I do not recommend buying from this store. The customer service is absolutely terrible. If you need to return an item, first of all, you have to pay around €11–12 for the return shipping. On top... See more
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Don’t buy here, for multiple reasons. It starts off with the horribly designed checkout. I paid with PayPal and they just use the address of the account as shipping address. Furthermore, they p... See more
Extremely bad shop and customer service. Ordered for over €100 and the package went missing. It took over 4 weeks to be delivered. When it got delivered, I saw all my items that I purchased at -50%!!... See more
I got a MagSafe case, a magnetic card holder & a camera lens protector. They all arrived today & I think they look pretty good. There were a couple marks on the phone case & the logo is blurred a bit... See more
1.8
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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awful customer service
awful customer service
quote "don't try to be smart" when i said my package was lost
the delivery has "failed" but i have no idea when it tried to get here, where it is now, when it will be delivered again.
will not buy at this online shop again
23 December 2020
Unprompted review
Reply from IDEAL OF SWEDEN
Hi JS,
I am sorry to hear that your package has not arrived yet and furthermore about that reply! We will of course help you further and investigate its whereabouts.
Please send us an email at reviews@idealofsweden.com and include your order number.
Sincerest regards,
IDEAL OF SWEDEN
Super quick shipping and great quality
Super quick shipping, and quality and design great as always.
The only cons i find with the case (which didn't happen with my previous iPhone X case) is that the magnet is not strong enough to hold my Huawei p30 pro on the car's phone holder magnet. Otherwise very happy with it
22 December 2020
👍🏼 Thumbs up
21 December 2020
My QI charger is only 10 day working
My QI charger is only 10 day working. I sent the Messages to customer service they not reply to me bad sevice
21 December 2020
Reply from IDEAL OF SWEDEN
Hi Cho,
I am sorry to hear that your charger is not charging properly! We will of course help you and investigate this.
Please record a video of the issue and send it to us at reviews@idealofsweden.com. Please also include your order number and we will be able to review this matter further.
Sincerest regards,
IDEAL OF SWEDEN
Supersnabb leverans!
21 December 2020
Excellent product
21 December 2020
Reply from IDEAL OF SWEDEN
Hi Vassili,
I am sorry to hear that your package has not arrived yet! We will of course help you further and investigate its whereabouts.
Please send us an email at reviews@idealofsweden.com and include your order number.
Sincerest regards,
IDEAL OF SWEDEN
The charger didn’t work.
21 December 2020
Reply from IDEAL OF SWEDEN
Hi Cajsa,
We are so sad to hear that you are experiencing issues with your charger.
We would gladly take a look at this, so please contact our Trustpilot support at reviews@idealofsweden.com. Please include your order number and a video in your email that clearly illustrates the issue.
Best regards,
IDEAL OF SWEDEN
It is a nightmare to return a product !
It is a nightmare to return a product !
Ordered a wrong cover which I wanted to return and got to know that I have to pay myself for the return. Then a really bad customer service.. talked to an automatic chat about the return and sent an e mail regarding how to return .. never got a reply ! Well then I registered my return online and got the information that I have to print the return specification and send the product. I have no printer available so I wrote all the information on a paper and returned the product almost two weeks ago .. still not heard anything! Well don't purchase their product online unless you are sure what you want . Had a great experience at the shop in Emporia
21 December 2020
Reply from IDEAL OF SWEDEN
Hi Anie,
I am sorry to hear that you feel dissatisfied!
If there is anything we can do for you, you are more than welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com
Best wishes,
IDEAL OF SWEDEN
Really bad costumer experience!
Bought 4 products, two cases and two ring mounts! The mounts don’t work and the quality of cases don’t match the price. Their support sent me a video on how to use the mount instead of supporting!
21 December 2020
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Sahar,
We are sorry to hear you do not feel completely satisfied.
Regarding our latest cases, we have chosen to remove a magnet on the back as this prevented wireless charging. This was a balancing act between magnetism and being able to charge the phone wirelessly. To strengthen the magnetism we recommend using the included metal plate that is included with your mount. You just place them between the phone and case :)
If you have any questions regarding this, you are welcome to contact me at reviews@idealofsweden.com.
Best Regards,
IDEAL OF SWEDEN
Shocking
Shocking. I placed an order with this company, its been at same stage of process( passed to warehouse for 6 days.
When I message I either get no response or just there are delays. Ive emailed to raise a complaint and surprise surprise there is a delay in that.
I wonder if this company is fraudulent and will be cancelling my order placed through Klarna if no response by tomorrow afternoon.
If companies like amazon can get orders out the next day, there is no reason why its taken 7 days so far and my items not even be picked.
16 December 2020
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Carina,
We are sincerely sorry to hear this!
You are welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com and we will investigate this further.
Best wishes,
IDEAL OF SWEDEN
Big delay
This is the fourth time I have ordered and I have never seen such a delay and they do not respond to emails. I also accidentally put a product in my order and could not change it. If you do not want to lose customers change some things and customer service
14 December 2020
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Sofia,
I am sorry to hear that you do not feel fully satisfied!
If there is anything we can do for you, you are welcome to contact us here: reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
Complete lack of customer service..
I ordered a phone case on 27th November. After finding out it hadn't even been posted on 7/12/20, I emailed the company. No response, no apology for dealy, but the case has arrived today (9/12/20). I am very happy with my purchase, but it is such a shame that the company has no idea about customer service. I don't think I will be buying from or recommending the company to anyone.
9 December 2020
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Ryoko,
I am sorry to hear that you felt dissatisfied with our customer service! Please note that my colleague did reach back to you apologizing for the delay, please doublecheck in your spam inbox if you have not received our reply.
We hope that you are satisfied with your products and that you will have a better experience with us next time.
Best wishes,
IDEAL OF SWEDEN
Extremely Unreliable
I ordered a bunch of products during their Black Friday sale and they were supposed to be Christmas gifts. I never received an email with any tracking information and kept checking their website which stated that my order had not yet been sent. 2 weeks later, I received an email that said that they need me to write my address in Latin characters, despite the Greek website being in Greek. No where did it state that the address should be in Latin characters. Regardless, I emailed them back with the proper address and was told that they would forward it to the warehouse. Today, I received an email that stated that they canceled my order without my knowledge and to re-order everything again AT ORIGINAL PRICE. Do not recommend shopping with this company unless you want to be left empty-handed. This is ridiculous.
7 December 2020
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Nicole,
We are very sorry for this inconvenience!
Please note that my colleague provided you with a discount code that you can use to receive the offer again + an extra discount. If there is anything we can do for you, you are welcome to contact us here: reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
Great Customer Support
According to my girlfriend, (who is using their products), item condition and quality is always excellent.
I am mostly rating my experience with customer support as they helped me even though i was being a smartass.
(google dictionary: a person who is irritating because they behave as if they know everything.
Yup that was definitely me...).
So yeah, 5/5 from me.
7 December 2020
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Stratos,
Thank you so much for your positive review! We are very happy to hear that you had a good shopping experience at our site. We also want to thank you for taking the time to leave this review.
Wishing you a lovely day!
IDEAL OF SWEDEN
This brand is my favorite and love all…
This brand is my favorite and love all the items I bought 🥰🥰❤️
6 December 2020
Reply from IDEAL OF SWEDEN
Hi Samira,
We are so happy to hear this! Thank you for your kind and positive review. It means so much for us to hear that you are happy with your purchase. ❤
We wish you a great day,
IDEAL OF SWEDEN
Mobile cases fits perfect
Mobile cases fits perfect, I love the styles and lots of choices to choose to protect & personalize your phones.
4 December 2020
Very good product
3 December 2020
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