We recently ordered a large custom mat for our office entrance and couldn't be happier. The customisation process was super easy, we picked our own colours to match the logo. It arrived exactly as des... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I initially rated this company one star when, after ordering two 'made-to-measure' doormats from them and having to add 3% on top of the measurement according to their instructions, not surprisingly,... See more
Company replied
The website looks promising with a simple way of getting a quote and ordering. The problem is, after I went through the process, three different members of staff gave me three different reasons why th... See more
Ordered a branded internal mat for our sunbed shop. Design looks great and critically they moved heaven and earth to get this done in an expedited fashion to get this ready for our opening.
Company replied
4.1
Great
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality
Poor quality
I ordered 99 x 66 and the May they sent has a 1/2 cm run out so it looks a mess
It is also badly cut
Apparently the ta and calms say it could have 2.5 cm run out on its 99 cm ; imagine how tough that would look but this company says that is acceptable
They also said as they sell many mags without issue they didn’t see my issue
Make your own mind up but a fitted mat that doesn’t fit and can be up to 3 cm /100cm out is not my idea of a good product or a fitted mat
6 April 2021
Unprompted review
It may be worth using recorded calls…
It may be worth using recorded calls for quality and training purposes for your customer service team who have spoken in a very disparaging way in response to a very simple customer question.
8 February 2021
Unprompted review
Fantastic custom mat service!
We're really pleased with the custom welcome mat that Ideal Mats created for our business - the attention to detail and fast service are extremely impressive. Thank you so much.
1 March 2019
Unprompted review
Very pleased with the assistance…
Very pleased with the assistance received with my order. It was delivered very speedily and I am delighted with the mat in every way.
20 July 2018
Unprompted review
Avoid! Bad quality product and inexistent customer service
The product I got is of absolutely bad quality, the mat looses a fibres which fly everywhere and make the mat look uneven. Incredibly no one is replying in the company regardless numerous attempts to contact them explaining the issue. Avoid this company at all costs. The products are not cheap, there’re much better companies around - at least others would contact customers and take responsability if they have an issue with a purchase.
28 June 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.