Icepacks4less Reviews 

445
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are exceptionally well-designed, highly reliable, and provide truly effective relief for everyday pain and swelling. People also consistently appreciate the remarkably swift delivery service, great prices, and the very user-friendly website navigation. However, some customers also noted minor inconveniences during their shopping journey, such as occasionally receiving the wrong item or finding specific products that were not entirely suitable or sized too small. Despite these rare instances of friction, consumers remain extremely happy with the overall purchasing process, helpful customer support, and lasting product quality.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting long-lasting materials and helpful designs... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy and prompt... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are well designed, long-lasting, and... See more

Service

People report positive experiences with service, highlighting a strong consensus around first class... See more

User experience

Users describe satisfaction with user experience, highlighting an easy website to navigate and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more

Company replied

Rated 5 out of 5 stars

Always my go to for heat/ice packs, has been for many years. Good quality, great range, reliable company, packed well, delivered fairly quickly. Never had issues. Would recommend.

Company replied

Rated 5 out of 5 stars

I have only recently found this Company, but I am so glad i have! The range they have is amazing, I am now using the cooling patch which comes in a pack of 4! They are brilliant and a reasonable price... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service during the purchase no issues Bought this product following knee replacement surgery the previous week on the recommendation of the hospital physio. Choose the elect... See more

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Massage Therapist
  4. Medical Supply Store
  5. Sports Massage Therapist

IcePacks4Less

Written by the company

UK's leading specialist in hot and cold therapy products.
Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.

IcePacks4Less

FREE Fast Delivery on orders over £65 made before 4.30pm.

FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

445 reviews

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4.9

All reviews

(445)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Does what it says

13 August 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, hope to see you again soon!
Take care, Jenny.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 3 out of 5 stars

The motor is a bit on the noisy side.

The motor is a bit on the noisy side.
It is ice water used and not ice, but last longer than usual depending on the quantity of ice.
However you're tethered to it for the duration.
The fuller you fill it the shorter the pump have to work per cycle.

6 August 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for your feedback.

It's great to hear that you've observed the longevity of the cooling effect based on ice quantity and how the pump's workload varies with the fill level. We understand that the noise level of the motor is a consideration, and we'll take this into account as we continue to provide products that align with our customers' preferences.

If you have any further questions, feedback, or require assistance, please don't hesitate to get in touch.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great product and speedy delivery

Great product and speedy delivery. Will use again for any first aid products.

8 August 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Gavin.
Hope to see you again soon. Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good and quick service

Good and quick service, thanks

17 July 2023
Icepacks4less logo

Reply from Icepacks4less

Wonderful to hear, Jennifer. Thank you so much for taking the time to review us.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

I'm happy with the arrival of the…

I'm happy with the arrival of the product, and it does the job. Thanks

16 July 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for your review, Sophia.
Hope to see you again soon. Take care!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 3 out of 5 stars

Not really what I expected

Made the mistake that the support could be cooled given the web site name.
Not really what I needed but it helps

10 July 2023
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Reply from Icepacks4less

We are sorry to hear this. We can see you have purchased our Knee Support. This helps to relieve symptoms of strains, sprains and arthritis and has an integrated silicone gel cushion to support the patella.
Our customer service team would be happy to assist you if you wish to order something more suitable for your needs. Just email us at sales@icepacks4less.co.uk and we can answer any product questions.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for your review, Martin. Hope to see you again soon. Take care!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

speedy delivery and well…

speedy delivery and well packaged..brilliant

4 July 2023
Icepacks4less logo

Reply from Icepacks4less

That's great to hear! Thank you for your review, and we hope to see you again soon.
Take care!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good price 👍 excellent delivery 👏

Good price 👍 excellent delivery 👏
Brilliant quality product!!!!!

29 June 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you so much for taking the time to review us & we hope to see you again, Lucy.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great product

Great product. Arrived quickly.

12 June 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Vivienne.
Happy to hear. We hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good site

Good site, easy to order and speedy delivery. All good. Ice packs themselves are ... ice packs. Smart, good size. Freeze!! Nothing much else to add really. They are what they are.

11 June 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Dawn. We are pleased to hear this.
Hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Would order again

I ordered a small and medium size ice / heat pack for shoulder pain and I find they are brilliant as you can pretty much mould the medium pack around your shoulder. Currently using them as ice packs. Would buy again.

4 June 2023
Icepacks4less logo

Reply from Icepacks4less

Fantastic to read this feedback, Tracy. We're so pleased you are happy with your ice packs & hope to see you again.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Karen. Hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

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