IDNet Reviews 824

Solid connection, good communications and good support. What more could you ask for 🙂

Good, reliable service.

Been with Idnet for some years for internet and phone. Internet generally works (FTTC) not fast, but adequate for our needs. Telephone is another matter. Very bad line crackling after wet weather. Have reported this but nothing ever gets done. On 17th Nov 2025 phone died altogether. No dial tone and calling the number from elsewhere gives engaged. I reported this on 17th and was promised it would be fixed by the end of the following day. It wasn't. Then by 21st Nov, then by 28th Nov. Despite emails & calls to them nothing gets done. I get no status updates.
It's now 2 weeks on and still we have no phone.
Next door neighbour went off at the same time but was back after a couple of days.
If you're considering idnet & phone is part of the deal look elsewhere. They just don't seem to be able to get faults fixed, or keep customers informed.

My new idnet fibre has already given me more problems and more downtime in the 3 days its been active than my dodgy overhead cable BT copper connection gave me in 25 years.

They are lucky the ping is very low when it is working or id be shopping around again, having said that they are on the expensive side of providers so you would expect it to be good

Update 5.12.2025
It was fixed the next day, turned out to be a completely random issue. Our property had been unplugged at the cabinet when someone else was being connected, so totally unrelated to idnet.

Ping in games at all times including peak continues to be night and day compared to Vodafone's unplayable lag during busy hours.

Happy customer and have already set a calender reminder to renew my contract in a year.

Simple fast install. Immediate support from IDnet to configure account. Worked immediately full speed test after connection.

Stable and reliable near 1000mbps connection. Downloading large game files now takes minutes rather than overnight and 4K tv programs stream or download effortlessly.
IdNet charge a fair price and don’t have the detested annual price escalation.

It works OK and when you need it you can actually talk to some one. Now that is a bonus

I have hardly ever needed to contact IDNET, but when I have done they were quick, knowledgeable and efficient. I've been a customer for around 15 years. Great service.

Good reliable service and great customer support

I transferred over to ID Net from BT/EE. ID Net have a good price for the internet speed I was looking for, they also have zero in contract price rises. Unlike BT/EE who increases prices by more than inflation every single year. ID Net kept me up to date with the info for installation, they gave me the required login information well in advance. The engineer turned up within the time frame and the install went well. Overall a very easy and seamless transition to ID Net as my ISP. All exactly as it should be, a big recommendation and thumbs up, very happy.

Great service

Been with IDNet on the openreach (160mb) network for a few years, as Cityfibre is now in my area have stayed with IDnet and gone onto the CF package. Similar price for Open reach but on 900mb package.

Engineers turned up as planned and th service went live without any issues.

Great company, competitive pricing and excellent support.

Highly recommend.

Everything delivered as expected. The call centre desk was very helpful in answering initial setup questions. So far, theline is stable and delivering at expected speeds.

Good stuff.

I'm disappointed that the VOIP phone offers at IDNet appear poor and expensive. I'd rather stick with one supplier for broadband and phone but this may decide me to move away, in spite of having always appreciated the excellent service and support the company offers.

Was a slower than some on the take over. But I have the service now and I can finally access my works VPN which I couldn't before with another provider. The internet does not blink in and out as often as it did! I am currently really impressed with the service. We have a big family and lots of tech on the internet.

Very dependable service, reliable consistent speeds, helpful and responsive customer support and reasonable costs. No reason to consider moving elsewhere!

I have been with IDNET for eighteen years.

Great speed and connection, professional and friendly helpdesk.

So far excellent support and they really know their stuff - very pleased indeed (day 1 user) - already a million times better than Virgin Media - only thing that was a bit frustrating was that the OTS (One touch switch) failed when I set it up and I didn't realise this meant that I'd have to battle it out with Virgin who now want a 30 day written notice period to cancel.