ICEPURE Reviews 

417
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers had a great experience with this company. Many shoppers frequently mention that their purchases arrive much earlier than expected, often landing at their doorsteps within just a couple of days. People are also exceptionally pleased with the customer service department, noting that helpful representatives reply quickly and always provide clear installation guidance. However, some customers also noted experiencing frustrating difficulties such as unexpected product leaks, units failing prematurely after minimal use, or receiving incorrect items by mistake. Despite these occasional setbacks, individuals generally feel that support agents work hard to make things right through prompt communication and replacements.

What people talk about most

Product

Customers had mixed experiences with product; while many reviewers praised the high quality, perfect fit, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the great taste and high performance of... See more

Delivery service

Clients share satisfaction on delivery service, noting that orders arrive promptly and fast. Consumers... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report fast shipping and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt responses and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had problems with getting my order delivered. But it wasn't their fault. They were very responsive to my emails, and replaced the original order, that had been lost. Unfortunately, when I did... See more

Rated 4 out of 5 stars

After placing my order, I received an order confirmation, but no more communication about order status after that. No notice that it was shipped or delivered. No ability to track package. As it was d... See more

Rated 4 out of 5 stars

The icemaker works well and makes good ice. It is a bit disappointing that you cannot flip a switch to stop the icemaking but keep the existing ice from melting. I had to rig a piece inside of it to m... See more

Rated 5 out of 5 stars

I expected the product to arrive like after a week or two… was less then 48 hours later. Was amazing. The machine works great, i definitely use the ice maker / crusher more then just getting water but... See more


Company details

  1. Water Filter Supplier
  2. also in
  3. Water Purification Company

Written by the company

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps. With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.


Contact info

4.1

Great

TrustScore 4 out of 5

417 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(417)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Iris was great!

Iris was great! She was very concerned and caring and helped with the issues we had with the first water cooler. We received a thorough review of the issues and Icepure made good on the promise to replace the machine. We just received the new one - and returned the first one - and are hoping that things go better with this one. We will let you know. Sorry I got a little frustrated as we continued to attempt to fix the first machine. But Iris was great thru it all. We will keep you posted on our progress and experience with this new cooler. Thank you!

19 March 2026
Rated 2 out of 5 stars

Not allot of direction and almost…

Not allot of direction and almost impossible to talk to someone from your company.

25 March 2026
ICEPURE logo

Reply from ICEPURE

We're very sorry for the frustration and inconvenience caused. We understand how important it is to receive clear guidance and be able to speak with someone when you need help.

Our customer support team will reach out to you shortly to assist you further and make sure your concerns are addressed.

Thank you for your patience, and we truly appreciate the opportunity to make this right.

Rated 4 out of 5 stars

Icepure delivers

Updated on 4-16-26: I ordered the under-counter ice maker. While I was concerned when I could not get the tracking number to work and could not find a phone number to call them, Icepure answered by email and the ice maker arrived promptly on day 8.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Great filters

Great filters, perfect fit. I don't have to descale my machine as much when I use these filters.

25 March 2026
Rated 3 out of 5 stars

Great Value with some disappointments.

Any other equivalent ice maker was twice the price of the IcePure and this unit produces double the ice capacity of our old undercounter machine. It is more noisy and the ice comes out in large squares...needs to be broken up by hand. Also a minor point, but no place to put the scoop! Overall the unit works great, we have to turn it down to control the ice volume for our house. Haven't used the phone app yet but based on the other icemakers out there, I would probably buy this unit again.

10 March 2026

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