Ridiculous service and the worst supllier I have ever dealt with Low quality products Never recommend anyone to buy from this website as this supplier is a scammer. Its been more than a month... See more
Company replied
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The product himself was great but the waiting time was way to long( make sure u give it 1 month before to have it to make a present to someone) and transport was not very good, the box was smashed... See more
Company replied
My product was faulty and burnt out and nearly caught fire on Christmas day after only having the product on for 45minutes. Despite numerous emails every day I haven't had a single apology and only go... See more
Company replied
Not what I ordered, which was a sculptured relief type figure, what I recieved was a slightly brighter photo.,in what should have been landscape , was portrait in a broken frame
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Contact info
Room 605,No.10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian, China, 350007, Fuzhou, China
- icuteeofficial@gmail.com
- icutee.com
1.8
Poor
58 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The items was not as described
The items was not as described. Communication was terrible because they don't speak English.
13 June 2024
Unprompted review
Reply from Icutee
Hello, we have confirmed your product. There is no problem with the production. It is this style. You can tear off the protective film. This product is this style. The black color simulates the situation of the light on in the dark. This product is this acrylic mirror style, not black.
If you still have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Still waiting on my order
Still waiting on my order
5-15 business days for delivery - day 17 and still haven’t got it
15 May 2024
Unprompted review
Reply from Icutee
We apologize for any inconvenience this may cause you. We understand that the product did not arrive in time. Please provide the order number or you can contact us and let us know. We apologize for any trouble this may cause you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Absolutely amazing!!
The wallet turned out amazing and my fiance really enjoyed it however Shipping takes a while so if you plan to ordered for a special event order 3 weeks in advance.
29 April 2024
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
it is not what I expected
it is not what I expected
compared to your website pages.
not happy with it.the it is hard to see my wife and I. looks so cheap
3 May 2024
Unprompted review
Reply from Icutee
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Not great
Name not centred, nothing on the back for hanging, wood marked, not a great finish for what it cost
13 May 2024
Unprompted review
Reply from Icutee
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Good quality product and delivered on…
Good quality product and delivered on time
2 May 2024
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Everything was great but the quality of…
Everything was great but the quality of the photos were questionable
22 April 2024
Unprompted review
Reply from Icutee
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. If you are not satisfied with the product you received, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
DO NOT BUY - school frame jk-grade 12
I ordered the school frame jk-grade 12.
The order was wrong. Names received were not what was ordered, and in the example they write “Taylor” and the final product they include the name TAYLOR in it!
No where on the product page itself, does it state they use that on the final product. It simply shows as an example. It is not stated that it is a fixed template, and the name TAYLOR will be added to your product.
I contacted them stating why would I order it with a name that isn’t theirs and their response was “there is nothing wrong with the order”.
I paid rush shipping to have it for Christmas presents, but didn’t even get it until after Christmas. Paid $225 and can’t even use the product unfortunately! They only offered a $17 refund…
Very disappointed in the product and customer service itself.
After reading the reply:
———————————
I have emailed back and forth for a few weeks, however, the company only offered $5 refund, and I kept pushing for full ans it’s not what was ordered. The bad they would refund was $17. That won’t fix the problem, or the amount I spent, and the loss of Christmas gift. I feel scammed. I’m very disappointed!
WOULD NOT RECOMMEND!!!
30 December 2023
Unprompted review
Reply from Icutee
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. We have checked your order and there are no production errors in the text. It is the style you received and the text is fixed. If you have any questions, please contact email: icuteeofficial@gmail.com. We have also provided compensation conditions. If you can accept it, we can arrange a refund for you.We will help you deal with it in time.
The item in the website is totally…
The item in the website is totally different about what was received.
There is nowhere to hang the piece.
the finishing of the item is not 100% professional.
The thickness of the wood is less than in the picture.
Its price is not equal to the value for which it was purchased
18 April 2024
Unprompted review
Reply from Icutee
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. The quality of our wooden door plates is guaranteed. We will only send the products to ensure that there are no problems. If you are not satisfied with the products you receive, you can contact us and let us know. We apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Item took over 2 months to arrive when…
Item took over 2 months to arrive when it did it was damaged and staff wernt very helpful at all
23 January 2024
Unprompted review
Reply from Icutee
I apologize for any discomfort this may have caused you. We understand that this product did not meet your expectations. Regarding acrylic products, our products all have protective films. Regarding the scratches on the products, we have also proposed that we can reissue acrylic sheets for you. If you can accept it, you can let us know. I personally apologize for any trouble. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Received wrong item
Received wrong item. It was expected to get in before 14th of February. I received it on March 28 with wrong item. I lost my money
28 March 2024
Unprompted review
Reply from Icutee
I apologize for any discomfort I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Order came Like 4 weeks after I wanted…
Order came Like 4 weeks after I wanted it
20 March 2024
Unprompted review
Reply from Icutee
I apologize for causing you any discomfort. We understand that the logistics did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Bad quality
Well the W quality is horrible. The glass is all scratch up. The quality of pictures seems like doted. I was honestly disappointed. Not to mention it took over month to receive the product
26 February 2024
Unprompted review
Reply from Icutee
Hello, this product has a protective film that can be removed before use.
We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Ridiculous service and the worst…
Ridiculous service and the worst supllier I have ever dealt with
Low quality products
Never recommend anyone to buy from this website as this supplier is a scammer. Its been more than a month and he hasn't yet refunded by money and sent me the damaged product
Very poor customer service
20 February 2024
Unprompted review
Reply from Icutee
Dear customers
We have arranged a refund for you
We have always operated with integrity, answered customer questions with a customer-first attitude, and gave every customer a satisfactory experience. Due to the time difference, the reply will be slow, but we will handle it as soon as possible. We accept supervision from customers and consumers. If you do not receive the product, you can contact us again through our customer service email and provide the order number or email address: support@customman.store
We will handle it properly for you, please trust us again.
looking forward to your reply
Bought a personalised clock for…
Bought a personalised clock for valentines paid extra shipping to still wait 3 weeks for it to arrive and then when it does the name was broken and the quality was poor. When emailed for a refund was told I would have to pay myself to send it back. Would never buy from here again
8 February 2024
Unprompted review
Reply from Icutee
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
If I could rate them zero I would DO…
If I could rate them zero I would DO NOT USE THEM !! Products over priced poor quality and can’t get the order right then won’t refund
1 February 2024
Unprompted review
Reply from Icutee
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
No reply no item sent
Ordered and paid for express but it’s been two weeks no delivery so now we have no gift for my daughters friends present in which she paid her own money for this. We have emailed twice and no reply. My daughter is only ten so she’s so upset by this company. I don’t even think they are a real company. Don’t buy here
1 February 2024
Unprompted review
Reply from Icutee
Dear customers,
I apologize for causing you any discomfort. We understand that you have not received the package. Generally speaking, since we have just ended the Spring Festival holiday, there will be some delays in delivery. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
The clock is not as big as it looked in…
The clock is not as big as it looked in the picture and the pictures could have been printed in better quality.
12 February 2024
Unprompted review
Reply from Icutee
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Worst company ever!!
Worst company ever!!! Waited past Christmas to get my wife's gift it arrived completely broken in January. Now for a whole month I have been fighting with them for a refund. They are trying to say 15% 20%. 70% is all they're willing to give and then I have to turn around and still pay for the shipping again and material cost when I've already paid for that once for a broken product.
14 December 2023
Unprompted review
Reply from Icutee
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
Better then expected
fast delivery, great product with fantastic details.
2 January 2024
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
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