Icerental4x4 Reviews 

1,921
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are very friendly, incredibly helpful, and always provide a smooth, efficient pickup process. Many people appreciate the affordable prices and find the vehicles reliable and well-maintained for their road trips. However, some customers also noted that the airport shuttle services and transfer procedures could occasionally feel chaotic, busy, and slow. Some reviewers were not happy with receiving older, heavily used vehicles that displayed significant mileage, scratches, or mechanical wear. A few consumers additionally experienced unexpected difficulties with contract conditions or extra expenses during their travels.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with opinions heavily divided on their experiences. While... See more

Product

Consumers find product experiences to be highly mixed and unpredictable. While many reviewers reported... See more

Staff

Customers had ambiguous experiences with staff, reflecting a high level of disagreement. While many reviewers... See more

Quality

Users describe ambiguous interactions with quality regarding their vehicle rentals. While many reviewers... See more

Price

Clients share ambiguous opinions on price, as experiences vary significantly. While many reviewers praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We've been booking our car with you for 10 years now, and check-in and check-out are always straightforward. However, the pick-up transfer this year was a bit chaotic, which particularly confused your... See more

Company replied

Rated 4 out of 5 stars

Had a good experience with Icerental( Northern Lights rental). Friendly staff attended to us. Quickly got our car. Rental company is rather near airport. Car works well. Recommend full insurance for p... See more

Company replied

Rated 4 out of 5 stars

The car was brilliant and the service was good - if 4.5 was an option then I'd have given that, but there were a couple of very minor gripes. Firstly, they tried really hard to sell me insurance that... See more

Company replied

Rated 4 out of 5 stars

We loved our trip to Iceland and would recommend using Icerental4x4, the car was good and it was worth having a 4WD on the roads. We had no major issues. However, it's worth noting that Iceren... See more


Company details

  1. Car Rental Agency

Written by the company

Icerental 4x4 is an innovative car rental company specializing in 4x4 vehicles in Iceland. Founded in 2013, our family-owned business began with only 10 cars. Since then, Icerental 4x4 has grown a lot, with a big rental office near the Keflavik International Airport, where we offer a wide range of vehicles in all sizes and model years. Our passion is 4x4, and our fleet is based on quality 4x4 cars. However, we also provide vans and smaller vehicles to fulfill all your transportation needs while visiting Iceland. In 2014 we started with our Camper Jeep, offering Jeeps to camp in while exploring the highlands. This idea evolved into Roof Tent campers, and in 2017, we introduced our Roof Tent vehicles in various sizes. These are the perfect way to explore Iceland during the summertime—our 4x4 Roof Tent vehicles allow you to see the highlands and Iceland’s untouched nature. We at Icerental 4x4 are committed to offering the best quality 4x4 vehicles at reasonable rates. We believe in personal service based on building relationships with our customers.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(1,921)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

Martin was fantastic

Martin was fantastic.
He took the time to explain the campervan and explain our different insurance options. But most of all he gave his advise in regards to our travel route which was great advise.
Thanks very much Martin.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Icerental 4x4 - fantastic rental service

Icerental 4x4 was a fantastic experience.
Top-notch service. Super friendly. A smooth shuttle service with minimal wait time.
We had a minor incident—the handling of it was very professional and customer-friendly.
The documentation of the vehicle’s condition before and after was completely honest and fair.
I can wholeheartedly and unreservedly recommend Icerental 4x4!!! Great!

28 May 2026
Unprompted review
Rated 4 out of 5 stars

Nice experince

The shuttle service from the airport was great, the driver told all kinds of thinks about the island during the drive to the office.
The rest of the personel was also very helpfull and friendly.
Maybe the only negitve was the "well used car" from stone chip damage at the front to dents and scratches at almost all panels. But technicaly the car was sound.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Legal scam

What was booked as a roughly 370 euro car rental ended up costing nearly 900 euros, through what I can only describe as a structured upselling operation. We picked up the car on 1 May 2026. The pickup itself was chaotic. A man was walking around with a small sign instead of there being a normal counter, and only the main driver was allowed to travel with him to the off site location where the cars are actually kept. My travel companion was left behind without any clear explanation of how long this would take or why.
Once at the off site location, a large display made the real terms clear. The standard deductible is 2500 euros and the standard insurance does not cover gravel damage, animal collisions, tires, windows, the undercarriage or the doors. In Iceland, where gravel roads and loose stones are the single most common cause of rental car damage, this means the basic insurance covers almost nothing that actually happens to tourists. For 325 euros extra the deductible drops to 750 euros, but gravel damage, tires and undercarriage are still excluded. The honest question is what is actually covered, and that question never really gets answered.
The worst part was how the credit card requirement was used as leverage. I was told I could not pay with my wife's credit card because I was registered as the main driver and the card therefore had to be in my name. The moment I agreed to the premium insurance of 400 euros, my wife's credit card was suddenly accepted without any further discussion. That is not an administrative rule, that is a sales technique. On top of all of this came a mandatory 150 euro road tax, with the clear message that no payment meant no car. None of these costs were communicated transparently in advance.
What makes the whole situation worse is the actual car they handed over after all these payments. A wreck with more than 170,000 kilometers on the odometer, paint damage and dents on every panel, cracks running through one of the doors, visibly bent chassis parts, loose pieces on the front bumper and a rear view camera so blurry that it was effectively unusable. Selling expensive insurance upgrades and then handing over a vehicle in this condition tells you everything you need to know about how this company operates.
My advice to anyone planning a trip to Iceland is to avoid Icerental4x4 and to choose a rental company that is upfront about the total cost and that offers insurance that actually covers the most common Icelandic risks. I felt pressured, poorly informed and ultimately taken advantage of at the very moment our holiday was supposed to begin.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Booking

Booking, email communication, friendly, accommodating to our needs, motorhome was in good clean condition.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

⚠️ WARNING

⚠️ WARNING – Avoid this company ⚠️

I normally don’t post things like this, but after what happened last weekend, I feel like people need to know.

Me and a group of friends rented a vehicle from this company, and the entire experience turned into a nightmare. From the start, things felt off, but it got much worse when we returned the car. We were hit with huge charges (thousands of euros) with no clear explanation or justification.

What’s even more concerning is that several other customers were dealing with the exact same situation, all being asked to pay large amounts under pressure.

This is not normal business practice. It felt extremely dishonest and intimidating.

Also worth noting: their Instagram comments are closed, which says a lot in a situation like this.

11 April 2026
Unprompted review

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