IDnow Reviews 16,308

Created with AI, based on recent reviews

Considering 238 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be fast, efficient, and easy to use, appreciating the quick and straightforward verification process. Reviewers often highlighted the professionalism and helpfulness of the staff, who guided them clearly through each step. The overall impression for many was a secure and comfortable experience, making the identity verification process less daunting. However, some customers also noted significant dissatisfaction with the customer service and the website's functionality. People reported issues with impolite and uncooperative staff, a lack of empathy, and abrupt call terminations without explanation. Technical problems, such as the system failing to recognize faces or getting stuck during the selfie phase, were also frequently mentioned, contributing to a frustrating and unpleasant experience for some.See more

Reviews shaping this summary

We started Three Times. Internet Connection was Bad, not from my side. Not really a good experience for a Person with only one arm.

The customer service person was outstanding, but the app needs a little bit more work: There is no way to „tap-to-focus“, so I‘m not sure the ID photo was crisp. And when it came to confirming that I... See more

First try wasn‘t possible, second try was fast and without Problems. The Person doing the ID was Professional but could have been more friendly

He’s very impolite and he was asking me if I can’t speak English or understand English. He said he will end the call if I don’t comply with the verification. I find it so rude and unprofessional. Anyw... See more