I m regular customer in there site 1 month ago i deposit 2500rs till now I didn't receive in my wallet they says my money not received in there system now what will I do know they just eat my money U... See more
Company replied
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See what reviewers are saying
After I posted my review on Trustpilot, iCash.One replied publicly asking me to contact them by email for resolution. I did email them again as requested, but there is still no proper reply or r... See more
Company replied
Worst still now no upadte and they are not replying. They think that we won't complaint on small amounts. I didnt recived my withdraw still now I made on 13may2026 paymet id 9309660 they simply update... See more
Company replied
I have been using icashone since it started before, it was Astropay now it's icashone. I only use icashone for faster transactions to gaming websites but, 4th June 2026 i made a deposit of 1000 rupees... See more
Company replied
Company details
Written by the company
iCash.One is a comprehensive platform designed to bridge the gap between merchants and payment solutions. This system facilitates seamless transactions and interactions, allowing merchants to easily integrate and accept different payment solutions. This interconnected approach not only enhances the customer experience but also drives growth and operational efficiency for merchants.
Contact info
Third Floor, Landmark Square, 64 Earth Close PO Box 707 Camana Bay, Grand Cayman Cayman Islands, KY1 9006, Cayman Islands
- support@icash.one
- icash.one
Breach of guidelines
Good app quick deposit an withdrawal…
Good app quick deposit an withdrawal options, only issue I want the menimum deposit refill amount to be reduced otherwise great app
10 February 2026
Reply from iCash.One
Hello Joel,
We’re really glad to hear that you’re happy with our quick deposit and withdrawal options. Your support truly means a lot to us.
Our support team is already getting in touch with you directly to assist you safely. We're here for anything you need.
iCash.One Team
They are fraud my money is still not…
They are fraud my money is still not credited in my wallet
26 January 2026
Reply from iCash.One
Hello!
We’re sorry to hear about your experience.
Our support team can assist you directly and securely — please reach out to us at **support@icash.one**, and we’ll review your case as soon as possible.
iCash.One Team
I cash is scam ....I made a deposited…
I cash is scam ....I made a deposited of 900cedis on 7th February is was marked complete buh the money never reflected in my account..I sent the a mail and they kept answering with Ai then on 9 I made another deposit of 700 which was deducted but it was still marked in progress in my account....I immediately sent them evidence through app then email them but no one is getting to me....I have two deposit hanging now and I am not hearing from them
7 February 2026
Unprompted review
Reply from iCash.One
Hello Augusta!
We apologize for the inconvenience and understand how frustrating this situation can be. Please know that this is not the experience we strive to provide to our valued users.
We’ve received your contact and can confirm that our team is already working on your case. It is currently under review, and we are giving it the attention it deserves.
We’re committed to supporting you through this and will follow up with you by email as soon as we have an update.
If you need to reach us in the meantime, you can contact us at support@icash.one.
Thank you for your patience.
Warm regards,
iCash.One Team
🛑🛑🛑🛑 iCash.One Fraud and SCAMMERS,Govt has to ban this App 🛑🛑🛑
I am writing this review after personally experiencing what appears to be a systematic and intentional delay tactic by iCash.One. After my experience, I checked online and found many users reporting the exact same pattern.
How it works:
Step 1:
They hold your deposit or withdrawal even though the bank transaction shows successful and the money is debited.
Step 2:
For up to 7 days, they give only one generic reply such as “we are looking into it”, with no real investigation or action.
Step 3:
After 7 days, they suddenly claim that the deposit/withdrawal did not reach them and ask you to contact your bank for a refund.
This is where the problem starts:
Indian banks have a limited reporting/grace period for failed transactions.
By delaying for 7+ days, the bank often cannot reverse the transaction.
Then iCash.One asks for impossible documents, such as:
Handwritten letters from the bank
Printed statements with bank stamp
Non–password-protected PDFs
Indian banks do not issue handwritten letters or stamped statements for ₹500 or ₹1000 transactions. Even SBI or other major banks will not do this.
They also refuse official online bank statements, even though those are the only valid documents banks provide today.
Most users lose small amounts (₹500–₹1000), often related to betting platforms (which are restricted in India). Because of the low amount, many people don’t pursue banks or branches and eventually give up, which seems to be the intention.
Even if you somehow submit all documents, they again ask you to contact the bank after 10–15 days for a “successful” transaction, which banks will clearly reject.
Result:
The customer gets tired, time passes, and the money is lost.
This looks less like an accident and more like a deliberate process designed to avoid refunds. I strongly advise others to be cautious and to file a cyber crime complaint if they face the same issue. Multiple complaints are the only way such platforms get investigated.
6 February 2026
Unprompted review
Reply from iCash.One
Hello Chandrasekhar!
We sincerely apologize for the inconvenience and any frustration this may have caused you. Providing excellent customer service is our utmost priority, and we want to address your concerns promptly.
Upon reviewing our records, we were unable to locate any contact associated with the details provided in this review.
In order for us to assist you effectively, we kindly request that you respond to our Trustpilot request and provide us with an email address and phone number registered in iCash.one. This will enable us to accurately identify your account and review your situation as soon as possible.
We value your feedback and appreciate your cooperation in resolving this matter. Please rest assured that once we receive the necessary information, we will take immediate action to address your concerns.
Thank you for choosing iCash.one, and we look forward to hearing from you soon.
Best Regards,
iCash.one Team
Deposit Issue
User ID : GXGD26ixns
Not receiving any response from support team and not getting my deposit 500 inr credited to my wallet.
Already shared screenshot of the transaction and emailed them number of times it's been more than 24hours time passed but still amount is not getting added to my wallet
8 February 2026
Unprompted review
Reply from iCash.One
Hi, Hari!
We’re sorry you're experiencing this issue.
Our team is ready to review your case with all the necessary details — please contact us through support@icash.one so we can assist you promptly and securely.
iCash.One Team
The service of Icash is very very…
The service of Icash is very very pathetic... I don't know why they don't repl to customer mail .... They say mail us after mailing the don't repl us ....
I had made the withdrawal of 20k on 22/01/26 and 50k 21/01/2026 from Icash wallet ...
But the status of 20k is now showing failed bt amount is not yet been reversed in wallet
And the 50k amount status is showing completed from Icash end but amount is not yet credited in bank since itz been more than 2 weeks no help is been reverted
Only a ticket no. Is generated #105973
21 January 2026
Unprompted review
Reply from iCash.One
Hello Brijesh,
We sincerely apologize for the inconvenience and any frustration this situation may have caused you. Your experience is important to us, and we strive to provide a smooth and reliable service for all our users.
Please note that our Support Team has already contacted you via email with the details of your case and is currently following up.
If there is anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We’re here to help.
Warm regards,
Fake promise of cashback and no…
Fake promise of cashback and no response.
I had deposited 25k on promotion of 50 percent cashback in a casino which I never using icashone as payment method. The support never responds
7 February 2026
Unprompted review
Reply from iCash.One
Hello Sunil!
We sincerely apologize for the inconvenience and any frustration this situation may have caused you. Your experience is important to us, and we strive to provide a smooth and reliable service for all our users.
Please note that our Support Team has already contacted you via email with the details of your case and is currently following up.
If there is anything else we can assist you with or if you have further questions, please don't hesitate to reach out, we’re here to help.
Warm regards,
Worst app don't use this app
Worst app don't use this app
There is a lot of deposit complaints
They give individual upi id's and individual bank account deatils for deposits after successful transaction they will make us fool like amount will get refund to source account after 10days
When you contact after 10 days they asking you bank statement and bank official confirmation again 10 days after that they asking you rise a charge back complaint on bank again 45days...
Finally bank will freez your bank account they do not give refund or not added to our app also
My ticket id:#106037
28 January 2026
Unprompted review
Reply from iCash.One
Hello Chanumolu,
We sincerely apologize for the inconvenience and any frustration this situation may have caused you. Your experience is important to us, and we strive to provide a smooth and reliable service for all our users.
Please note that our Support Team has already contacted you via email with the details of your case and is currently following up.
If there is anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We’re here to help.
Warm regards,
U guys were saying that I used wrong…
U guys were saying that I used wrong words for i cash one I don't want to publish it on this platform that what the stories they have created
Their support staff is favouring their merchant
And the merchant is lying to them my bank have specific said that they paymnt was successfully done from my end it's been 9 days now they don't reply they don't say one thing every new agent use false statements misguiding
It's a complete harrasment what they are doing
27 January 2026
Unprompted review
Reply from iCash.One
Hello Rohit,
Thanks for sharing your review, and we are sorry that this experience has left you feeling unheard. Our support team is already getting in touch with you directly to assist you safely.
We're here for anything you need.
iCash.One Team
I made successful transactions of ₹800
I made successful transactions of ₹800, ₹1,000, and ₹2,000 to iCash One, but the amounts have still not been credited to my iCash One wallet. I have sent multiple emails to customer support but have not received any proper response or resolution. Based on my experience, I strongly advise others not to use iCash One, as it appears to be a fraudulent app. Please check other user reviews as well.
30 January 2026
Unprompted review
Reply from iCash.One
Hello Naveen,
We sincerely apologize for the inconvenience and any frustration this situation may have caused you. Your experience is important to us, and we strive to provide a smooth and reliable service for all our users.
Please note that our Support Team has already contacted you via email with the details of your case and is currently following up.
If there is anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We’re here to help.
Warm regards,
Very disappointed with iCashOne’s…
Very disappointed with iCashOne’s service and handling of customer funds.
I made three deposits to my iCashOne account, and none of them were credited, even though the payments were successful. I raised three separate tickets, but shockingly, all three tickets were marked as “Solved” within 1 minute, without the money being credited.
Ticket details:
• #113642
• #113643
• #113644
All these tickets were handled by Regina Das. There was no explanation, no update, and no resolution — just false closure of tickets. This is extremely misleading and unacceptable for a platform handling customer money.
iCashOne is operated by AstroPay for Indian customers, and such behaviour seriously damages trust. Closing tickets without actually resolving the issue raises serious concerns about transparency and customer protection.
As of now, I still have not received my deposits.
I strongly advise users to be very cautious while using iCashOne until they improve their support and stop closing tickets without real resolutions.
3 February 2026
Unprompted review
Reply from iCash.One
Hello Jagan,
We appreciate you reaching out to us via email regarding your deposits. Please be assured that our dedicated Support Team is actively reviewing your case and giving it the attention it deserves.
We understand the importance of timely updates and will make it a priority to provide you with a clear response as soon as possible. Thank you for your patience while we work to ensure your deposits are properly processed.
Best regards,
iCash.One Team
This is scam website don't use
This is scam website don't use . because my bank account goes block after received two payments.14400 and 6733 rs .i am many time send him email regarding on this issue but his team not giving reply.my bank 2times send notice for refund this amount.i request you every one please don't use this scam platform otherwise you will be arrested by cyber police
14 September 2025
Unprompted review
Reply from iCash.One
Hello Ramjeet,
We understand how important this is for you. Your case is also important to us, and we’re committed to reviewing it properly and supporting you through the process.
Please note that our Support Team has already contacted you by email with the case details and is actively following up.
If you have any additional questions or documents to share, please reply to that email thread, and we’ll continue assisting you there.
Warm regards,
iCash.One Team
27/01/2026
27/01/2026
5000 deposit not credited please customer care not responding
27 January 2026
Unprompted review
Reply from iCash.One
Hello Yugandhar!
Thank you for your message, we hear you and your experience matters to us. We know how this can make you feel, and your case is getting proper attention from our side.
Our Support Team has already contacted you via email with the case details and is actively following up there.
If you need anything else, just reply to that email thread, we’re ready to help.
Warm regards,
iCash.One Team
Top-Up Issue – I am facing direct financial loss
I am facing direct financial loss, including:
Inability to access my own funds
Disruption to my business and daily transactions
Loss of time and opportunity due to blocked capital
1. Amount: 30,000
Date: 26 January 2026
iCash Transaction ID: 500574891
UTR: 698122783409
2. Amount: 50,000 Date: 29 January 2026 iCash Transaction ID: 500583681 UTR: 299184701848
3.
Amount: 30,000
Date: 03 February 2026
iCash Transaction ID: 500598879
UTR: 698589548561
3 February 2026
Unprompted review
Reply from iCash.One
Hello Eagle Exchanger!
We sincerely apologize for the inconvenience and any frustration this may have caused you. Please know that this is not the experience we strive to provide to our valued users.
We have received your contact and appreciate you reaching out to us via email regarding the situation. We want to assure you that our dedicated Support Team is actively working on resolving it. Rest assured that we are giving your case the attention it deserves.
We understand the importance of timely communication, and we will make it a priority to get back to you promptly with an update. You can expect to hear from us via email as soon as possible.
Thank you for your patience, and we look forward to resolving this matter for you.
Best Regards,
iCash.one Team
I deposited 10000 INR yesterday it's…
I deposited 10000 INR yesterday it's almost 24 hours no reply no live Chat assistant my fund debited not credited in icash one wallet I have urgent work please provide my money I have urgent work I have sent payment proof as well many times but no one listening
1 February 2026
Unprompted review
Reply from iCash.One
Hi, Arijeet!
We’re sorry you're experiencing this issue.
Our team is ready to review your case with all the necessary details — please contact us through support@icash.one so we can assist you promptly and securely.
iCash.One Team
Id number NSBIfuBXub deposit amount rs…
Id number NSBIfuBXub deposit amount rs 650 and 850 but not cradited to the account. iam sending mail from my ID still not response really disappointed.
31 January 2026
Unprompted review
Reply from iCash.One
Hello Yumnam!
We sincerely apologize for the inconvenience and any frustration this may have caused you. Please know that this is not the experience we strive to provide to our valued users.
We have received your two deposit cases of INR 650 and INR 850, and appreciate you reaching out to us via email regarding the situation. We want to assure you that our dedicated Support Team is actively working on resolving it. Rest assured that we are giving your case the attention it deserves.
We understand the importance of timely communication, and we will make it a priority to get back to you promptly with an update. You can expect to hear from us via email as soon as possible.
Thank you for your patience, and we look forward to resolving this matter for you.
Best Regards,
Registerd no
Registerd no : 9365269238
User ID : AB6bgSrwaj
Not receiving any response from support team and not getting my deposit 2300 inr credited to my wallet.
Already shared screenshot of the transaction and emailed them number of times it's been more than 24 hours time passed but still amount is not getting added to my wallet ....
30 January 2026
Unprompted review
Reply from iCash.One
Hello Suman!
We apologize for the inconvenience and understand how frustrating this situation can be. Please know that this is not the experience we strive to provide to our valued users.
We’ve received your contact and can confirm that our team is already working on your case. It is currently under review, and we are giving it the attention it deserves.
We’re committed to supporting you through this and will follow up with you by email as soon as we have an update.
If you need to reach us in the meantime, you can contact us at support@icash.one.
Thank you for your patience.
Warm regards,
iCash.One Team
Withdrawl of 50000 is under process…
Withdrawl of 50000 is under process since 4days and these mfs dsn even care to reply !!
26 January 2026
Unprompted review
Reply from iCash.One
Hi Rajiv,
I would just like to apologise again for the issues you have experienced whilst using iCash.One, and I hope we have helped to resolve your issue. We really appreciate your feedback as it helps us to improve the product and app for you and other users.
Would you be willing to update your feedback on Trustpilot with the changes we’ve made? If not, we understand.
Thanks again
Best regards,
Pathetic service consecutively two…
Pathetic service consecutively two deposits stuck still no resolution and reply they provided me a merchant upi id to deposit I paid 1500 Rs on 27th jan 2026 money got stuck and they are taking forever to escalate the case .Then again on 29th jan 2026 I deposited Rs 1100 payment was shown successful money is again stuck and never reached my account quite often their deposit never arrive at time feeling absolutely wrost and regret for using this app
27 January 2026
Unprompted review
Reply from iCash.One
Hello there!
We sincerely apologize for the inconvenience and any frustration this may have caused you. Your experience is important to us, and we want to ensure that we address your concerns effectively.
We had previously requested additional details through the TrustPilot platform in order to assist you further. However, we regret to inform you that we have not received a response from you within the given timeframe. Without the necessary information, it becomes challenging for us to review and resolve your situation effectively.
To ensure that we can assist you, we kindly request that you use the form available in our Help Center (https://icashoneinc.zendesk.com/hc/en-us) to send us an email with detailed information about the issue you are facing. Rest assured, our dedicated Support Team will prioritize your request and provide you with the necessary assistance.
We appreciate your cooperation and look forward to receiving your email. Please be assured that once we receive your message, we will take swift action to resolve your concerns.
Thank you for choosing iCash.one, and we are committed to providing you with a better experience.
Best Regards,
iCash.one Team
Deposit issue:
Deposit issue:
Name: Shahrukhakhan Nashrullakhan Pathan
User ID: gwM6z1N74I
Deposited 2000 INR on 25 Jan 2026.
It’s more than 72 hours now , they saying checking from last 2 days. This second transaction where money got stuck for server days even though I got success message when I complete the payment on third party redirects but credit received.
I mean they getting worse.multiple follow up not getting reply for days. Please avoid using unless they improve their service.
25 January 2026
Unprompted review
Reply from iCash.One
Hello Shahrukhakhan,
We sincerely apologize for the inconvenience and any frustration this situation may have caused you. Your experience is important to us, and we strive to provide a smooth and reliable service for all our users.
Please note that our Support Team has already contacted you via email with the details of your case.
If there is anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We’re here to help.
Warm regards,
iCash.One Team
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