Difficult to deal with and terms and conditions partly hidden purchased an item for £250 and ended up with fees totalling over £800. So be careful, I have not been treated with contempt like this befo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platfo... See more
Company replied
Too slow to register, failed to get on line to bid.
Company replied
Be careful everyone if you’re buying a… Be careful everyone if you’re buying a vehicle from this auction, make sure you read the times and conditions because they some hidden cost could add up to qui... See more
Company details
Information provided by various external sources
Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 203 725 5500
- customersupport@i-bidder.com
- i-bidder.com
2.4
Poor
622 reviews
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't use this site . Do your homework and check the validity of the auction house
Unfortunately I did like the sight until was scammed for alot of money . As others have stated you sight breeds low life ripping people off. All the good auctions are going to lose out because companies like assett auctions who are stealing people's money will drive people everyone away. I will be using the saleroom in future
30 August 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Beware
Beware, no vetting of advertisers on this site and take no responsibility for anything advertised. use at your own risk and belive me it is a risk!!!!!
9 September 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Scam
Do your self a favour. Don't ever bid on this website as it's rubbish and scams people. You'll get different item from what you won. Their customer service is rubbish. Will make you wait "48 hours" then tell you the manager is off and will be available monday. Save your self from stress. Please avoid tgis website at all cost.
6 September 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
WARNING FRAUDSTERS & UNTRUSTWORTHY
A very untrustworthy auction site, thieves and scammers use their auction sites with no repercussions.
I encountered serious issues with Auctioneers, I pay and receive nothing! the Auctioneer is FRAUD (supreme auctions) and it is protected by i-bidder, I contacted them by email, phone, and always they promise to email the Fraudster and they put you in square one!!!
no protection of any kind, you will waste money and time!!! simple they are PAIN, FRAUD, SCAM, etc...
I am not sure if we could take them to a court!
Don't buy from this auction platform promise you'll regret it.
Update!
(Just reach out to our Customer Support team at ~ and they will go above and beyond to assist you!)
* I contacted them a lot! they don't CARE, they didn't take any action! it was painful experience, time wasting!
20 August 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
great customer services
great customer services with a quickly response 100% recommended.
23 August 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for your review! We're absolutely thrilled that you're loving our platform! Our Customer Service team will be delighted to hear your feedback on your recent experience.
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
£400 hole in my bank account
On 19 August I authorised a £200 refundable payment to Charles Taylor Auctioneers so that I could bid in their auction on 22–23 August. I bought nothing.
Two payments of £200 were taken, one to Charles Taylor, one to i-bidder. They deny taking the second payment, they claim to have refunded the first one.
But I have not had either payment refunded, so there is a gaping £400 hole in my bank account.
Charles Taylor refunded £200 on 22 August. i-bidder say they only took a 10p test payment. I've asked Monzo many times to look into this but have yet to have any satisfaction.
19 August 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
One of our Customer Service representatives is in touch with you for a full resolution. We hope that we can provide you with the outcome you are looking for and can better meet your expectations moving forward.
Sending you our best wishes,
The i-bidder.com team
The all team working in this auction…
The all team working in this auction are top bussiness
guys and they well undestanding customers and look after them .
21 August 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for your review! We're absolutely thrilled that you're loving our platform!
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
Customer service was quick to respond…
Customer service was quick to respond to my query and a satisfactory outcome was achieved.
19 August 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for your review! We're absolutely thrilled that you're loving our platform! Our Customer Service team will be delighted to hear your feedback on your recent experience.
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
Avoid i-bidder – Lack of Accountability and Poor Seller Practices
I strongly advise against using i-bidder if you value your money and time. My experience with this platform has been nothing short of disastrous, resulting in a loss of over £6,000 due to the unethical practices of sellers like Supreme Auctions and Asset Auctions.
Issues with Sellers:
Asset Auctions: I encountered serious issues with Asset Auctions, where items I bid on and paid for were either missing or incorrectly delivered. Despite numerous attempts to resolve the issues directly with the seller, they were unresponsive and uncooperative, leaving me out of pocket with no recourse.
Supreme Auctions: This seller has been even worse. I paid for several lots, including high-value items like a Jacuzzi, which were either not delivered or substituted with cheaper alternatives. Despite numerous attempts to resolve these issues, including legal action, Supreme Auctions has refused to fulfil their obligations or refund my money. Instead, they have tried to manipulate the situation by demanding further payments before releasing goods they are already obligated to deliver.
Lack of Responsibility from i-bidder:
i-bidder, as the platform facilitating these transactions, has taken no responsibility for the behaviour of these sellers. Their support team has been unhelpful, simply directing me back to the sellers who continue to act in bad faith. i-bidder's failure to enforce ethical standards or provide adequate buyer protection has allowed these rogue sellers to operate unchecked, leaving buyers like myself vulnerable to significant financial losses.
Final Verdict:
If you are considering using i-bidder, I urge you to think again. The platform does not vet its sellers properly, leaving buyers at the mercy of unethical businesses. The lack of support from i-bidder when things go wrong means that you could end up losing thousands, just as I have.
For anyone considering using this platform, beware – the risks far outweigh any potential savings. It's not worth the gamble.
1 August 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Unexplained suspension after 4 years
For some reason after using the site for 4 years , they decided to suspend our account , No email , No phone number that can be contacted , the usual useless live chat that did absolutely nothing . We spent £8700 on the site on thursday , paid the bill then got suspended on friday . Probably spent over £50,000 on there in the last 4 years and they wont even answer the telephone . Useless customer service even when you spend a lot of money with them. Avoid them like the plague .
31 July 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
This review is SOOO VERY ACCURATE.....
This review is SOOO VERY ACCURATE.....
A very untrustworthy auction site
A very untrustworthy auction site, thieves and scammers use their auction sites with no reprecussions, the terms and conditions mean nothing.
Don't buy from this auction platform you'll regret it like I did
Date of experience: 19 July 2024
DO YOURSELVES A FAVOUR AND STEER CLEAR AT ALL COSTS. SERVICE IS ALIEN TO THEM, THEIR T&CS MEAN ZERO AND THEY ARE POORLY TRAINED AND LIE WHEN THINGS GO WRONG. USE THEN AT YOUR PERIL
22 July 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Warning
Hi bought a jet washer through this on receiving item no box tatty missing item nothing like picture on site (supreme) and power cable had been sliced through so cannot use?? Customer services from both companies was pathetic. Beware how you go daylight robbery!!!!!
18 June 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
A very untrustworthy auction site
A very untrustworthy auction site, thieves and scammers use their auction sites with no reprecussions, the terms and conditions mean nothing.
Don't buy from this auction platform you'll regret it like I did
19 July 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Be Careful If You Are Purchasing From Time2Bid
I bought many items from the auction held by Time2Bid on I-bidder on 07/05/2024. My order of 29 pieces did not arrive. Neither I-bidder nor Time2bid are returning my emails. I will apply to consumer rights. If you are going to make a purchase, I recommend you to pay attention to this company.
7 May 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Clever system to register with a number of auctioneers
Very easy to register and then to re-register for different auctions
29 June 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for your review! We're absolutely thrilled that you're loving our platform!
We hope you keep exploring and enjoying everything i-bidder.com has to offer.
Best Wishes,
The i-bidder Team
The auction houses that run on ibidder…
The auction houses that run on ibidder are shonky. They hide behind ibidders terms and conditions to treat the customers (YOU) poorly. Not a fan at all.
Their terms and conditions say that they are an online auction bidding service and they are not a party to the contract of sale or purchase.
Then a few paragraphs later it says under 'Our Agreement ' it constitutes as a legally binding contract between us and the auction houses and they retain an internal record of what we have agreed to.
Supreme Auctions haven't even bothered to publish any Terms and Conditions on their website. They reference ibidders Terms of Use and yet ibidders terms and conditions says "we are not a party to the contract for sale and purchase entered into between you, the bidder, and the auctioneer and/or their principal".
If you have time on your hands, people should complain to The Consumer Rights Act Citizens Advice.
27 June 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
I buy a cordless stick vacuum from…
I buy a cordless stick vacuum from bedford , and i received another product than the one in the picture, she is make a picture with new product but if you buy , she put another damaged , hard used with electrical cable inside, and on the box i see sticker with Electrical safety test, if your check this one you are see that product has exposed wires and may give you an electric shock, i write to i-bidder, she is say he took abou this and give me an response, and nothing, no more go to contact, big scammers
15 June 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
Experience with i-bidder.com, Buyer be aWare
Based on my experience with ibidder.com, it's clear that this company falls short in customer satisfaction. The lack of accurate product descriptions and no comeback for faulty products is concerning, and potential buyers must exercise caution and be fully aware of this before making any purchases. Additionally, examining the product physically and being satisfied before committing to a purchase would be the best course of action. The auction nature of the business can also lead to hasty decisions that may not be in the buyer's best interest. Overall, it's important to be careful and do your due diligence when dealing with ibidder.com. The platform may be selling faulty items that have been returned to retailers, which could be another reason to exercise caution before committing to a purchase on auction on this website.
9 June 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
bought me first car on there and have…
bought me first car on there and have very bad experience,dont thrust what you see on foto,read carefully description!!! I win Land Rover Discovery4 is cost me £7500 me car come without front headlights and front grille,on foto car lux like new but that it vas described that me fold i been not accurate!!! But car came with more problems!!! With not be described,car engine is dead,to change it need around 7k passenger window smashed,and this site cant protect ,becous they only biding platform. Thank you for scrap!!!
4 June 2024
Unprompted review
Reply from i-bidder.com
Thank you so much for taking the time to share your thoughts about i-bidder.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.
Sending you our best wishes,
The i-bidder.com team
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