idyl Reviews 1,323

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the exceptional quality and craftsmanship of the jewelry, often highlighting the brilliant sparkle of the diamonds and the innovative, versatile designs. The customer service receives frequent praise for being amazing, helpful, and responsive, contributing to a smooth and pleasant experience for many. Reviewers also appreciate the fast delivery and the beautiful, careful packaging, often noting the thoughtful extras included with their orders. However, some customers also noted issues with product durability, experiencing broken chains or missing diamonds after a few months of wear. A few other people also felt that the sparkle of some pieces was underwhelming, or encountered difficulties with international delivery where items were not received and support was limited.

What people talk about most

Product

Users describe positive interactions with product, frequently expressing satisfaction with the beauty,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful design, amazing... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as outstanding,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times, with... See more

Order

Reviewers mention positive feedback about their order experience, noting that the process from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Camille earring attachments. They’re absolutely beautiful. I already had the studs from a previous purchase and they look stunning together. I’m very pleased with the quality and with... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my idyl pieces! The diamonds are so sparkly and catch the light in the most magical way. I ordered the Grace necklace and Amelia earrings, and haven't taken them off since g... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-notch approach to a customer. I feel inclusive, taken care of and special. The team is working tirelessly to be on top of everything, and they truly deliver what they promise. Their jew... See more

Company replied

Rated 5 out of 5 stars

Beautiful items, great customer service. No hassle returns, if needed. Items are shipped expeditiously & handled with care. Idyl also includes extremely nice free gifts with every purchase. Great comp... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

About idyl

Written by the company

idyl
#jointhediamondrevolution
✨ modular diamond jewelry
✨ transparent materials
✨ fair prices

Idyl stands for sustainability, inclusivity, and revolutionary modularity. Our pieces are crafted with ethically-sourced lab-grown diamonds and 100% traceable solid gold. But our approach to modularity is what truly sets us apart. Our add-ons embrace individuality and self-expression.

Worn by Jessica Alba and Eva Longoria our variety of diamond stud sizes and solid gold chain, were made to fit multiple add-ons to create countless looks at accessible price points. The designs are beautifully minimalistic, but created with ever-evolving style in mind.

We want to democratize fine jewelry and believe that even the finest materials should be available at an accessible price point.

Any questions?

Written by the company

No worries, we are here for you!
Your happiness is our top priority. For any questions, remarks, inquieries, collaborations or other, get in touch: hello@idyl.com

Free worldwide shipping & returns

Shipping is always on us!

We ship worldwide and most orders arrive in 2-4 working days, 7 days maximum.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received my idyl earrings for…

I received my idyl earrings for Christmas. I was impressed with the packaging in a grey cloth fold over that has a wrist strap included. The earrings are sparkly. Delightful! I think of them as a little constellation of stars for my ears!

28 December 2025
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Reply from idyl

Thank you so much for sharing your experience! We're truly glad to hear you enjoyed the packaging and that the earrings brought a bit of sparkle to your holiday. It’s wonderful to know they remind you of a constellation—what a beautiful way to describe them. We hope they continue to bring joy every time you wear them!

Rated 5 out of 5 stars

I love this jewelry

I love this jewelry, they are so beautiful , perfect matching with me.
The shipping is very quick.

21 November 2025
Unprompted review
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Reply from idyl

Thank you so much for your kind words, Andreia. We're delighted to hear that your jewelry matches you perfectly and that you found the shipping quick. Your feedback means a lot to us, and we hope you continue enjoying your Idyl pieces!

Rated 5 out of 5 stars

Beautifully designed high quality…

Beautifully designed high quality jewelry. Received my order quite fast and it came beautifully packaged.

21 December 2025
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Reply from idyl

Thank you so much for your kind words, Sara. We're delighted to hear that you enjoyed the design and quality of your jewelry, and that your order arrived quickly and beautifully packaged. Your feedback means a lot to us!

Rated 5 out of 5 stars

Beautiful jewelry

These Idyl pieces are beautiful. The diamonds sparkle like crazy! The shipping is fast and customer service is great. Can't wait to chose my next items.

21 December 2025
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Reply from idyl

Thank you so much for your kind words, Janice. We're delighted to hear that you love the sparkle of your Idyl pieces and had a positive experience with our shipping and customer service. Your enthusiasm means a lot to us, and we look forward to helping you find your next favorite piece!

Rated 5 out of 5 stars

Everything went well

The delivery was quick. The packaging was nice and the earring is gorgeous.

18 December 2025
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Reply from idyl

Thank you so much for your kind feedback, Reka. We're delighted to hear that your earring arrived quickly and that you enjoyed the packaging. It means a lot to us that you find your new piece gorgeous. We hope it brings a special touch to your everyday style!

Rated 5 out of 5 stars

Idyl's jewellery is amazing

Idyl's jewellery is amazing. I no longer feel like wearing pieces from other brands. The packaging is exceptional and delivery is super fast. I'm counting down to my birthday so I can treat myself to another Idyl piece.

18 December 2025
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Reply from idyl

Thank you so much for your wonderful feedback, Elena. We're delighted to hear how much you love your Idyl jewelry and that our packaging and delivery met your expectations. It means a lot to us that you've chosen Idyl as your go-to brand. We hope your upcoming birthday is fantastic—and we look forward to helping you celebrate with another special piece!

Rated 5 out of 5 stars

Idyl customer service is excellent

Idyl customer service is excellent, quality of stones is unmatched! Highly recommend!

17 December 2025
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Reply from idyl

Thank you so much for your kind words, Jaime. We're delighted to hear that you had a great experience with our customer service and that you're enjoying the quality of our diamonds. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Beautiful!

12 December 2025
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Reply from idyl

Thank you so much for your kind words, Tina! We're delighted to hear that you find your Idyl jewelry beautiful. Your feedback means a lot to us and inspires our team every day. Enjoy wearing your new piece!

Rated 5 out of 5 stars

Great company with great service and quality

Best company they have beautiful things a great quality and they’re always answering your questions and mails. They give you great advice and other options. I bought a lot of things from them. And I will buy more……
Thanks for everything
Caroline

10 December 2025
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Reply from idyl

Thank you so much, Caroline, for your kind words and continued support. We're delighted to know that you've enjoyed both the quality of our jewelry and the service from our team. It's wonderful to hear that our advice and assistance have been helpful to you. We look forward to helping you find more pieces you'll love in the future!

Rated 5 out of 5 stars

I love every single piece and I want more…

I love every single piece that I buy because are very cool, versatile and sparkling. ✨♥️
I have already some of them but I want more…all of them ☺️

2 December 2025
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Reply from idyl

Thank you so much for your kind words, Maria! We're delighted to hear how much you enjoy your Idyl pieces and appreciate that you find them versatile and sparkling. It means a lot to us that you're already building your collection. We look forward to helping you discover even more pieces you'll love!

Rated 5 out of 5 stars

Love everything about idyl

Truly the sparkliest pieces in my collection. I love my necklace so much I bought the exact same one as a gift for my mom, and idyl really blew her away! The packaging, note and extras are such a nice touch - my mom was so happy when she received them ❤️

27 August 2025
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Reply from idyl

Thank you so much for your kind words, Christina! We're delighted to hear that both you and your mom are enjoying your Idyl necklaces. It means a lot to us that the sparkle and thoughtful packaging made such an impression. Your support truly inspires us—thank you for choosing Idyl for such a special gift!

Rated 5 out of 5 stars

Great customer service

Great customer service. I needed to add something else to my order and they were able to cancel it and send the complete order to me in no time! Any time I have asked for something, they have always delivered! (And the jewelry is quality, too.)

29 November 2025
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Reply from idyl

Thank you so much for your kind words, Carolyn. We're delighted to hear that our team could assist you quickly and efficiently with your order, and it means a lot that you've found our service reliable each time you've reached out. We're also glad you're happy with the quality of your jewelry. Your feedback truly motivates us to keep providing the best possible experience for our customers!

Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces. Fast shipping. Nice packaging.

19 November 2025
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Reply from idyl

Thank you so much for your kind words, Ellen. We’re delighted to hear that you enjoyed the beauty of your jewelry and appreciated our fast shipping and packaging. Your feedback means a lot to us!

Rated 5 out of 5 stars

Love Love Love

Great experience ordering! Beautiful and wonderful quality of jewelry. Love the ability to change looks and give me a little edgy style at 64 years old.

17 November 2025
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Reply from idyl

Thank you so much for sharing your experience, Lisa. We're delighted to hear that you love the quality and versatility of your jewelry, and that our modular designs help you express your unique style. It's wonderful to know you're enjoying mixing things up—your feedback truly means a lot to us!

Rated 5 out of 5 stars

The jewelry is perfect

The jewelry is perfect. Sparkly and well made. I love every piece.

5 November 2025
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Reply from idyl

Thank you so much for sharing your experience, EL. We're delighted to hear that you love your jewelry and appreciate the quality and sparkle of each piece. Your feedback means a lot to us!

Rated 5 out of 5 stars

I have been purchasing the beautiful…

I have been purchasing the beautiful pieces from idyl and my collection is expanding. I never ever had any problem with quality over time. Their designs are unique and the customer service is top- notch. Thank you, idyl.

7 November 2025
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Reply from idyl

Dear Anna,

Thank you so much for your kind words and for being a loyal part of the Idyl community. We're delighted to hear that your collection is growing and that our designs continue to bring you joy. It's wonderful to know you've been pleased with both the quality of our jewelry and our customer service. Your support means a lot to us.

Warm regards,
Lia from Idyl

Rated 4 out of 5 stars

I just think the prices are very high

I just think the prices are very high. Also you cant use your point if there a sale, I thinkt that trrrible.

17 October 2025
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Reply from idyl

Thank you for sharing your thoughts, Ursula. We appreciate your feedback about our pricing and rewards policy. We understand that price is an important consideration, and want to assure you that our commitment to ethically sourced materials, handcrafted quality, and sustainability are reflected in the cost of our pieces. Your comments about using points during sales are noted—transparency in our policies matters to us, and we value hearing how this affects your experience. Thank you for taking the time to let us know how you feel. ✨

Rated 5 out of 5 stars

Stunning jewelry

Stunning jewelry, my earrings are elegant with so much sparkle. I love my purchase.

29 October 2025
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Reply from idyl

Thank you so much for your wonderful feedback, Heather. We're delighted to hear that you're enjoying the elegance and sparkle of your new earrings. It means a lot to us that you love your purchase. Thank you for choosing Idyl!

Rated 5 out of 5 stars

all-round perfect experience

clear and engaging website, beautiful designs, fast delivery, beautiful packaging! i will definitely buy again.

26 October 2025
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Reply from idyl

Thank you so much for your kind words and for sharing your experience! We're delighted to know that you enjoyed our website, designs, quick delivery, and packaging. Your support means a lot to us, and we look forward to welcoming you back for your next piece.

Rated 5 out of 5 stars

Great customer service

Great customer service, excellent quality.

15 October 2025
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Reply from idyl

Thank you so much for your kind words, Margaret. We're delighted to hear that you were pleased with both our customer service and the quality of your jewelry. Your feedback means a lot to us and inspires our team every day. Enjoy your new piece!

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