delivery ahead of promised Time.
Nothing to say negatively

Good day!
I was very unsatisfied with the customer service.
After placing an order and receiving the receival date 14/10/2025 I was trying to contact customer service by all possible email addressed to explain the situation and asking to make the delivery 1 day earlier (13/10/2025). I was ready to go and collect at any location personally. But during the week no single reply.
After reaching out by phone - the lady from customer service confirmed that order is ready to be shipped and will be shipped the same date (conversation took place on 8:45 10/10/2025).
Unfortunately that was not the case and next point of contact was (finally) reply to all my emails that unfortunately they will not be able to ship the goods for 14/10/2025 and receival will be delayed by the end of the week.
I decided to call and figure out situation as company not only disregarded all my emails but also delayed the receival and notified only 1 day before receival.
On the phone man from customer service couldn't find any option to do at least anything except saying "I understand your frustration" and "dont shout on me, control your voice and if you dont know how to talk - I would need to finish this conversation". I was not sweet on the phone but for sure all my communication was in the correct way.
On my questions why nobody replied me to any of my emails - he said that they have processing time to reply (5 days?). After next question why lady on the phone confirmed that my order will be shipped 10/10/2025 - he said that at that moment information was correct and now it is not.
The order was important to receive for a special event by 14/10/2025. Order was delivered 17/10/2025. Without any prior notification, tracking link etc.
Breaking up deadline while I communicated the importance and necessity of the order is complete disrespect from the IGO Promo Belgium. Even though you could have have issues on your side - notification 1 day prior to the receival date is so unprofessional and offering 0 options how to solve the issue.
I would not recommend the service at all. For next orders I would happily pay more to other companies than to have this stress and ignorance from IGO Promo Belgium.

All perfect. Expected quality and deliver quickly.

We are satisfied by the order that we made. The Team was helpful and did its best answer our requirements.

We've had good experience with IGO Promo, everything went smoothly and the products were of good quality.

Parfait, la solution de rechange en respectant nos souhaits. Délai de fabrication et d'impression rapide.

Je recommande,

Christel Rouzeeuw

Very good experience, happy with the material. Great Communication.

My colleagues already ordered from IGO previously. Their website was very user friendly. You can view the items with your logo. The staff were helpful with my queries. Service was swift. Everything went smoothly.

Very good product and fast delivery!

super service, top qualité

Good service, always very responsive to inquiries. fast delivery. Merchandise is of good quality!

Very good customer service, receptive to requests and quick to respond

AU TOP? JE RECOMMANDE!

Excellent products and available/reactive customer service.
Improvements: print logo "heart side" on a polo, received on the wrong side (right instead of left).
Possible to makea simulation with 2 logos instead of only 1.

correcte communicatie
kordaat
correcte levering
juiste info via telefoon

Everything from ordering to final delivery went super smooth! The logo turned out great on the umbrellas we ordered. Definitely not the last time we order.

Service rapide efficace, support client disponible