I have tried a half dozen times to contact the Hypersoft company via emails and live chats on your site to lodge a complaint. I have never received a reply to my emails and the live chat was entirely... See more
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LOVE the Hypersoft sneakers! They are everything that is advertised. Finally a good supportive shoe that does not hurt my toes or slip in the heels, and no annoying laces. Perfect! Now l do not want... See more
Company replied
Great customer service. Ordered a pair of sneakers online, received with 2 weeks, unfortunately they were a bit tight. I contacted the company to ask how ai can return these in exchange for a larger s... See more
Company replied
Excellent shoes and service normal shoe size 5and half ordered size 5 a little to small toes right at end of shoe. Resent me size 6 replacement no charge love them never of my feet like walking on ai... See more
Company details
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Contact info
Austria
- hypersoftsneakers.com
4.0
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Order Hasn't Shipped for TWO MONTHS
I have tried a half dozen times to contact the Hypersoft company via emails and live chats on your site to lodge a complaint. I have never received a reply to my emails and the live chat was entirely unsuccessful (generated by AI, I suspect, rather than a person who might actually be able to help). My order (#1225) was placed and confirmed on AUGUST 3; it is now OCTOBER 18 and the shoes still have not been shipped. I have lots of documentation of this, which I would be happy to share if I could actually get some help from the company.
3 August 2024
Unprompted review
They’re very comfortable and well…
They’re very comfortable and well heeled. I’m 5’4” so I always want a decent heel. It’s all day comfort that I can also wear with skirts and dresses. I have bunions but it stretches to accommodate my bunions. Love their shoes. I wish they carry warm tone colors maybe someday.
15 August 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Elizabeth,
Thank you for sharing your experience with us!
We are very happy to hear that you are enjoying your Hypersoft Sneakers. We put a lot of effort and creative energy into finding the perfect material that will provide the necessary support and comfort to make every step easy. Our goal is to provide the pleasure of wearing it during the whole day of motion.
Your satisfaction is telling us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Lara
Tennis shoes are nice but Use super soft
Tennis shoes are nice. The company is not. No response to multiple outreaches following receipt of wrong size shoe for the hyper soft HyperSoft
Not sure what else you would need.. this is the order confirmation
ORDER #1213
Thank you for your purchase!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
HYPERSOFT ALL DAY 2024 × 1
Black / 8
$69.00
CASUAL SNEAKERS × 1
Gray / 10
$49.99
Subtotal
15 July 2024
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Robyn,
Thank you for sharing your experience with us.
We are very sorry that you had a less-than-ideal experience with us. We try to respond to our customers as soon as possible because their satisfaction is our priority.
I just need to kindly confirm that we have asked for the necessary details regarding your order through the Trustpilot request form so that we can resolve your case as soon as possible. Unfortunately, the details you provided, don't appear to match any existing order in our system. We are sorry for this inconvenience.
Until we have your information such as the full name of the person who placed an order, order ID, or email address from which the order was made, we are unable to locate your order and provide you with the necessary assistance.
Please contact me with these required details at lara@hypersoftsneakers.com and I will be happy to help.
All the best,
Lara
Hypersoft Sneakers just look cute & that's it period!
Hypersoft Sneakers just look cute to wear, the sole quality is trash. Better not wash the sneakers because they will fall apart. I bought 3 pairs in 2022, and another to replace the white 2023. Months later they fell apart also. All trashed!
13 September 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Ruth,
Thank you so much for taking a few moments to share your experience with us!
I'm sorry to hear that the Hypersoft Sneakers you received did not meet your expectations.
In the production, we used only the best materials that at the same time provide stability during walking and standing but at the same time necessary flexibility which is important in the long term to give a sense of comfort. I am sorry to hear that you didn't find them satisfying in that aspect.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write to me at lara@hypersoftsneakers.com, and I will respond immidiately in order to help you.
Thank you for your understanding!
All the best,
Lara
DO NOT BUY HyperSOFT's HORRIBLE SHOE!
HyperSOFT should be sued by Hyper, which is the original, outstanding product HyperSOFT is trying to rip off! HyperSOFT is just a cheap Chinese knockoff that shouldn't even be allowed to be traded in America.
I was totally misled by an online Google ad that stated the shoes were good for plantar fasciitis, for which genuine Hyper shoes are in fact an excellent resource, so I bought a pair of HyperSOFT shoes, thinking they were similar, but lower priced. In actuality, these HyperSOFT shoes were grossly overpriced, costing me a whopping $48.99 for some cheap, unusable plastic junk that wasn't even worth a dollar! When they arrived, I was shocked at the disgustingly low quality of these shoes! The plastic soles were so slippery and inflexible that I couldn't even walk in them -- they were actually dangerous to try to walk in -- they were hard as rocks, which made my plantar faciitis hurt even more, and there were no air cushioned heels like genuine Hyper shoes have -- only emblems glued to where the air window would be on real Hypers, to fool you into thinking from the photo in the online ad that they had this same high quality feature. HyperSOFTS definitely do not! They've only got these cheap little emblems glued to where the air heels should be. HyperSOFT heels are actually a solid piece of extremely cheap molded plastic.
In addition to the deceptive Google ad, HyperSOFT is guilty of additional deceptive advertising. I checked out their website prior to placing my order which stated: "Money back 100% guarantee. If you don't like it, we'll refund 100% of your money." Having viewed this on their home web page, I felt safe placing my order because I thought I could just return the shoes for a refund if they weren't as expected.
However, when I did scour their website for return information after discovering how awful these shoes are, I was horrified to see when I clicked on "Returns": "REFUND POLICY - Exchanges - Our exchange policy lasts 5 days after you receive your shoes. - We offer exchanges only if we have sent you the incorrect size or damaged items shipped. - No returns/refunds, only exchanges."
These practices are clearly illegal! I will be reporting HyperSOFT to the Attorney General of the State of California in the hopes that they do something about these deceptive business practices. Meanwhile, BUYER BEWARE! THIS IS A WHOLLY UNETHICAL COMPANY and they must be stopped from runining the American online retail environment, which is reasonably honest and trustworthy. Please do not patronize HyperSOFT in the interests of discouraging crooks like this from even attempting to engage in business in our country.
5 March 2024
Unprompted review
Great walking shoes!
While it took forever for the hypersoft sneakers to arrive, they were worth the wait. They are the most comfortable walking shoes I've ever worn. They are very light weight and have a great arch support. I am ordering another pair.
25 October 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Mary,
Thank you for your feedback!
I am glad our Hypersoft sneakers met your expectations with their comfort, lightweight, and arch support! Our product development team worked hard to create this product and I am sure they will be proud to learn about your appreciation.
Furthermore, I understand the package took a long time to arrive. I am sorry to hear that. Please accept my apologies! Indeed, due to the high and constant demand for our product, we have been experiencing a few issues with shipping. Fortunately, we already worked on it and we expect to see improvements soon.
Until next time!
Best,
Lara
Really comfy
9 July 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Dianne,
Thank you for taking a few moments to share your feedback here!
We are thrilled to hear that you found our Hypersoft Sneakers to be really comfy!
It was our goal to develop a sneaker that both pampers and protects the feet, so we made it with an Orthotic Arch Support System to keep the feet comfortable all day. Your appreciation is all we need to hear to let us know that we have succeeded in this.
Thank you for shopping with us! We hope to see you back at our store soon.
Best,
Lara
Very easy website to order from with…
Very easy website to order from with great communication throughout the process and the follow up emails. Service was great and received my sneakers very quickly. Put them on and have been wearing them all day, they are so comfortable and just the right fit and really well made so thank you for the great sneakers and your site I sure will recommend you.
6 July 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Barbara,
Thank you for taking a few moments to leave your feedback here!
We are so glad to hear that your Hypersoft Sneakers are just the right fit for you and that you found them comfortable to wear all day. We are also pleased to know that you were satisfied with your overall experience with our company - from the ordering process, to the communication while waiting for your order to arrive, and the shipping time.
Customer satisfaction is our top priority, so we do all we can to ensure that our customers have a pleasant experience with us. We also worked hard in developing our product and making sure they’re soft and comfortable on the feet for all day wear. Your appreciation lets us know that our efforts are worth it.
Thank you for recommending us! We look forward to seeing you back at our store soon.
Best,
Lara
Hypersoft Sneakers - Heal hurting heels
I can attest to the fact that Hypersoft Sneakers sorted and cured plantar fasciitis. A replacement was made at no extra cost for bigger size shoes. I will always get one size larger as the soft weave mesh tightens the fit.
27 June 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Yemisi,
Thank you for taking a few minutes to leave your review here!
We are thrilled to hear that our Hypersoft Sneakers were able to provide relief to your feet despite your foot condition, and that you were satisfied with the assistance you received regarding the size issue.
We do all we can to ensure that our customers are satisfied with every purchase. That's why we ensure that our customers receive timely and satisfactory solutions to their concerns.
As for our product, indeed, the upper is made with a flexible weave and soft polyester knit, so it will flex gently and softly with your feet. It's also made with memory foam sole and Orthotic Arch Support System especially for women's feet, which makes it good for foot conditions such as yours.
Thank you for choosing to shop with us! We hope to do business with you again soon.
Best,
Lara
Sneakers
I love my sneakers but you sent me the wrong size. I ordered 37, you had 37.5 on the confirmation which would have been ok, but when I received them they were 38 with no explanation!
14 June 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Micki,
Thank you for contacting us.
I am sad to learn that we sent you the wrong size. We take great precautions to ensure that every product we ship out matches the size and color selected at checkout. Yet, errors are bound to occur, and we take full responsibility for that.
I will gladly assist you further with your concern. Kindly send me an email with your order details at lara@hypersoftsneakers.com.
I look forward to your email!
Best,
Lara
AWESOME NEW SHOES
I love the look of the shoes and they seem like they are going to be very comfortable. However they seem to run small and are a little difficult to put on!
11 June 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Debbie,
Thank you for your feedback!
I am glad to hear you find our Hypersoft sneakers awesome! Our Product development team worked hard to develop a product that would offer great comfort to our customers. Therefore we are so happy to learn that you are satisfied with it.
On the other side, I am sad to learn the size you ordered runs small. It is not unusual that the shoe’s mesh upper feels a bit tight around the foot in the beginning (wearing a sock or using a shoe horn might be useful in the first week). However, once you have worn them a few times, the knitted upper material which is elastic will adapt to your foot structure. The shoes will start to feel incredibly comfortable.
However, if that does not happen, and you think that one size up might solve the problem, kindly send me an email at lara@hypersoftsneakers.com, and I will gladly assist you with the exchange.
Until next time,
Best,
Lara
It was great to deal with you because you guys did what your promise in your terms of buying online.
It was great to deal with you because you sent me a second pair of shoes for Free. After all, my first pair of shoes did not fit me as I expected. It was nice to deal with honest people. Thanks
22 April 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hello Yolanda,
Thank you for your great review.
I am so happy to learn about your experience with our company! I have to say that we have as a primary goal the satisfaction of our customers.
Therefore, resending the product at no additional cost to you is the least our team could do to rectify the initial issue.
Until next time,
Best,
Lara
Very comfortable & supportive
Very comfortable & supportive. Great customer service department!!!! Keep up the good work, it's very much appreciated!
1 June 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Robin,
Thank you for taking the time to share your positive feedback regarding our Hypersoft Sneakers and customer service department!
We truly appreciate your kind words and are delighted to hear that you found our sneakers to be comfortable, supportive, and satisfactory to your needs.
We strive to create products that not only meet but exceed our customers' expectations. We understand the importance of comfort and support when it comes to footwear, and we're thrilled that our sneakers were able to provide you with the level of comfort and support you desired.
Additionally, we are equally thrilled to hear that you had a positive experience with our customer service department. We take great pride in delivering exceptional customer service and ensuring that our customers feel valued and supported throughout their journey with us. Our dedicated team members work tirelessly to address any inquiries, concerns, or issues that our customers may have, and your appreciation serves as a testament to their hard work and commitment.
Your kind words of encouragement and appreciation mean a lot to us. They motivate us to continue delivering the highest standards of quality products and excellent customer service. We will certainly share your feedback with our team members, as it will undoubtedly serve as a great source of motivation and encouragement for them to keep up the good work.
Once again, thank you for choosing our sneakers and for recognizing our customer service department. We truly appreciate your support and loyalty as a customer. It's customers like you who make our work worthwhile, and we are grateful for the opportunity to serve you.
Wishing you continued comfort and satisfaction with your sneakers, and we look forward to being of service to you in the future!
Best,
Lara
Reply from Online Casino Ohne Anmeldung
Hi Christine,
Thank you for your feedback!
I am thrilled to hear you love our Hypersoft sneakers and that they fit well! Our Product development team worked hard to develop a product that would meet all the needs of our customers. Therefore we are so happy to learn that you are satisfied with it.
Furthermore, it's nice to hear that the package arrived promptly. We worked hard to improve our transport solutions. I am glad the updates are giving results!
Until next time,
Best,
Lara
Great shoese
Product is as promised. These are the most comfortable shoes I have ever worn. Great Service from order to delivery.I have ordered three more pairs in different colours.
1 June 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Peta,
Thank you for taking a few moments to write us a feedback!
We are thrilled to hear that our Hypersoft Sneakers met your expectations and that they are the most comfortable shoes you have ever worn. We are also glad to know that you were satisfied with our service from order to delivery.
It always lifts up our spirits when amazing customers like you say positive words about our products and service! We worked hard to develop sneakers that not only look stylish, but would also be able to protect and pamper the feet. Our team also strives to give our customers a satisfactory overall experience - from the ordering process, to the delivery of the product, and even beyond that.
Your appreciation is the best reward for all our hard work.
Thank you for your support of our products! We look forward to seeing you back at our store soon.
Best,
Lara
The purchase experience
The purchase experience was straight forward. I purchased the shoes for my mom and she loves them. The only thing she was not satisfied with was not receiving her origami with the shoes as was promised in the package
13 May 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Aisha,
Thank you for taking a few moments to share your thoughts with us!
We are glad to hear that you are pleased with the purchase experience of our Hypersoft Sneakers, and that your mother loves them. Our team made them with an Orthotic Arch Support System especially for women's feet. Therefore, your sneakers are a perfect balance of softness and support.
Regarding the missing origami, we are sorry to hear about that your mother did not receive it in her package and we appreciate you bringing this matter to our attention. Rest assured, we I will forward your message to our Logistics department to make sure that we can avoid any similar situations from reoccurring in the future. It's the feedback we receive from customers like yourself that helps us continuously improve our products and services.
Thank you for choosing to shop at our online store and we hope to have you back there again in the future!
Best,
Lara
So comfortable 🙂
28 May 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Nadia,
Thank you for taking the time to leave a review of our Hypersoft Sneakers!
We're delighted to hear you're pleased with the comfort of our product. At our company, we take great satisfaction in making sure that every one of our products is produced with the best materials and meticulous attention to every last detail.
Therefore, the materials of the Hypersoft Sneakers are carefully selected to provide both durability and comfort. Our Product Development team used bouncy and durable air-cushion soles, to ensure our product feels amazing on your feet, while remaining soft and comfortable to wear. They truly worked hard to find the perfect mix of fabric to create a comfortable and durable sneaker that will last for years to come.
Therefore, we're confident our sneakers will become a staple in your wardrobe and a favorite go-to sneaker for walking, working or for everyday use.
We appreciate your purchase and hope to have you back at our online store again soon!
Best,
Lara
Good looking and fit perfectly.
The sneakers are very comfortable and fit perfectly. They are easy to put on, leave room for toes and provide good arch support. I would have given it a 5 star if I was able to get my first choice of color at the same discounted price. Nevertheless, I still love the color I finally got.
26 May 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Wilna,
Thank you for sharing your thoughts with us!
We are so glad to hear that you find our Hypersoft Sneakers comfortable and that you like the way they fit. Hearing feedback such as yours really means a lot to us, as we have a Product Development team who works hard to use only the best materials while making our products.
Therefore, they made our product for sliky soft, breezy walking with soft and sporty indulgence, a cheeky height boost, and stable bounce on from heel to toe. In addition, we completely understand how frustrating it can be to constantly have to lace up your sneakers, thus, they made a sneaker that wraps around your feet to match your shape.
However, we are really sorry to hear that you weren't able to get your desired color due to it not being in stock. Our Customer Support Service works hard to make sure all of our customers are met with satisfactory solutions, but unfortunately sometimes things don't go as planned. Nevertheless, we are glad to know that you ended up being pleased with the other color you got in the end.
We appreciate your purchase and hope to have you back at our online store again soon!
Best,
Lara
Great Customer Experience
Changing the size no problem. Dealt with courteously and efficiently
Kept me inform d of progress throughout.
Great customer care.
23 May 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi Sukey,
Thank you for your feedback!
I am thrilled to hear that you had a positive experience in regards to changing the size of your Hypersoft Sneakers. Our Customer Service team is dedicated to ensuring that our customers are looked after with professionalism and courtesy, and I am pleased to hear that we have lived up to your expectations.
In addition, we take great pride in keeping our clients informed every step of the way. From receiving the initial request to the shipping of the item, we want to make sure that our customers are always aware of the status of their orders.
Thank you for taking the time to leave us your feedback. We greatly appreciate it. We will continue to work hard to provide our customers with the highest level of service and support possible.
Thank you for choosing to shop at our online store, and we hope to have you back there again soon!
Best,
Lara
I placed an order and got the wrong…
I placed an order and got the wrong item it was the wrong color of shoes in the wrong size I contacted hypersoft and they sent me out the right order the right size although the shoes are slightly too big but that might be my fault I will purchase hypersoft again because the excellent service
21 May 2023
Unprompted review
Reply from Online Casino Ohne Anmeldung
Hi there,
Thank you very much for taking a few moments to share your experience with us!
We are very happy to hear that you had good communication with our customer service and that everything related to the exchange was quickly resolved in your favor.
It is very important for us to hear this because in the previous period, we invested a lot of effort in improving this service. Our goal is for our customers to be informed about the status of their orders at all times. That's why we try to respond quickly and provide them with assistance when needed.
The fact that you are considering a new purchase tells us that we are doing the right thing and that we should continue our business in the same manner.
When it comes to your last pair of sneakers that you received, we hope they fit you, but in case you think you didn't choose the right size, please contact us at lara@hypersoftsneakers.com within 14 days from the delivery date and we will get back to you shortly with a satisfactory solution.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Lara
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