i4services.uk Reviews 67

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Wanted to say a massive thank you to Will Hall - I registered with i4 with a lot of questions and Will made it super easy to understand and went through it all with me, and made it feel like no ques... See more

Rated 5 out of 5 stars

I can’t give enough thanks to Cameron & Isobel over the last couple of months , they’ve made it as smooth as possible & have answered every question out there way. I’m new to the umbrella system so I... See more

Rated 5 out of 5 stars

Having worked alongside several other companies, we never felt like we really had a connection. Then we came across i4 and our experience turned from bad to good overnight! In particular Emma E... See more

Company replied

Rated 5 out of 5 stars

Very strong Umbrella company, who I have worked with for over 5 years. As an Agency we make it a priority that people are paid on time and i4 have never failed to deliver and have even gone above a... See more

Company replied

Company details

  1. Payroll Service
  2. Accountant
  3. Alternative Financial Service
  4. Non-Bank Financial Service

Written by the company

We are a payroll company catering for contractors, freelancers, locums and agency workers, providing a fully compliant and secure way of paying contractors for their temporary assignments. We partner with recruitment agencies and end clients alike to provide a highly efficient & friendly service. We process multiple pay runs every day of the week to ensure contractors are paid as quickly as possible and we have a wealth of expertise in paying contractors from the IT, healthcare, social-care, veterinary, hospitality, commercial and education sectors. Operating since 2005, i4 are one of the industry’s longest serving and experienced providers of payroll services to the freelancer market. You can have complete trust and faith in our service to you as we have partnered with over 39,000 contractors and 11,500 businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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Rated 5 out of 5 stars

Amazing umbrella company to deal with…

Amazing umbrella company to deal with on a day to day basis. Communication is always spot on and George Smith is always available for any queries I may have.
Couldn't recommend i4 more to anyone looking for an efficient and professional umbrella company!

5 January 2024
Unprompted review
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Reply from i4services.uk

Thank you for the great review Jonny!

Rated 5 out of 5 stars

Wonderful umbrella company

They have been wonderful really nice staff who are thrilled to be helpful and hospitable. They really helped me with all my queries and made employment with them a pleasant and smooth experience, they are great at communication via email. I would recommend them with flying colours.

27 November 2023
Unprompted review
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Reply from i4services.uk

Thank you for the kind feedback Catriona!

Rated 4 out of 5 stars

Overall good

The overall customer management is great, but the 'cut' on the salary is quite substantial...

15 November 2023
Unprompted review
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Reply from i4services.uk

Thank you for the positive feedback, unfortunately deductions are not something we can control.

Rated 5 out of 5 stars

Emma Elsam is a superhero !

As an agency we work with I4 on a daily basis and Emma Elsam has quickly become my go to person.

Nothing is ever to much trouble and Emma always gets a problem dealt with immediately no matter how busy she is. You can always count on her to help.

She is great with our candidates and super responsive to emails and calls.

Emma Elsam is a superstar !

17 October 2023
Unprompted review
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Reply from i4services.uk

Thank you for your great feedback

Rated 5 out of 5 stars

Amazing Service

I have worked closely with i4 since joining my current employer. They are always happy to help and support ourselves and our candidates. Emma is a fantastic account manager, and always goes the extra mile for us.

2 November 2023
Unprompted review
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Reply from i4services.uk

Thank you for the great feedback Rachael

Rated 5 out of 5 stars

Great Support

We've worked with Emma/I4 for a number of years. She always goes the extra mile to ensure our candidates are supported.

1 November 2023
Unprompted review
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Reply from i4services.uk

Thank you for the great feedback Jonny

Rated 5 out of 5 stars

By far the best umbrella partner...

By far the best umbrella partner I've worked with in over 15 years of recruitment! What's great about i4 Services is that they operate with transparency, integrity and passion - absolutely no grey areas! They value our business and appreciate every referral we share with them, whilst also investing time to provide us (the agency) with guidance and information we/our contractors need. Michael and Emma have been my primary contacts and are a pleasure to work with.

30 October 2023
Unprompted review
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Reply from i4services.uk

Thank you for the great feedback Martin

Rated 5 out of 5 stars

If I could give more than 5 ⭐️ then I…

If I could give more than 5 ⭐️ then I would! Emma is amazing, always on hand to help out whenever we need her! Such a beautiful soul inside and out!

1 November 2023
Unprompted review
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Reply from i4services.uk

Thank you for the great feedback Kallie

Rated 5 out of 5 stars

Very Helpful!

I recently joined i4services and was given a lot of great information and helped by Liam. He was able to answer all my questions and give me information when I was very confused!!! Thank you very much!

27 October 2023
Unprompted review
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Reply from i4services.uk

Thank you for the great feedback Maddie!

Rated 5 out of 5 stars

Always a 5 * service with i4!!

Always a 5 * service with i4!!
I have worked with i4 for approximately 6 years now and they are a dream to work with. They go above and beyond and make sure all clients and candidates are looked after. Big shout out to Elliot, George and Michael - Thank you for your help guys, you're a credit!

8 September 2023
Unprompted review
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Reply from i4services.uk

Thank you for the great feedback Kirby!

Rated 5 out of 5 stars

First time for me to join an umbrella…

First time for me to join an umbrella company, the service for now as been always on point, I always had the answers I needed to my many many question. Professional and always available to talk.

15 August 2023
Unprompted review
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Reply from i4services.uk

Thank you for the kind review Camilla, we hope you enjoy your time with i4, and we are always on hand for you.

Rated 5 out of 5 stars

Amazing umbrella company

Amazing umbrella company! Liam has been helping me throughout the process of becoming a locum for the first time, very friendly and professional. I totally recommend it!

4 July 2023
Unprompted review
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Reply from i4services.uk

Thank you for the great feedback - Liam is dedicated to making sure your time with us is as simple and smooth as possible.

Rated 1 out of 5 stars

Absolutely unacceptable the way you…

Absolutely unacceptable the way you misleading people

7 December 2022
Unprompted review
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Reply from i4services.uk

Hi Filomena, you are on a BR tax code, so you get no tax free allowance. We tried explaining this to you simply but you asked i4 not to make contact with you. We tried to educate you on how tax works when you have a second employer, but you ranted at us instead of taking the time to understand. We do not pocket that tax it goes towards funding crucial services in the UK, such as the NHS. Furthermore you were extremely hostile towards us when we asked you to provide your ‘share code’ as proof of your right to work in the UK due to the brexit rules. So on one hand your accusing us of flouting tax legislation and the other your criticising us for following employment legislation. You earned 72% net pay on a second job income, which is not a bad return. Good luck in your next venture.

Rated 5 out of 5 stars

Holiday Pay Query

Rang and was put through to Emma very quickly.
She was incredibly helpful, and made my Tuesday!

4 October 2022
Unprompted review
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Reply from i4services.uk

Thank you for the great feedback Fiona

Rated 5 out of 5 stars

Great service

Great service, any problems dealt with very quickly. Friendly amazing staff.

29 September 2022
Unprompted review
i4services.uk logo

Reply from i4services.uk

Thanks for the great feedback Amanda

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