Great service Been with IDNet on the openreach (160mb) network for a few years, as Cityfibre is now in my area have stayed with IDnet and gone onto the CF package. Similar price for Open rea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service. Knowledgeable people on the end of the phone line that can assist with setup. Speedy, low latency connection. None of the deep phone menu options or call centre ‘pinball’... See more
Stable and reliable near 1000mbps connection. Downloading large game files now takes minutes rather than overnight and 4K tv programs stream or download effortlessly. IdNet charge a fair price and d... See more
Been with IDNet for under a month, already super impressed. They are consistently meeting their advertised speeds of ~2.4Gbps up and down (which is insane, btw), and thus far I've had zero conne... See more
Company details
About IDNet
Written by the company
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Contact info
30a Bridge Street, SG5 2DF, Hitchin, United Kingdom
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4.7
Excellent
824 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This local company is easily to deal…
This local company is easily to deal with and the service they provide is second to none. Highly recommended.
13 May 2026
Unprompted review
New IDNet FTTP Customer
Have been with IDNet on their FTTP service for a few months now. Install went smoothly, never had any issues or a reason to contact customer services.
6 May 2026
Unprompted review
Great service when needed
2 May 2026
What's not to like ?
Spoken to IDNet maybe 3 times in 10 years. VERY reliable. When I had to call, minimal queuing and a technician who knew the job. What's not to like ?
17 April 2026
IDNet have supplied our broadband and…
IDNet have supplied our broadband and phone service for the past sixteen years. On the few occasions we have required technical support issues have been dealt with professionally and promptly,
Yes, they are slightly more expensive than some competitors but the stability and service are worth a small premium.
3 May 2026
Unprompted review
Been using for over a year now
Been using for over a year now - excellent installation and seamless service.
When compared with my previous suppliers its worlds apart.
I regularly get calls asking me to change - its always NO
30 April 2026
Unprompted review
I have been with iDNET for almost 15…
I have been with iDNET for almost 15 years and would not consider any other internet provider. I switched to fast fibre last year and the process went smoothly.
I find staff very helpful (especially Chloe) and their technical support is first class.
29 April 2026
Unprompted review
Customer service is second to none
Customer service is second to none. Always helpful and delivered more than they promised. Wish we were staying with them but at this time they don’t deliver fibre to our post code. As soon as they do we will switch back to them. Top rated- thank you
29 April 2026
Unprompted review
Good
Good, reliable service. When I had a problem with a wet joint, they responded quicky and professionally.
21 April 2026
We have used IDNet for a number of…
We have used IDNet for a number of years, and their service is outstanding, by far the best ISP we have ever had the experience of.
24 April 2026
Fantastic customer service
Fantastic customer service. Knowledgeable people on the end of the phone line that can assist with setup. Speedy, low latency connection.
None of the deep phone menu options or call centre ‘pinball’ that you get with other providers. Such a relief.
21 April 2026
I have been with IDNet for more than 5…
I have been with IDNet for more than 5 years with FTTC (part copper line) including a BT landline number. Good support and customer service. Then I moved to a new address so I upgraded to FTTP (full fibre with CityFibre), including VOIP phone (retaining the same number). I supply my own Fritz!Box router 7690 (UK version). Setting up the router was very easy but took me a while to figure out I needed to click one of the options (the last option about connecting to external modem - the first two options didn't work, while the 3rd option is about connecting to another modem (it is actually the CityFibre hub but the German called them modem. Might just be my understanding). Then all got connected. Ordered a VOIP phone Yealink W73P from IDNet and just plugged it into the router and called the technical support to get it connected. Shut down and wait for 10 mins before rebooting, and it just worked!
Overall, I am very happy as everything just works. FTTP speed is brilliant. At around 490 mbps for download and upload. The package I ordered was Home Fibre 550 (with CityFirbre).
All good. Highly recommended! Good support etc.
14 April 2026
Cityfibre fitted everything on…
Cityfibre fitted everything on Wednesday afternoon and said it would take about an hour for it to be up and running. Still wasn't working Thursday so rang to report. Chloe was great and said it would be fixed at their end.Still not working Friday so i rang again, Chloe was going to chase it up. Now Saturday and still not working!
15 April 2026
Really fantastic company
Really fantastic company
Uk call centre with excellent staff, great speeds, completely reliable. If you have an issue you can quickly and easily get through to someone who speaks your language and is able to help.
After the horrors of Virgin Media, dealing with IDNet is a revelation!
15 April 2026
Effortless Switch. Excellent Service.
Switched from Virgin Media to IDNet, as I was tired of my loyalty being exploited. Leaving an ISP used to be a pain in the backside but IDNet handled it all through the One Touch service. New internet was online on the agreed date, they arranged for the cancellation with Virgin Media and total downtime was ~5-10 minutes. Engineer was polite, friendly, on-time and got the job done with minimal hassle, despite it being a problematic location. New fibre to the premises connection has been flawless since install. Couldn't be happier, so far.
7 April 2026
Reliable
Reliable, well priced. The one time I had a problem it was dealt with promptly and with excellent communication.
6 April 2026
Totally reliable internet provision.
Totally reliable internet provision.
Extremely knowledgeable and helpful people you can talk to directly and in a language I understand.
Dialogue with my hardware provider (Chelsea Connect).
Could not wish for more! Thanks.
2 April 2026
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