Hyroxshop Reviews 32

I got a promotion code, after ordering a wrong Item I cancelled the order, fun fortunately the code is not valid any more and customer service doesn't want to issue a new one. I lost 75.-£. Don't recommend this shop. After 8 Day's the issue could be resolved, thank you.

This pains me to write a 1 star review as I have never done this before but I am so disappointed. Wish I has read reviews before ordering.
Been waiting a month for a sweatshirt but money taken straight away. Really want it for my upcoming Hyrox event. Even thinking I will not do any more events.

Don't order from them! I have placed 3 orders and large orders with a considerable amount of money on the line. They have horrible customer service, don't have any insight into their inventory and will hold items for weeks. They also "dispatch" some items but not others and never deliver packages to the carriers. Very frustrating and they don't even have higher up management to talk to.

Would give zero if I could. Ordered shorts, emails for three weeks saying we are saying your order still has not been dispatched.
I messaged customer service asking why, all I got was it will be dispatched asap sorry. No reason. I’ve now cancelled.
Shocking service

Ordered some shoes for my next hyrox race. About 10 mns later, I am told by my coach that I should order an additional size as feets tend to get bigger during a race. So I try to cancel my order. Doesn't work. I ask someone from the chat, they say it's already too late (really??? 10 minutes?). The package is still in the warehouse! They say I need to wait for the package to arrive and then send it back to get refunded. What a surprise when I try to send it back , they want to charge me 10 euros... Complete rip off.

Ordered some shoes on the 5th June, next day 6th June the order showed up as cancelled on the tracking. I have emailed the shop 3 times but no responses, total silence and I still have not received a refund for the cancelled order.

I ordered a pair of HYROX shoes, expecting a high-performance product. However, during my very first training session, the shoe completely broke after a minor impact — extremely disappointing for something advertised for intense training.

Worse still, after returning the rest of my order and emailing their customer service multiple times (first on February 26 and again on March 20), I have received no response at all. No acknowledgment, no refund, nothing.

This level of product quality and customer care is absolutely unacceptable. If a company can't even respond to basic refund requests after selling defective products, it says a lot about their standards.

I strongly advise anyone to think twice before ordering here. Very disappointing experience.

Jim Ebbelaar

This is beyond ridiculous. First, you sent me the wrong shoes—completely wrong size, wrong model, and to top it off, two right-foot shoes in the same box. How does that even happen? You identified the mistake quickly, which gave me hope that you could at least fix your mess. But then? Absolute silence for two weeks. No updates, no tracking, nothing.
Now, today, I receive another package—one I wasn't even informed about—and guess what? You somehow managed to screw it up AGAIN. Not only is the information on the box incorrect, but you literally repeated the same mistake. Do you even bother checking anything before shipping?

No update or anything from the shop.

I ordered a pair of shoes in two different sizes. When I found out they had a carbon plate, I sent them back immediately. However, I now received an email that the shoes have been used and they can’t accept them back??? I never used or walked on the shoes, it’s ridiculous!

Good quality product.

I ordered shoes in size 40.5, but they arrived in size 40. I sent them back, placed a new order, always in size 40.5, and the shoes arrived again in size 40. After two days they are not responding to emails to understand the problem.

Bought shoes and they sent me the wrong size. Refused to refund me and ignored my emails to customer services.

Do not waste your money by shopping here.

Terrible Customer Service - Complete Order Failure! 🤬
Unacceptable Shopping Experience
I am extremely disappointed with this store’s unprofessional and negligent approach to customer service. Here’s a detailed breakdown of my horrific experience:
Timeline of Incompetence
• Placed order on January 11th
• Zero communication or shipping updates
• Multiple emails sent with NO resolution
• Customer service responds DAYS later
• STILL no tracking number provided
Key Issues
• Massive communication delays (3+ days between responses)
• Total lack of accountability
• Complete disregard for customer satisfaction
• Broken promise of order processing
Recommendation
🚫 AVOID THIS STORE AT ALL COSTS!
Their customer service is an absolute disaster. Save yourself time, money, and stress by shopping elsewhere. I’ve wasted weeks trying to get a simple shoe order, and they’ve demonstrated ZERO commitment to resolving the issue.
Rating: ⭐ (1/5 stars)
Would NOT recommend to anyone seeking reliable online shopping!

I got a voucher for the shop since I helped at Hyrox Berlin (had to pay shipping myself though). They sent me the wrong item and I've sent them several emails but never got a reply. Super disappointing, never again.

We are three people who have helped as judging at Hyrox Copenhagen.
We were there for a total of about 30 hours but never got payment as we were promised.
I have written several emails, but receive no response!!!
Embarrassing company that makes people work for free!