Warning: Product Designed to Fail & Warranty Isn't Honored—Avoid This Company!
As an early backer of this company, I am incredibly disappointed with both the product quality and their customer service.
I purchased the Starship Powerbank, which became defective well before the 18-month warranty period expired. While I reported the defect a couple of months late due to a very demanding personal schedule, the fact remains: the failure occurred within the warranty window.
Instead of honoring their commitment to product quality and supporting an early customer, the company's response was essentially to imply the product is designed for failure right as the warranty ends. This dishonest approach and lack of accountability are shocking. They are treating a loyal customer like a "businessman" trying to pull a fast one.
If you are considering their products, be warned:
Poor Quality: The product is defective and failed quickly.
Dishonest Warranty Policy: They seem unwilling to honor the warranty, even when the failure happened on their timeline, not yours.
Terrible Customer Service: Early support is met with contempt.
I see they are currently marketing new products. I will make sure my experience with their defective quality and lack of customer integrity is known across all platforms. Save your money and choose a company that stands behind its products.




