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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Many people complained about severe technical problems like constant lag, sudden disconnections, and frustrating matchmaking systems that frequently pair inexperienced beginners against extremely advanced players. Furthermore, consumers expressed deep frustration regarding unhelpful moderation teams, unfair account bans, and completely unresponsive support services that failed to resolve appeals. Some reviewers were happy with the vast selection of fun minigames available and reported experiencing a smooth connection without any noticeable lag. A few other people also felt that the platform remains an awesome destination offering brilliant gameplay options and plenty of daily entertainment.

What people talk about most

User experience

Clients share negative opinions on user experience, noting that severe server lag and frequent freezing... See more

Staff

Reviewers mention negative feedback about staff, noting that moderators fail to detect cheaters and ignore... See more

Product

Reviewers highlight mixed satisfaction with the product, as some consumers consider it a great server with... See more

Service

Users describe ambiguous interactions with service, as some reviewers praise the platform as a great server... See more

Application

People report negative experiences with application, noting that the game frequently freezes, fails to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Bedwars used to be one of my favorite game modes, but things have changed a lot. The biggest issue isn’t even the gameplay itself — it’s the community. In just two days of returning for nos... See more

Rated 2 out of 5 stars

When i tried to report a player that says "kill u" after i break his winstreak after 2-3 then hello why doesnt it work i tried to report him in every chat variant like guild chat direct chat and the... See more

Rated 2 out of 5 stars

ayo wtf, im literally playing hypixel with 280 ms and a guy who's living in US & UK register 10-12 combo and playing kinda absolute sweat either considered as sweat / s-tier player .. and we can't ev... See more

Rated 1 out of 5 stars

These racist boot licking F***ng chucks are a joke!!! Wont ban n**i skins, people saying g*s the j**s, players laughing at the kids being slaughtered in the war in Iran because these losers are mvp++... See more


Company details

  1. Gaming service Provider
  2. also in
  3. Video Game Store

Information provided by various external sources

Play award winning minecraft games and mini-games with your friends for free. Only on the Hypixel minecraft server!


Contact info

  • Chemin de l'Émeraude 76, J8N 5A7, Val-des-Monts, Canada

  • hypixel.net

1.9

Poor

TrustScore 2 out of 5

509 reviews

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1-star

No history of asking for reviews

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1.9

All reviews

(509)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

False Ban After Not Playing for Years

Didn’t play for years and when I made the mistake of trying to get on I was banned? Didn’t even know what I was banned for, so I sent in an appeal which was denied without any explanation. Garbage server with garbage staff. I don’t even speak to people or do anything against rules so it was shocking to be permanently banned. Worthless staff who ban innocent people and allows actual bad people to play scot-free.

7 September 2022
Unprompted review
Rated 1 out of 5 stars

Hypixel is to laggy

Hypixel is to laggy. Just the other day I was on a 13 win streak on the bridge and i was going to get another win but i lagged back and the other dude won

23 August 2022
Unprompted review
Rated 1 out of 5 stars

nervous train wreck run by a bunch of young teens

50,000 people on at one time

They literally make up fake reasons to ban you. For example, claiming your account was hacked. Uh, no it wasn't? I have two factor authentication an there has been zero successful logins. Leave the account security to Microsoft. Not your made up random number generator.

22 July 2022
Unprompted review
Rated 1 out of 5 stars

Banned and Threatened

the security is unfair and unjust I got permanently banned for having a security breach on my minecraft account, I've never had anything of the sort and I've even played on the server, my first time logging in and I'm banned, I appealed and now I cant do anything for 14 days, then I get threats saying they will ban me without notice for anything which is unfair because like I stated, I didnt even log onto the server

28 June 2022
Unprompted review
Rated 4 out of 5 stars

fun server would recommend :)

It is very fun and pleasant i would just wish that they could remove the cata requirement bug fix or lower the cata requirement for the frozen blaze armor in skyblock to cata 15 i would really apprieciate that so i will not have to use shadow assassin

26 June 2022
Unprompted review
Rated 2 out of 5 stars

I play skyblock A LOT

I play skyblock A LOT. its really fun and all, but i wish getting spider boots was way esier. ive tryed fr many months now, i have not ben able to get the boots. for a while i even quited for at least 1 month becuase i was getting so mad that i could not get those boots. please, make it possiple.

13 June 2022
Unprompted review
Rated 1 out of 5 stars

The server is crap

The server is complete garbage. The only way to win is if you have a $2000+ pc because most pvp is based on knockback instead of actual skill in tracking players. Plus the pvp is made for users that are from 1.8.9 and lower with no consideration for 1.9+ players that cant block with a sword but can only block with a shield that Hypixel probably intentionally gave a cooldown for even though there is no cooldown for blocking with a sword. Another thing about Hypixel is that they try to make everything balanced but in some game modes (that are very popular) you can pay to get more items such a kits and special items. MOST of these can be obtained through grinding for hours but Hypixel saw a way to make money of of it and decided to be a asshat to everyone else who plays Hypixel as intended. This server has crap moderation, crap watchdog, and a even crappier owner.. Seriously, the only reason Hypixel has so many players is because of youtubers who are already well off and can pay for the expensive computers which makes Hypixel look like it's actually fun to play. It isn't.

4 June 2022
Unprompted review
Rated 1 out of 5 stars

Inept Developer team who's design philosophies are ruining them

Let me preface this with the acknowledgement that developing and creating something isn't just a jigsaw puzzle where you can make any piece fit and work 100% of the time. I understand no game/server is desirably perfect and you take both the good and the bad. With that being said, I'm going to be blatantly honest here and give a review that shares insight about how I feel as a player who has seen the entire development cycle for one of their gamemodes on offer (Skyblock).

Skyblock and all their other related products have a core issue in that the development team for those games refuse to take feedback from the playerbase as a whole and as a result destroyed their games beyond repair. Skyblock has 3 ways of reahing out to the development team in order to give them proper feedback on the game itself and 2 of them are ways the general playerbase can get their opinions heard with actually interacting with Hypixel staff. One way is through their forums in which they don't really check much less give their insights on. Another way is through their Hypixel Council in which several members are elected by staff to be able to give feedback in a place to the developers. And the last is through their alpha network which is a test build for their games and allows us to test and play with stuff before it releases live.

These wouldn't be bad avenues if they weren't corrupted and useless. The HPC (Hypixel Council) elects players that suck up to the development team for their own needs. To elaborate, often when an issue will arrive that affects the games economy or items the HPC gets knowledge of it before the rest of the playerbase and abuses it and reports it as a bug when they are finished with abusing it, leading to them and a few others only being able to abuse it. This corrupt nature has lead the game's economy to explode horribly, items have inflated to ridiculous extents to where the average player has sunk billions of coins into the game. The second avenue the forums is a place where everyone can voice their opinions, however the developers as you know only consider people such as popular influencers or really high rated posts for discussion and even then its usually a comment explaining their actions limitedly and them never responding. The third the alpha network is meant to be a test realm for players to break and try out the new update and give feedback, however they really don't consider any feedback even if it is extremely dentrimental to the health of the game.

This is just to explain that even if we had an opinion about the health of the game we couldn't exactly voice it to the developers because of their inability to focus on making their games healthy and moreso focused on getting the newest shiny update out the window. This has expanded to the point where the game/server is heavily reliant on popular influencers to sustain their servers health, and in doing so let them do what they want even if it breaks the game.

The communities they have fostered have turned toxic and unbelievably unhealthy for any game. Many players have been hacked for the fact that their accounts have value and the developers haven't developed a system to prevent or discourage such things. If you reach out to support for any relative help in this manner you are put under blame for something that is being encouraged by their inaction in regards to doing something about it. This bleeds over to handling any cheating, bugs, or anything in which you have no control over. You can quite literally be banned for walking forward (there's video proof of that) and have no way to get your account back.

The developers need to stop being lazy for once and focus on making their games a space for every style of gameplay to succeed and reduce the amount of hacking that occurs on their platform. Players have managed to sneak hacks into mods that people use for QoL that allow them to remotely access and steal their stuff and sell it. Players who have high value accounts will be targeted and hacked for no reason besides they have good stuff and no amount of 2 factor authentication can save you. This is coming from someone who had 3 forms of 2fa on hand and had been hacked.

Don't let anyone deceive you and try to sell you that hypixel.net is a good place for players to play and enjoy their games because it really isnt. The environment is on the surface friendly but toxic and competitive far beyond any normal level of reason and I have 2 years of experience of this game to back up what I say. Simon, If you do see this please get your act together and fix this mess of a server before all you have are the people who play for sunk cost fallacy (which a lot are).

2 June 2022
Unprompted review
Rated 1 out of 5 stars

Bad Company and unreasonable.

Just bad.

This is not a friend circle made server anymore, it's a business, so act like it. (Especially with the amount of members they have now)

I would expect good (at least effective) customer support, a good organisation structure and how any successful company stays alive: Optimization.

Which they don't have. I registered for the first time to their website yesterday, "tried" to log in to the server and to my surprise.. I couldn't enter = Ban 281 days.

I didn't want to let that stand. I never play the game anyways, only with friends in sandbox mode every now and then, but with this, I simply don't like being falsely accused.

So I wanted to contact their support. Couldn't. Oh, I can write an appeal. ONLY when you're registered (Keep this in mind till the end!) . So I registered and then wrote the appeal.

I explained why I can't have used cheat softwares, of which I was accused of, told them to look at my time of registration and that the ban is therefor unreasonable or a mistake because I never entered their server.

I got an AUTOMATIC denial judging by the CopyPaste or Bot reply I got, which is.. suspicious in a legal sense to me.

Anyway. I was very angry, that it hasn't even been looked at and just denied. I don't care how small the team, how many emails and tickets you get, that is plain disrespectful.

(They are a business now. That shouldn't happen. If it takes longer because you haven't recruited enough staff, alright. Depending on how much I already payed you, I'll have the patience: If I were a shareholder, I would want things like service and numbers in customers etc. to get better for instance. Or I'd just step out. Depending on that share holders influence and/or money they invested, it can hurt you. But an automatic reply and one that "decides" it's denied.. Absolute no go. )

When dealing with money, you're a business, and as a business, you should optimize your Organizational structures as you grow. There is NO EXCUSE for handling otherwise as in not changing; adapting.

So, I was fed up and frustrated. Actually more at how inefficient this "company"/"server" is.. it causes me a headache.

(Even at Ubisoft.. even Steam Support, Amazon, all of them.. They may take time to read your complaints or questions, but they actually do and I get replied by an employee who writes me individually!)

There is really no excuse. Fans (who mostly but not all, aren't even adults) may defend you, or anyone who isn't banned, but your business practices are backwards and you should be called out on them.

So at last.

THEY DON'T EVEN GIVE YOU THE OPTION TO DELETE YOUR ACCOUNT!

Remember the registration part above?
I made no payments, BUT(!) (even if I did) I did not register with entering my Real name and address.

I had to write support, said no and directed me a ticket on their website, there someone directed me to a different ticket and finally able to write the "Request" it say it could take up to 30 days..

But the really bad part.. It asks you for full Address and full name. Even says it may need a picture from you.

I never registered with this information in the first place. That's awfully close to extortion.

Metaphorically Inviting someone to your house, and only letting them out if they give you all their clothes.

Doesn't sound legal does it?

Should my "Request" of deletion be denied, then Hyperpixel, I will take legal action against you so now you know.

If you are further interested:
______________________________________________
" We require the information that we do for data request to be fulfilled due to legal reasons surrounding our safety and security as a company. We have to validate who is making a data request in order to fulfill any request that is submitted to us regarding a user's data.

This information does not leave the data request conversation, and it is completely safe and secure. As long as you are making the data request for account(s) that belong only to you, then you have nothing to be worried about.

However, if you do not wish to provide the requested information, then that is fine too. We will simply discard the data request, and if you change your mind, you can submit another one 30 days from the day that you submitted your last one. You can let us know how you would like to proceed in each data request after the required information is requested."

This cannot cover legal grounds. It interdicts itself in exchange.

You register without having to give a photo of yourself, your address and full name. You can't hold me "captive" and ask for all my data afterwards to let me leave. Really? lol
__________
It's about principles and if my account does not get deleted this will become a legal case.
--------
This is a Minecraft server acting like they are a government facility. At least I feel as frustrated as if it were a government facility.

6 May 2022
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service, takes ages to get information about lost items, if you lost item due to bug or any case really, its your fault (even tho its not) and you will not get it back. Customer Support doesnt help at all either

1 May 2022
Unprompted review
Rated 1 out of 5 stars

ITS SO DOG CRAP IT LAGS EVERY SINGLE…

ITS SO DOG CRAP IT LAGS EVERY SINGLE SECOND AND CHEATERS DONT EVEN GET BANNED AFTER HOURS WATCHDOG IS SO CRAP I THINK HYPIXEL WOULD BE BETTER IF THEY ADD MORE PROXY LIKE ASIA SO IT WONT LAG THAT MUCH

10 April 2022
Unprompted review
Rated 1 out of 5 stars

Extremely bad service and rude community

Server and website, both extremely slow due to the high ping, they don't take the suggestions and the community on Hypixel who use the forums provide misleading and hatred answers. Do not use the forums and if you are using it use it at your own cost and do not be surprised by the people there and their behavior.

29 January 2022
Unprompted review
Rated 4 out of 5 stars

Hypixel isn't as bad as some think

So everyone is saying that Hypixel is pay to win, that it is laggy, and that the staff team is absolute s***. Think about this. It's the #1 Minecraft Server in the world. This means that they are managing thousands of servers within their servers. How do you expect about 100 people to admin all of that? Also, Hypixel isn't pay to win. I saw a review on here saying that Skywars sucks because you "can't get kits, and the only way to get kits is to win". That isn't true you get kits by kills and wins. YOU DON'T HAVE TO PAY A SINGLE DOLLAR FOR ANYTHING IN THE GAME, UNLESS YOU WANT PERKS THAT WILL BARELY HELP YOU AND ARE MOSTLY FOR MAKING THINGS LIKE GETTING AROUND LOBBIES EASIER. HOW IS IT PAY TO WIN IF YOU GET COINS FOR FREE FROM BEING EVEN DECENT AT THE GAME?! Money isn't involved in being able to be on Hypixel. It's skill. People say that it's been very laggy lately. It has. In fact, its been more laggy with only 50,000 players (as of this review) Than with 175,000 players in 2020. You do realize that this is because you have to migrate your account, which the server has to authenticate, which makes it laggy-er than ususal. I do think that they could spend money on making it less laggy, but you have to check all their payments and things they have to do. 1. They have to pay their server port, their anticheat, their wifi, their website, their staff, their proxy, their DDOS protection, and many other things. They also have to make sure that they are earning a little more than that, otherwise they will be non-profit and Hypixel himself would have no job. Of course their staff isn't great because they have to do basically everything for the server. I am enraged that people think that Hypixel isn't a good server, but its made so many milestones and at one point, held 2/3 of the entire Minecraft playerbase. If you can't handle losing and don't have to patience to get good at the game, then you should just quit 1.8 pvp altogether. I get it if you do not like some lag or their staff, or how you are bad at the game so you decide to got onto Trustpilot and write a review dissing Hypixel because you can't pvp well, but seriously, if you are going to do that then just leave. Thanks

23 January 2022
Unprompted review
Rated 2 out of 5 stars

A server filled with bs

A server filled with bs. I have been playing Minecraft since 2013 and have never played on a more laggy server then hypixel. You would think with all the money Hypixel has rolling in they would be able to afford the best of the best in terms of servers but no. Its a big problem in the duels mode of hypixel specifically, hackers, lag, and overall bs. Some modes within duels itself are affected so much by lag that it makes the modes almost unplayable at times, the gamemode sumo has some of the most problems on the entire server. Almost 50% of the people who play sumo cheat and bot for their titles and spots on the leaderboard and thats not even the worst problem , lag affects sumo so much to where people cant move and games crash. I have spent too much money on this server for it to be as sucky as it is.

17 January 2022
Unprompted review

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