I first ordered from them at the start of December 2024. I heard nothing until the head collar arrived 3 months later. It was a lovely head collar, I was very p!eased with it, but I did feedback to th... See more
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Would do zero stars if able. Ordered 5 months ago for my daughter’s birthday, never received product. They only ever answered one email. They cancelled my order but never refunded and then stated “it’... See more
Ordered 6 mo ago. Still waiting. No response from multiple requests for status update. My negative reviews on their website have been repeatedly removed. Shipping complaints can be found dating back y... See more
Order 3 head collars back on Jan 25 no correspondence at all . I emailed them in July asked where they were . Received an email saying they were cancelled no explanation or apology. 1 Aug 25 no re... See more
Zero trust. Poorly managed. Blatant lying.
This company will absolutely never ship your product, and then will blame it on everything under the sun. I ordered a halter in October, and when it hadn't arrived over a month later I reached out- they claimed it was due to the canada post strike.... that started two full weeks after my order should have arrived. They said it shipped shortly after that, but it's now three weeks later and still no tracking number, while they continue to post that many orders are being delivered in 2-4 days! How is it a Canada post issue if youre still delivering *some* orders?
IF they respond at all, it's to apologize for the strike causing shipping issues. But they won't address the fact that many of the delayed orders are from October and before (again, the strike started mid November). What they will do is have an extremely active social media presence trying to reassure everyone that "it's only certain sizes and colors" and deleting negative experiences. I made sure to take screenshots of mine and others frustrations.
Do Not order.
28 October 2024
Unprompted review
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