I've had problems with getting my order delivered. But it wasn't their fault. They were very responsive to my emails, and replaced the original order, that had been lost. Unfortunately, when I did... See more
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Company details
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Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps. With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
Contact info
3717 San Gabrlel RIver Pkwy, 90660, Pico Rivera, United States
- service@icepurefilter.com
- icepurefilter.com
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Replied to 67% of negative reviews
Typically replies within 1 week
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All your information about your product…
All your information about your product was exactly what I wanted to read. Your exact measurements was so helpful and my purchase and your delivery was so fast.
If fit perfect into my Hayward.
Thank you,
Mary Hart
It's easy to install and works well as…
It's easy to install and works well as advertised. Very.reasonably priced and a very good value
Not necessary to pay so much more for…
Not necessary to pay so much more for quality. I got the 3 pack for the price of one at the big box store. Great value and water quality.
Iris was great!
Iris was great! She was very concerned and caring and helped with the issues we had with the first water cooler. We received a thorough review of the issues and Icepure made good on the promise to replace the machine. We just received the new one - and returned the first one - and are hoping that things go better with this one. We will let you know. Sorry I got a little frustrated as we continued to attempt to fix the first machine. But Iris was great thru it all. We will keep you posted on our progress and experience with this new cooler. Thank you!
Great reliableOn demand R/O system easy to use product
Great reliable easy to use product! Love how it lets you know when filters need changing. And changing filters are a snap to install! No more hiring someone to change them out!
Not allot of direction and almost…
Not allot of direction and almost impossible to talk to someone from your company.

Reply from ICEPURE
How do I clean and maintain my machine?
Icepure delivers
Updated on 4-16-26: I ordered the under-counter ice maker. While I was concerned when I could not get the tracking number to work and could not find a phone number to call them, Icepure answered by email and the ice maker arrived promptly on day 8.
Great filters
Great filters, perfect fit. I don't have to descale my machine as much when I use these filters.
This is a reorder of water filters that…
This is a reorder of water filters that was easy to order and received quickly.
The ice water ice maker is great we…
The ice water ice maker is great we love it .the delivery was great no damage works great
Part was too short and is worthless
Great product excellent customer…
Great product excellent customer service highly recommend
I love my undercover water filtering…
I love my undercover water filtering unit. Ordering this relacement filter was quick and easy and it was shipped and received very promptly. Thank you!
Great Value with some disappointments.
Any other equivalent ice maker was twice the price of the IcePure and this unit produces double the ice capacity of our old undercounter machine. It is more noisy and the ice comes out in large squares...needs to be broken up by hand. Also a minor point, but no place to put the scoop! Overall the unit works great, we have to turn it down to control the ice volume for our house. Haven't used the phone app yet but based on the other icemakers out there, I would probably buy this unit again.
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