IBKSPORT.COM Reviews 256

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and the quality of the products received. Many people found the prices to be significantly better than other suppliers, and the overall purchasing process, from availability to delivery, was often described as smooth and efficient. However, some customers also noted inconsistencies with delivery times, with some experiencing delays or receiving conflicting information regarding shipment status. A few other people also felt that the customer service was unresponsive to their inquiries, particularly when issues arose with product assembly or missing parts.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the good quality of... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise the fast and problem-free delivery,... See more

Price

Users describe positive interactions with price. Many customers found competitive pricing, with some saving... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great and excellent... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the customer service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello. I would like to thank the company: IBKSPORT.COM. I bought a Cannondale Habit. The bike arrived in top condition, prepared and packaged. Delivery took a few days longer than stated but everythin... See more

Rated 5 out of 5 stars

I had some questions which were answered quickly and well. Every issue was cleared before the purchase. The deliverytime was just as mentioned during the puchase, with no custom issues. Everything wen... See more

Rated 5 out of 5 stars

I ordered a 500Wh battery for my Specialized Levo without knowing IBKSports. The product was available and the price was good. IBK offer good communication and my shipment was problem free and in t... See more

Rated 5 out of 5 stars

Great service and fantastic pricing. Bought a Levo SL for nearly £1200 cheaper than a UK supplier. Bike arrived in good time via Fed Ex with Duty and Fees already paid. Highly recommended.

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Bike Accessories Store
  5. Indoor Cycling
  6. Road Cycling

Written by the company

Cycling and outdoor sports store. We work with the world's leading brands and we ship express worldwide directly with DHL,FedEX,UPS. We offer a top quality service aligned with customer needs. We are a European company located in the north of Spain.

Turboebike. - Inspiration comes with the sport

Written by the company

Professional mechanics certified by Orbea and Specialized.
We treat our clients with kindness, respect and offer personalized advice to each client's needs.

Fast shipping all over Europe. Payment with 3D Secure.

Fast and insured shipping with DHL, FedEx, UPS

Fast and insured shipping with DHL, FedEx, UPS
We treat our clients with kindness, respect and offer personalized advice to each client's needs.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

256 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered a 500Wh battery for my…

I ordered a 500Wh battery for my Specialized Levo without knowing IBKSports.
The product was available and the price was good.
IBK offer good communication and my shipment was problem free and in the time that the shop advised.
Overall I had a very good shopping experience.

20 August 2025
Rated 4 out of 5 stars

Good overall service. Would buy again

Delivery on time.
Good customer service.
Product arrived as expected.
The only suggestion would be improve the live status of the shipment in the platform. There is a big delay between the platform and the delivery dates.

5 June 2025
Rated 4 out of 5 stars

This is the first time using IBK for a…

This is the first time using IBK for a purchase. As I’m in the UK I’d usually source locally but the part I needed wasn’t available over here. The initial ordering and confirmation from IBK was quick and efficient so I’d definitely recommend and use again. Helpfully, they were the only bike retailer with the parts I required.

The only downside of my experience was the shipping - not sure if this was because of the uk postal address. FedEX were not great and I needed to follow up on the delivery several times including contacting their support line. What made it more frustrating was that I received emails on two separate occasions to say the delivery was due that day which clearly wasn’t the case as I could see on the tracking it wasn’t even in the uk. The package finally arrived much later than originally stated but this was the carriers responsibility not the retailers.

5 June 2025
Rated 5 out of 5 stars

Cycle Jersey

They had what I wanted,the correct size and colour at a great price.shipping was fast and efficient.
VERY PLEASED WITH THE SERVICE.
10/ 10

5 June 2025
Rated 5 out of 5 stars

I bought a bike and they sent it to Slovakia. TOP prices and service.

Hello. I would like to thank the company: IBKSPORT.COM. I bought a Cannondale Habit. The bike arrived in top condition, prepared and packaged. Delivery took a few days longer than stated but everything arrived in good condition. I want to thank the customer service for the quick support. They sent the bike to Slovakia. I recommend buying and supporting: IBKSPORT.COM....THANK YOU.

3 June 2025
Unprompted review

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