While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
1.9
12 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received a letter that I was be charged $39.00 .I didn't sign up for this and I want it canceled and refunded. It's ironic I am be charged for ID product/fraud insurance and I am being scammed from this company!
They won't pick your call to cancel subscription. Be aware it's a scam.
What a bunch of predators. Preyed upon my 12-year-old daughter. She signed up because she was promised some $25 reward for just $1, but of course the small print, that a 12-year-old was unlikely to read, resulted in her signing up for their “identity protect”. Thank goodness I locked her Visa Debit card so when they tried to charge her it didn’t go through. Bunch of con artists!!!!!
SCAM! Steer clear from signing up for this fraud company. I signed up to quality for a reward program and it all went downhill when I called them to cancel my trial. The person on the call could not pull up my account from my email for some reason. After arguing for a while, he suddenly was able to. He DID NOT listen to me, kept pushing for another trial and offering some BS rewards and kept arguing saying "Why do I want to cancel" even though I explained multiple times!! He didn't want to cancel it so that they could rob me! Unfathomable! SHADY AND FRAUD!
Reply from Identityprotect
Dear Customer,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.
We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via the member portal, by telephone, or by mail.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
Identity Protect Customer Service Team
If I could rate them a zero I would these people are SCAMMERS they don’t allow you to cancel your subscription they don’t answer emails or accept calls they just KEEP CHARGING YOUR CARD THEY ARE SCAMMERS SCAMMERS SCAMMERS !!!
Reply from Identityprotect
Dear Customer,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.
We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via the member portal, by telephone, or by mail.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
Identity Protect Customer Service Team
horrendous service. when you sign up for legal services, they secretly subscribe you to another service for identity protection. They took the last of my money before payday and now my account is under balance. But to speak more to the "legal services" they provide- there is none. The lawyers they directed me too often never picked up. On top of that, the ones who did pickup were not able to help me in any fashion or actually assist with informing me with legal information during the consultation.
Unfortunately, I think this another one of those businesses that preys on the necessity of people's situations for their benefit.
Reply from Identityprotect
Dear Customer,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.
We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via the member portal, by telephone, or by mail.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
Identity Protect Customer Service Team
Awful customer service, offers $1.00 free trial but charges you 35$ do not use this service scam!
Reply from Identityprotect
Dear Customer,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.
We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via the member portal, by telephone, or by mail.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
Identity Protect Customer Service Team
Took my 1$ and then proceeded to bill me multiple times of a 35$ "subscription"
Stay away
Reply from Identityprotect
Dear Customer,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.
We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via the member portal, by telephone, or by mail.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
Identity Protect Customer Service Team
Reply from Identityprotect
Dear Customer,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.
We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via the member portal, by telephone, or by mail.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
Identity Protect Customer Service Team
I signed up for this for $1 I was supposed to get something anything from them but I didn’t get anything from them. Except for the 34.95 that they keep taking out of my account seven though I have begged them to stop over and over again and they keep telling me that it needs to be verified in my voice through a phone call to cancel it…. I can’t speak!! And that doesn’t even matter to them they keep Saudi that a manager or whatever will get back to me and to keep my line open or to call their customer support number! But I can’t speak so how can I call them!?!?!?! This is discrimination against people who have disabilities and complete bs! So now they just have been and will continue to steal money from my account for a service that I have never signed into or used and I can’t get any help to stop it because my bank account with tangerine bank also can’t do anything without someone calling in about it!
Reply from Identityprotect
Dear Customer,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.
We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via the member portal, by telephone, or by mail.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
Identity Protect Customer Service Team
I applied for the free credit score. They need your credit card number. Got billed $24.95 USD, but did not get the credit score. This bill will repeat unless you cancel by phoning a number, that they don't answer.
Reply from Identityprotect
Dear Customer,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.
We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via the member portal, by telephone, or by mail.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
Identity Protect Customer Service Team
Good product, received alerts that my info might be compromised, so changed all of my passwords. Also provide credit score and credit report.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
