This company is a notorious scam based out of Plantation, Florida hiding behind multiple shell companies. They will charge your credit card for months after you stop, even if you stop immediately. I... See more
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Embarked on a “free” trial but the devil was in the detail in the terms and conditions.Very poor transparency and no one could explain how dollars were converted to pounds and what percentage of the... See more
Company replied
This is my favourite face cream, after having tried many others. I previously had a subscription but cancelled it, and it was no problem at all to stop the recurring order. I then used other creams f... See more
This is Fake reviewI've been using the Idrotherapy age-defying serum as part of my nighttime skincare routine, and I wake up with supple, glowing skin every morning. It has restored a youthful bounce... See more
Company replied
2.2
Poor
109 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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I received the sample product and it cost me in excess of $600!
I received the sample product, and was charged more than $600! Thankfully my bank called me to query the payments being charged to my credit card. When I called I was told that I had to cancel within 15 days. There was no mention of this in the advertisement but I was then told that it was sent to me in an email. The free trial is not a free trial . You will be charged by 'Apollo' and 'Turbo'. And the amounts will differ each time making it hard to keep track (this is a trick that they do so the payments go un-noticed). Please do not buy this product from them. Or if you do be sure to call them and make sure to cancel before the free sample arrives, as they will charge you excessive amounts until you or your bank notices. TERRIBLE SCAM!
1 July 2022
Unprompted review
Reply from Idrotherapy
Hi Tre,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
As it is impossible to give no stars
As it is impossible to give no stars, a one it is.
I am beyond disbelief that this company is still in business. Their underhand way of sourcing sales is unbelievable. I ordered the trial product on the 1st October, after 14 days I phoned them to ascertain its whereabouts. Unlike most products and services I have sourced online, this business did not send an email thanking me and supplying a tracking number etc. It wasn't until my card was charged on the 17th October the full price of purchase that of $170NZD. I phoned on the 18th to ascertain why they are charged me for a product that had not arrived and was still within the 30 day trial period. I demanded my money back asap. I was told by the sales rep at the other end of the line, that I could send the product back once it arrived, pay $9.99USD for the privilege, but only once I had paid the $9.99 would I get the details on how to return with RMA number etc.
I am now having to wait for it to be sent back and knowing their admin system it will take sometime to get my refund. Meantime I am out of pocket $170. I am furious to say the least as it appears that once they sighted it had been delivered on the 17th October they helped themselves to my money. Obviously, which seems to be beyond them I have not had a 30 day trial. Even given that the 30 day trial commences on receipt of my payment, so 1st October to the 17th October is not 30 days. Hello!
My advise give this company a wide berth. Do not purchase via this company.
The woman I spoke to was rude, obnoxious and had no PR skills whatsoever.
I advised I would not try the product which I collected on the18th October unopened. It will be returned immediately.
On the outside of the packaging it states:
Essence of Argan (30ml)
Idrotherapy Wrinkle Reducer
However, without opening there is 1 product not as stated. The product was not the ordered product I had to open and check as the shape was not that of a jar but a bottle. The package contained the Essence of Argan.
UPDATE: 19th October 2022. In fairness to them I have to now advise that as I would not rest until this had been rectified. After phoning this morning to advise I expected a refund forthwith, not just as mentioned in my review, but because the product is in fact Oil of Argan and not the product I ordered as a trial, and paid for. I received it within 30 minutes of the call if not sooner. Thank you for doing the right thing and refunding promptly.
18 October 2022
Unprompted review
Reply from Idrotherapy
Hi Patricia,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
Fraud
My debit card was debited for an anauthorised amount of money. I'm on a disability pension and can't possibly afford to lose this sort of money. I now have to wait for my next pension to be paid until I can buy food and medications as I'm a chronic asthmatic among other health issues. This is the worst thing anyone can do to someone like me.
17 October 2022
Unprompted review
Reply from Idrotherapy
Hi Deborah,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
Yet another dodgy website!
I haven't ordered as it looked dodgy. The blurb spells holistically ‘wholistically’! Immediate red flag! I’ve been sucked in before with a fake ‘crocs’ website - never again. Scumbags!!
15 October 2022
Unprompted review
Reply from Idrotherapy
Hi Jenny,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA:(+1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK : (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485
We are looking forward to hearing from you.
DO NOT BUY THIS IT IS A DECEITFUL WAY…
DO NOT BUY THIS IT IS A DECEITFUL WAY TO SELL PRODUCTS.
15 September 2022
Unprompted review
Reply from Idrotherapy
Hi,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA:(+1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK : (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485
We are looking forward to hearing from you.
My Last Rant
My last rant! After several attempts at charging my credit card & all being declined, suddenly, I'm worth a phone call! Tactics worked, they are FINALLY are canceling the order (that I never placed) & will stop charging my credit card. BEWARE...THEY WILL SCAM YOU TO THE DEATH!
P.S. guaranteed their response will be their standard. They dont read the reviews, they just try to cover it up by answering quickly with baloney.
16 September 2022
Unprompted review
Reply from Idrotherapy
Hi Rona,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA:(+1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK : (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485
We are looking forward to hearing from you.
Idrotherapy buyer beware!!
Idrotherapy buyer beware!!! Do not buy this product - the “free trial” where you just pay $6.99 and $7.99 postage for each product actually locks you in to a contract where you will be billed each month and sent out the products you ordered on trial at $99 per product USD plus postage.
BEWARE!! It’s disgusting and super dirty marketing. Completely lacking in integrity,
The “customer service” person on the phone was rude and insulting. I managed to cancel my ‘unintentional subscription’ but was told I had to pay $9 each product processing fee plus return postage of the sample products.
Or I had the ‘very special offer’ option to pay $70 USD to keep my trial products.
Scam. Scam, scam. I am appalled disgusted.
1 October 2022
Unprompted review
Reply from Idrotherapy
Hi,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA:(+1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK : (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485
We are looking forward to hearing from you.
This is a huge scam
This is a huge scam, this company expects you to send products back within 15 days of a 30 day trial, this starts from order date, btw, they then charge your credit card $ 400 in my case New Zealand, for said free trial, and then 15 days later charge you $450 for product "on the way" apparently I was sent an email to see if I was enjoying the product's...no I wasn't
28 September 2022
Unprompted review
Reply from Idrotherapy
Dear Valued Customer,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
"Mom"
I was tempted until I read through the ad for this product. In Australia we call our Mothers 'Mum' not 'Mom' this is an American term. This prompted me to check reviews before yet again being sucked into a subscription and cancellation nightmare for something that probably doesn't do what it claims. Thank you for your reviews.
18 September 2022
Unprompted review
Reply from Idrotherapy
Hi,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA:(+1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK : (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485
We are looking forward to hearing from you.
I ordered the free sample of…
I ordered the free sample of idrotherapy i paid for delivery....and then read they will deduct from my ac 104.00 in 30 days I never agreed to this so I rang Australian number to cancel....disconnected....scammers
15 September 2022
Unprompted review
Reply from Idrotherapy
Dear Valued Customer,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
If you have purchased anything from…
If you have purchased anything from these scammers, CANCEL YOUR CREDIT CARD IMMEDIATELY! I did five hours after placing an order upon releasing it was a scam (by multiple reviewers/articles). Four days later I did receive the trial cream, but they no longer had access to my bank account. I tried to ring the company on the number they provided for Australia 03 8657 4222 to cancel my "contract" and was going to send the cream back as instructed in their T&C, but when the woman (who would not give me her name) got my order number and realized I was going to cancel she hung up. I tried to call back - no answer. I believe that was a signal (window of opportunity) for them to take money from my account (had it been active). That is the only reason I can think of why they tell you to phone before returning the product in order to cancel your contract.
2 September 2022
Unprompted review
Reply from Idrotherapy
Dear Valued Customer,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
An offer too good to be true.Have…
An offer too good to be true.Have noticed a payment for a supply of your cream but would ask that you do not send any more product.Please cancel any accounts held in my name. Thank you Sandra Bolton/Les Taylor
29 August 2022
Unprompted review
Reply from Idrotherapy
Dear Valued Customer,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 305 859 4493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.
BE CAREFULL!!
BE CAREFULL!!! DON"T TAKE THE "FREE TRIAL" Fine print says that if you don't return or cancel within 16 days of order, you will be charged the full $104 US, and every month after that!!! What a rip-off!!!
1 August 2022
Unprompted review
Reply from Idrotherapy
Hello Beverly,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
Alternatively, we can be reach using these numbers,
US/CA: 1-954-906-9888
UK: (44) 1622423931
AU: (61) 3 8657 4222
IE: (353) 768886434
NZ: (64) 98840485
SG: (65) 31382261
Really worth it!
At first, I am really hesitant to try it, but then after a week of using it, I notice my skin is glowing and some unwanted spots are fading! I'm on my 3rd month now and it's really worth it!
5 July 2022
Unprompted review
KEEP AWAY FROM THIS SITE
KEEP AWAY FROM THIS SITE . ITS A SCAM . You pay for the free trial once they have your Bank Details they will keep taking Money from your account. I got one free trial and the next week they took 116.22EURO from my account and sent me NOTHING. When I asked for my money back they told me post back the Items first. The items I didn't even recieve. CON ARTISTS. They only want your account Details to rob you.
2 July 2022
Unprompted review
Reply from Idrotherapy
Hi Sheila,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
Alternatively, we can be reach using these numbers,
US/CA: 1-954-906-9888
UK: (44) 1622423931
AU: (61) 3 8657 4222
IE: (353) 768886434
NZ: (64) 98840485
SG: (65) 31382261
The company keep sending me product…
The company keep sending me product charging my credit card without my consent. I have 5 number of wrinkle reducer in hand plus one I just received. This one cost me US$35.99. Please explain.
16 June 2022
Unprompted review
Reply from Idrotherapy
Hi Edmund,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
Alternatively, we can be reach using these numbers,
US/CA: 1-954-906-9888
UK: (44) 1622423931
AU: (61) 3 8657 4222
IE: (353) 768886434
NZ: (64) 98840485
SG: (65) 31382261
Extra charge of $6.99
So I ordered the Idrotherapy Wrinkle Cream for a trial price of $7.49. When I checked my bank account online, to see if it had gone through, there was also a charge for $6.99. I went to the company website and found the phone number. When I explained what had happened, it took about 2 minutes to resolve. There was no issue in being refunded. I was emailed the refund receipt and asked to check it before the conversation ended. So despite the error in charges being made, it wasn't a problem. So my experience, so far, has been excellent. No complaints here
29 May 2022
Unprompted review
Every time I use this product it burns…
Every time I use this product it burns my skin leaving it red and sometimes time purple colour. My skin is dry and scabby like a bad burn. Twice I have notified the company and twice no response and money has still been coming out of my account. Now I’m getting the bank involved as I’m over it. Just warning others to be careful and letting you know that the bank can put a stop to it
26 May 2022
Unprompted review
Reply from Idrotherapy
Hi Lynette,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
Alternatively, we can be reach using these numbers,
US/CA: 1-954-906-9888
UK: (44) 1622423931
AU: (61) 3 8657 4222
IE: (353) 768886434
NZ: (64) 98840485
SG: (65) 31382261
Be very aware Embarked on a “free” trial but the…
Embarked on a “free” trial but the devil was in the detail in the terms and conditions.Very poor transparency and no one could explain how dollars were converted to pounds and what percentage of the bill was duty no mention of duty being charged on invoice only showed incorrect postal charges .
Couldn’t say if product worked as the stress of dealing with company undid any possible benefit.
Con con con
18 March 2022
Unprompted review
Reply from Idrotherapy
Hello John,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
Alternatively, we can be reach using these numbers,
US/CA: 1-954-906-9888
UK: (44) 1622423931
AU: (61) 3 8657 4222
IE: (353) 768886434
NZ: (64) 98840485
SG: (65) 31382261
Disgusting customer service and product
If I could give a negative 100+ I would. Product caused skin rashes and charged me $85 to cancel free trial!!! The worst customer service ever
11 January 2022
Unprompted review
Reply from Idrotherapy
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
Alternatively, we can be reach using these numbers,
US/CA: 1-954-906-9888
UK: (44) 1622423931
AU: (61) 3 8657 4222
IE: (353) 768886434
NZ: (64) 98840485
SG: (65) 31382261
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