IceniwatchrepairsReviews 

65
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professional and friendly approach of the staff. Many people appreciate the outstanding quality of the workmanship, with watches returned looking and functioning perfectly after repairs and services. Reviewers frequently mention the first-class communication, noting that they are kept updated throughout the entire process with pictures and videos. The efficiency and speed of service are also highly valued, with many customers receiving their repaired watches back quickly. Consumers express complete trust in the company's expertise and knowledge, recommending it for various watch-related needs, from simple repairs to complex builds and modifications.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and recommending the... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, expertise, and... See more

Quality

People report positive experiences with quality, consistently praising the outstanding workmanship and... See more

Product

Customers consistently note positive experiences with the product, with many reviewers expressing... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason has carried out a full mechanical service on my Breitling. He ordered a new click spring and fitted that for me. He also polished the watch to an as new finish for me. He has also carried ou... See more

Rated 5 out of 5 stars

I sent Jason three of my watches for servicing and repairs, and I wouldn't hesitate to recommend him. His communication from start to finish has been first class – always keeping me updated and happ... See more

Rated 5 out of 5 stars

Jason repaired 2 of my watches this week. Pictures were sent showing what had broken and they both now work perfectly. I would have no hesitation in recommending him to anyone with a faulty watch and... See more

Rated 5 out of 5 stars

I have had many watches serviced and repaired by Jason, absolutely first class service and great company. Very polite and keeps you up to date throughout every stage. An absolute must use service.


Company details

Written by the company

At Iceni Watch Repair, we specialize in a comprehensive range of watch services. Whether you need full restoration for your wrist or pocket watch, battery replacements, crystal replacements, strap adjustments, or any other assistance with your watch, we’ve got you covered. we are dedicated to ensuring your timepieces receive the care they deserve.


Contact info

4.9

Excellent

TrustScore 5 out of 5

65 reviews

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No history of asking for reviews

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4.9

All reviews

(65)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and reliable

Sent my watch for a repair and communication with Jason was spot on. He kept me updated with video and pics of the defect and the repair and overall his service is fast, reliable and super professional. Recommended 5/5.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Sent my watch in for a dial change

Sent my watch in for a dial change, hand change and waterproof check . Excellent communication. Updated me on watch arrival and work carried out . Managed to clean the hand without replacing , so very honest !
Highly recommended

21 March 2026
Unprompted review
Rated 5 out of 5 stars

As a watch enthusiast and collector

As a watch enthusiast and collector, I’ve trusted Jason with a number of my watches over the time , including full mechanical services. His workmanship, attention to detail, and knowledge are second to none. Every watch has been returned running perfectly and treated with the utmost care and professionalism.

It’s rare to find someone so passionate, honest, and skilled in this industry. Jason is without doubt one of the best in the market, and I highly recommend Iceni Watch Repairs to any collector or watch owner looking for top-quality service.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

What an absolute legend!

A couple of my watch builds went south.

Jason at Icenti took a look and fixed both!!

He always takes pictures of his work, detailing what the issues were and how he fixed them which I love seeing.

I wouldn’t hesitate to send him another watch or to recommend him.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Iceni Watch…

Outstanding service from Iceni Watch repairs. First time dealing with Jason and it will definitely not be the last! Fantastic communication from start to finish, has an outstanding knowledge in watches and not out to rip people off. Thanks again

12 May 2026
Unprompted review
Rated 5 out of 5 stars

100% Service

Jason
Is my go too guy to fix ,service and do any work to my collection of Watches.
From my Rolex Panerai and Omega.
Excellent service
With photos and videos of the work process.
Fantastic Communication,
Advice and Trustworthy service.
I totally recommend.
My watches are is Safe in Jason's Hands.
Thankyou.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Jason as carried out a number of watch…

Jason as carried out a number of watch repairs for me and some mods. He is very professional, good communication and fast and efficient where he can be with is work load.
I would recommend Jason to anyone wanting a top class service from a top class watch specialist.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Over the years Jason has repaired…

Over the years Jason has repaired watches for me and is an absolute gentleman aside from his professional craft . Let's you know what's the problem and all the wat through. Would highly recommend. You won't be disappointed.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Had work done on my watches by Jason a few times now and he’s top notch.

Prices are very reasonable, quick turnaround and great communication.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Jason was absolutely fantastic at his craft …

Jason was absolutely fantastic to work with. You can tell right away that he genuinely cares about both his craft and his customers. He took the time to explain exactly what was wrong with my watch, answered all my questions patiently, and made me feel confident that it was in good hands.

He’s repaired several watches for me over the years, from everyday pieces to more valuable watches, and every single time the quality of his work has been outstanding. When I got my latest watch back, I was honestly amazed — it looked incredible and was running perfectly again.

Jason’s attention to detail, honesty, and professionalism really stand out. It’s rare to find someone so skilled and trustworthy these days. I would highly recommend Jason to anyone needing repairs or restoration work.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

The best out there.

Over the last 15 years I have been involved with high quality watches and many collectors would come to me for advice - during that time I met a few guys and experienced first hand what kind of experience might be expected - all was normal and as to be expected with the average Jo Bloggs until I met Jason from Icini - things took such a dramatic turn- there was instant communication , communication throughout ,attention to detail and obvious pride in his work .Apart from that he is not an opportunist - his prices will astound you ,and I know a good few guys .Turnaround time is stunning - there is no silly waiting time as if he is too busy to do your pride and joy - Now one last thing I must mention - Some people were sent away from other watchmakers being told the repair was uneconomical or just not worth it and I passed those people on to Jason who just seemed positive about any kind of repair - things others couldn't be bothered with was a piece of cake for Jason - Probably because it's his passion - I have seen him take a water damaged piece of rust and turn it into as if it just left the shop .It took me over 11 years to find him and now I never recommend anyone else .If he can't fix it ,no one can .Politeness is his middle name -.Whether it's a new clasp ,a new crystal glass ,a polish and clean a complete rebuild,or a simple calibration Jason could do it in his sleep - He probably dreams about watches - The best there is .

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Full mechanical service

Jason has carried out a full mechanical service on my Breitling. He ordered a new click spring and fitted that for me. He also polished the watch to an as new finish for me.
He has also carried out lots of other services on my other watches, in the same professional manner.
What i have found out is that, he's very approachable, prompt and friendly. His prices are very reasonable, and i especially like that he sends progress videos before, during and after.
Highly recommend.

12 May 2025
Unprompted review

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