I’ve been using Iceline Hosting for my RedM servers and FiveM servers, and I can confidently say they are one of the best hosting providers I’ve worked with. From the start, the setup process w... See more
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See what reviewers are saying
Always nice hosting servers through iceline. They make it easy and quite affordable than most hosting websites. Also are very quick to respond to any issues
I moved from another host which wasn't great and I much prefer it here, the layout is easy on the eye the setup and move was very easy and I'm going to stick around! Only recently had issues no... See more
Company replied
Was such an easy process to get my server up and going and the staff went out the way to help where they probably didn't even have to. I never usually leave these reviews, but I genuinely think a good... See more
Company replied
Company details
- Web Hosting Company
- Cloud Computing Service
- Cloud Storage Service
- Gaming service Provider
- Internet Service Provider
Written by the company
Iceline Hosting is a UK based hosting company that offers game server hosting, VPS, dedicated server hosting and web hosting.
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- support@iceline-hosting.com
- iceline-hosting.com
4.7
Excellent
354 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the best hosting
This is the best hosting! Since i host my server here i have never got problems with my server.
5 July 2021
Unprompted review
Reply from Iceline Hosting
Hello Jasperz,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Very good!
I truly think the servers of Iceline are the best I have ever experienced. Thereby, the service was sublime, as they helped me out with my problems in just minutes.
3 July 2021
Unprompted review
Reply from Iceline Hosting
Hello Jari,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Reply from Iceline Hosting
Hello Tobi,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Reply from Iceline Hosting
Hello Martijn,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Never ran into any problems
Never ran into any problems and easy to set up
3 July 2021
Unprompted review
Reply from Iceline Hosting
Hello Xavier,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Very fast and reliable servers
Very fast and reliable servers. Very responsive support staff + Really friendly!
3 July 2021
Unprompted review
Reply from Iceline Hosting
Hello Jody,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Very reliable service
Very reliable service, would go for Iceline hosting again in the future!
3 July 2021
Unprompted review
Reply from Iceline Hosting
Hello Vinnie,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Great quality servers
Great quality servers, and top-notch customer support that is knowledgable and quick.
3 July 2021
Unprompted review
Reply from Iceline Hosting
Hello Jeffrey,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Iceline Hosting 10/10
Iceline Is one of the best hosting services i have ever used personally they have amazing game servers and great customer support I 100% suggest them to anyone looking for a hosting service!!
2 July 2021
Unprompted review
Reply from Iceline Hosting
Hello Syro,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Bad support. Unstable Server. And trying took down my review. UPDATE after reply on review
1. it took more than a day after they first response from support response to escalate the ticket to technical stuff.
2. after they try login to the server i was renting and they able to join, they just comment "definitely" that its my site of problem WITHOUT understand the problem fully.
3. Why can the server I rent was running, am able to connect to it at a time, then suddenly not response at another time? Happen to all of my friend who try to connect to the server. Using 2 separated internet provider, 3 different line, 3 different PC, From 3 different IP?
Update :
Woah just woah. Did you guys just try to mark my review as false accuse by saying I didn't have any business with you guys? After I provide my email and ticket numbers? I wonder how many bad reviews have you guys took down with that method.
Bravo to trustpilot team who verified my review. For those who have review them with low score, please do verify with trustpilot by sending any sort of proof so your review stay on.
Very very very disappointed.
Update After Review :
Are you telling me that you aren't able to track my ticket OR my account VIA my email? because that what it sound like to me. Which funny that remind me that my first ticket I create using my email (not through my account) in submit ticket link given from your team are also unable to track/ identify my account. Quite interesting right? and I have also provided the ticket number, are you tell me you can't look up for that as well? interesting.
2nd :
Yes, you told me that in the ticket. As I have mention in ticket I was able to connect to it at a time then another time was unable to, as if steam does not detect the server ip as active, neither direct connection through the game work. and if it happen to me alone I can kinda understand that might be my problem.
BUT with 3 person using different computer and IP and internet line, I am questioning how stable the IP provided. But instead of asking more information how the thing occur you team decide to answer me ITS YOU PROBLEM . and after I told you team not just me facing the problem but my friends as well.
Before anyone think it might be modded problem, the server I rent and run are vanilla Valhiem Server. Without change anything.
"It could very possibly be that it is something caused by your country's internet or providers"
Quote from your team's reply on my ticket.
Rather Amusing right?
Update after review V2 :
Its rather amazing how many people have given you good rating, but wait, there aren't many review in past few days in facts months before my review? interesting how everyone decide review you on same day on in between an hour or two.
Oh wait, they don't have to verify ?, i mean i don't see any green tick that say verified from Trust pilot, i wonder. Why aren't you guys marking them as unsure having business with them? Well i just saying here, don't know what could that be the reason, perhaps they receive a better services and better assist compare to me. I wonder...
21 June 2021
Reply from Iceline Hosting
Hi Andrew,
Please accept my apologies for the issues that you have had. Regarding the review being marked as false, was because we were unable to track down your account via the name you used on the review. We have now been able to locate your account.
A large number of our support team were able to connect to your server without any difficulty. Trying to pinpoint a problem where only a small number of people are unable to connect is quite difficult. Again, my apologies you had issue's and feel disappointed.
Sincerely,
John SH.
Iceline Hosting
=== RESPONSE TO UPDATED REVIEW ===
Hi Andrew,
Since my colleague has already addressed your points about your server, I won't further address them. We are still happy to assist you via a ticket though!
Please note, the name on your Trustpilot profile is different from your name registered in our billing area. Therefore we were unable to locate your account until you provided us your email.
In regards to your statement about the good reviews - customers leave us good feedback via tickets or elsewhere, then we invite them to leave us a review. We have already validated their identity prior to asking them to leave a review, so there is no need for us to ask Trustpilot to verify the review. We don't ask for negative reviews (nor does any business), therefore we can't verify the reviewer's identity until they leave a review.
There is a usually a big backlog of good feedback customers have left us, therefore it can take us weeks or months until we invite them to leave a review. This is why we get numerous reviews on the same day sometimes.
We hope this has addressed any concerns you have, and as I and my colleague stated, we're more than happy to assist you with any issues you may be experiencing, feel free to reach out.
Best regards,
Liam T.
Iceline Hosting
11/10 i got almost instant responses…
11/10 i got almost instant responses and he helped me alot. this guy really knows what hes doing and should defentily get a promotion. most of my other tickets it would take 2hrs + to get a response and with this guy it took under 25mins.
5 June 2021
Unprompted review
Reply from Iceline Hosting
Hello Smiv,
Many thanks for your kind words, we really appreciate it! Thank you for choosing Iceline Hosting.
Sincerely,
John SH.
Iceline Hosting
Best Service
Iceline hosting is the best choice for me cheap server runs smooth nice support all the plugins you need at your fingertips like vMenu and easy admin and much more
3 June 2021
Reply from Iceline Hosting
Hello,
Many thanks for your kind words, I'm glad to hear that you found the use of our one-click mod installer so useful! Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
I gave first 1 star now I give 5
I gave first 1 star now I give 5
I can not say how the servers run, as I never needed the server, but I can tell, that the support you get, to set your servers up, and even well my missunderstinding whith what I payed for have ben surprisingly over satisfactorying.
When I tryed to start the game server, I had problem even the Server Support had not seen before, and still he fund a way to make it run with in minits.
I gave 1 in my first review of my experience of the company.
I then later had a talk with the with their staff I had a bad experience with, and I am still talking to him.
Misunderstandings happens all the time, and they are never good when mony involved, as then there is allways a luser.
Iceline Hosting assured me the problem was a misunderstanding, and offered a full refund.
legally and in principle I had no right refund, as I was not lied to, I just did not know better, but I was still offerd the refund.
That do tell me, that the problem I had was a full miss understaning, and they as well tog the responsibility for my ignorance.
For that I can only recomend to business with this company, and for sure, if I one day need somthing they offer, I will 100% use them.
I am sorry that I gave you a bad rate the first time, I was action to fast, and I hope that my new review can make a bit up for it.
Greetings Heiko.
25 May 2021
Unprompted review
Reply from Iceline Hosting
Hello Fus,
Many thanks for your kind words, I'm extremely glad to hear that this was all resolved for you, and we appreciate your custom! Thank you for choosing Iceline Hosting.
Sincerely,
Ryan G.
Iceline Hosting
Not the best host in my opinion.
I would suggest anyone thinking of buying a server from Iceline hosting read their Terms and conditions closely. I was foolish enough not too, however any company that sells goods and services and states they do not refund for a service in a particular location, must certainly have problems in that location.
Unfortunately, my services are in that location and the service is nothing but sub standard rubbish. If i had not paid for a full year based on someone else's opinion, i would have gone month to month and would have cancelled within the first month.
I cant comment on other locations, but i highly recommend not using their Singapore servers. I now have two servers because i was forced to move my services to another host, and run a sub standard game server with iceline as its all you can run on their platform.
I will say that some of the support staff are very nice. most of their staff however, after doing a little research, are Uni students with an attitude and unwilling or unable to properly investigate issues that arise.
27 April 2021
Reply from Iceline Hosting
Hello Graham,
We're sorry to hear you had a negative experience with our hosting services, that's not what we like to hear! We try our best to provide high-quality hosting services which can be relied on.
After reviewing your case, it seems you were facing issues with running a Rust server with numerous plugins, and that your server kept crashing and was running out of RAM. We did try to resolve this with you, and we also tried replicating the issue ourselves but was unable to. We did provide you with numerous solutions and advice to which you refused - the only reason with our hosting if a server is running out of RAM, it's usually caused by a third-party plugin etc. Whilst I appreciate you did face issues, I can't agree that they were caused by us.
We do host numerous Rust servers as Rust has become very popular over the last few months. The issue which you have reported hasn't been reported by any other users, nor any issues with that location either.
I'll go ahead and address each comment you made:
"I would suggest anyone thinking of buying a server from Iceline hosting read their Terms and conditions closely. I was foolish enough not too, however any company that sells goods and services and states they do not refund for a service in a particular location, must certainly have problems in that location" - I completely agree with the majority of this statement. Whenever you purchase something I'd always recommend fully reviewing the Terms of Services before completing payment. At Iceline Hosting, we require users to agree that they have fully read and understood the Terms of Services before being able to complete payment. It seems in this situation, you may agreed without reviewing. Our Refund Policy is stated at the top of our Terms of Services (for future reference). Whilst I can appreciate where you are coming from in regards to not providing refunds for that location - it's not because of any issues with the location. Our provider in Asia limits the overall amount of bandwidth which we can utilise in a given month. If we were to provide refunds even though a certain % of bandwidth has been used, we would have troubles maintaining this location. It would no longer be feasible for us as the bandwidth would cost too much. However, even if we did provide refunds for that location, you were unfortunately outside our 48-hour refund policy.
"Unfortunately, my services are in that location and the service is nothing but sub standard rubbish. If i had not paid for a full year based on someone else's opinion, i would have gone month to month and would have cancelled within the first month" - Sorry to hear that, we have provided numerous solutions and advice within the tickets you opened. Ticket no. (for future reference): #840208
"I cant comment on other locations, but i highly recommend not using their Singapore servers. I now have two servers because i was forced to move my services to another host, and run a sub standard game server with iceline as its all you can run on their platform" - As stated previously, we haven't got any known issues with this location, Singapore is a very popular location with us and we have many clients hosting their server there.
"I will say that some of the support staff are very nice. most of their staff however, after doing a little research, are Uni students with an attitude and unwilling or unable to properly investigate issues that arise" - I am slightly curious to where you got this information. Only a small minority of our employees are uni students. We believe everyone has an equal right to work with us, despite someone's age (although the minimum requirement is 16 due to UK laws). After reviewing numerous tickets, I would disagree with your statement as numerous support operators spent countless hours trying to assist you.
Overall, I am disappointed to see that you felt our services are 1-star worthy. As you can see from other reviews (and from your friend who recommended you), this usually isn't the case.
I can still see your service is active, so I do truly hope you give us another shot!
Sincerely,
Liam T.
Iceline Hosting
Great service and support
Great service and support. Really friendly team who went over and above to help me.
27 March 2021
Reply from Iceline Hosting
Hello Rich, thank you so much for your kind words! We truly appreciate the feedback and love that we've been able to provide top services for you! Thank you for being a part of Iceline Hosting, and we are always here to help in any way we can. :)
Brilliant customer service
Brilliant customer service , fast and reliable , really grateful for everything they do for me
27 March 2021
Reply from Iceline Hosting
Hello James, I'm so glad we could help you with any needs you may have had. Thank you so much for leaving such a kind review and don't forget we are always here to help in any way we can! :)
amazing service
amazing service I have been with iceline hosting for over a year now the hosting is very good 10/10, I have never been disappointed would love to work with these guys in the future.
27 March 2021
Reply from Iceline Hosting
Hello, Thank you for taking the time to leave us such a great review! We appreciate your kind words and thank you for using Iceline Hosting for your server hosting needs :). If there is anything you ever need don't hesitate to reach out!
Amazing company
Amazing company, I have used Iceline for a while and they are very professional and if I need support with anything they respond fast and efficient. I would recommend Iceline to everyone.
25 March 2021
Reply from Iceline Hosting
Hello Sean, we appreciate you taking time to leave us such a kind review. We are so glad to hear that we have been able to meet your needs and provide the best service we can! Thank you again for choosing Iceline Hosting, we are here if and whenever you need us.
One of the best
I've been a repeat customer of Iceline for over a year now, their support, innovation and extremely competitive pricing will always bring me back whenever me and my friends are looking to get a server up and going. Keep it up guys! <3
25 March 2021
Reply from Iceline Hosting
Hello, Thank you for taking the time to leave us a great review! We appreciate your kind words and thank you for using Iceline Hosting for your server hosting needs :). If there is anything you ever need feel free to reach out!
A++ after two years of service!
I've been with Iceline for nearly two years now after moving from another provider. The uptime, customer service, and constant improvement to the game panels they provide are second to none. I've always been answered through their chat and ticket service almost immediately and even when they were migrating their services to new configs the downtime was minimal. Overall very happy with Iceline and will keep my business with them, they're a superb group of people!
22 March 2021
Reply from Iceline Hosting
Hello Zach, Thank you so much for the feedback. I am so happy we have met your expectations with our services! We hope you continue enjoying our services for as long as you need. :) Thank you for choosing Iceline Hosting.
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