idabeauty.co.uk Reviews 7

I'm extremely happy with my experience! They offer a fantastic selection of Brazilian products at very affordable prices, making it easy to enjoy a taste of home without overspending. The delivery was incredibly fast, and everything arrived well-packaged and in perfect condition. Excellent customer service and a smooth shopping experience from start to finish. I highly recommend them to anyone in the UK looking for quality Brazilian products. I'll definitely be ordering again!

I have bought several times never have a problem 💯 recommend many thanks 🤩

Trash company, I waited 2 months for delivery, my goods looked as they were played by football team, every liquid leaked into the box. They ask to send these half-bottles back for refund from another part of the world...for my own money, to just see what they think, if that's their fault or not. Took around 3 weeks to get same answer from paypal. This drama can't last forever, just take there pennies and stay happy 😊.

The Positive:
-The Products are undeniably amazing!
-Compared to UK economy and Brexit products are affordable.
-Once you get a hold on the customer service they are responsive and reassuring on WhatsApp.

The Negative:
- The process of pre-order is not made immediately clear so the orders can take a while to be completed.
- No response to emails in English, non Portuguese speakers may struggle a bit ( which was not my case but can be a bit frustrating for many)

While weighing the pro and the cons It is still positive.

WARNING: Fraudulent practices, breach of contract, and deceptive customer serviceI placed an order for cosmetics with IDA Beauty UK in January, and to this day (months later), I have neither received my products nor my money back. After the order was placed, I received an email saying the delivery would be delayed. This was a deliberate tactic to stall until the 30-day statutory cancellation window and my bank's chargeback period had expired. Once they knew I could no longer dispute the payment through my bank, their customer service completely changed. They ignored my emails and, when contacted via WhatsApp, they legally violated the Consumer Rights Act 2015 by claiming they "could do nothing because the problem was with the courier" and I was the one who should contact them to sort this issue. Under UK law, the retailer is fully responsible for the goods until they are delivered to the customer. To make matters worse, whenever I demanded my refund, they kept sending the same printscreen of an Excel spreadsheet showing ‘RETURN TO SENDER’ with the excuse they were still waiting on the courier to deliver back the products. Finally, after another contact made by me this evening and stating I was escalating this to international consumer authorities, all the history of the purchase and chats suddenly “reappeared” and they promised a quick fix. This company is acting in bad faith, using delays to trap consumers outside of their banking protection windows. Do not buy from them. I have formally escalated this to the European Consumer Centre (ECC) Ireland and Trading Standards.