I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very frien... See more
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts. Despite the high popularity of this bo... See more
I was reminded the day before by txt of my boiler service appointment The engineer,matthew,phoned me in the morning advising what time to expect him,then i was txted to say he was on his way Brilli... See more
Company replied
Company details
About Ideal Heating
Written by the company
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Contact info
National Avenue, HU5 4JN, Hull, United Kingdom
- 01482 498660
- idealheating.com
4.8
Excellent
73K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Turned up on time
Turned up on time. Very pleasant. Replaced parts under warranty.
Very efficient and great service.
17 June 2026
Reply from Ideal Heating
Good morning Angela,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Diana,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent service engineer
17 June 2026
Reply from Ideal Heating
Good morning Glennis,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Good communication with appointment
Good communication with appointment, very polite and professional.
16 June 2026
Reply from Ideal Heating
Good morning Paul,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Amazing Service
The engineer came to our house rapidly, was right on time, very nice and knowledgeable - the issue was solved very quickly and we were given all the information to avoir the same issue again, so overall more than happy of the service (free as still under warranty!)
6 June 2026
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Can’t fault repair service I called…
Can’t fault repair service I called Monday morning engineer had been and carried out full repair by Wednesday afternoon.
17 June 2026
Reply from Ideal Heating
Good morning Seema,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Great service
Had ideal heating for years very good company for repairs and annual services on my heating system would definitely recommend 10/10
11 June 2026
Unprompted review
Reply from Ideal Heating
Good morning Fay,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Pleasant guy explained everything and…
Pleasant guy explained everything and was very thorough
17 June 2026
Reply from Ideal Heating
Good morning Miss Prince,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Annual service completed to high standard
The engineer was very knowledgeable and thorough. He was on time and completed the work to a very high standard
2 June 2026
Unprompted review
Reply from Ideal Heating
Good morning Christopher,
Thank you for your feedback and rating. We are delighted to hear you are happy with the service received.
Kind Regards
Niamh
Ideal Heating
Good to have a pleasant person and not a grumpy person fixing the boiler, makes it more comfortable having a nice person in my home.
The engineer was telling me things about the boiler and explaining what he was doing. Very pleasant and polite
1 June 2026
Unprompted review
Reply from Ideal Heating
Good morning Linda,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Immediate attention required and received
I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as possible and next day Liam called to say he was on his way. He arrived on time, sorted the problem quickly and efficiently and left the area spotless. An absolute treasure...
4 June 2026
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Solved water hammer
Notified and arrived on time. Identified reason for water hammer, hot kitchen sink tap, damaged ceramic washer. Tap replaced totally solved problem.
3 June 2026
Unprompted review
Reply from Ideal Heating
Good morning John,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very friendly and did a good job
17 June 2026
Reply from Ideal Heating
Good morning Mrs Horton,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The engineer arrived on time after…
The engineer arrived on time after contacting me by phone. He carried out the the yearly service in a very professional manner explaining anything that I needed to know. He was also very polite and left no mess behind
1 June 2026
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Good work from Ideal
The engineer arrived on time, explained everything that he was doing for the annual service. He was very pleasant and professional, he worked in a clean way.
Thank you for good service.
17 June 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Pleased with mr c Smith the guy that…
Pleased with mr c Smith the guy that came and serviced our boiler today it was nice to see him again on our last service only we are moving he is a pleasant guy and checked everything with the boiler and it passed so nice to handover the service book to the new buyers
17 June 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Good communication, very knowledgable
Good communication, punctual, very knowledgable engineer
9 June 2026
Unprompted review
Reply from Ideal Heating
Good morning Kevin,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reliable and decent value
Annual service always completed on time, easy to contact Customer Services. Engineers have always been professional and explained things clearly. Thorough and decent value.
1 June 2026
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Boiler heat exchanger issue
Excellent service provided by the customer service team and the heating engineer was very thorough and I would highly recommend Ideal heating to others.
Many thanks again
5 June 2026
Unprompted review
Reply from Ideal Heating
Good morning Grant,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Chris,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.