Hypeboost Reviews 7,343

Reply from Hypeboost

Jan 14, 2026

Hello Nikmauro,

Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must feel.

Hypeboost is a marketplace, which means all products are sold by independent sellers, not by Hypeboost itself. In rare cases, a seller may cancel an order if they are unable to fulfill it (for example, due to stock issues, damage, or a listing error). In such situations, the buyer is always fully refunded.

Prices on the platform are set independently by each seller and can change at any time based on demand and availability. If you noticed a higher price after the cancellation, this means another seller listed the same item at a different price, or the original seller updated their price.

We understand that this situation is disappointing, and we regret the inconvenience it caused. Our goal is to provide a transparent marketplace where buyers can choose between different sellers and prices at any time.

Kind regards,
Sara | Team Hypeboost

Reply from Hypeboost

Dec 29, 2025

Hello Sarolta,

Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment and understand how frustrating this situation must have been, especially when ordering a gift for a child during the holiday season.

As of today, December 29th, your order is currently on its 9th business day and has been approved and prepared for express shipment. As clearly stated on our website, delivery can take up to 10 business days, particularly during peak periods such as Christmas, when volumes are significantly higher across the entire industry.

Unfortunately, to guarantee delivery before Christmas, the order would have needed to be placed earlier than it was. While we always do our best to process orders as efficiently as possible, we want to be transparent about realistic delivery timelines during holiday peaks.

We regret that this experience did not meet your expectations and appreciate you sharing your perspective, as it helps us continue improving our communication and processes.

Kind regards,
Sara | Team Hypeboost

Reply from Hypeboost

Jan 2, 2026

Hello Jimmy,

Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience and would like to clarify the situation.

All items sold on Hypeboost are carefully authenticated and are 100% original. During our authentication and logistics process, an internal barcode label may be placed on the shoe box for identification and tracking purposes. This does not affect the authenticity, condition, or value of the product.

Please note that returns are only possible for purchases made from a business seller. This order was placed with a private reseller via our marketplace, and in accordance with our terms and conditions, returns are not accepted when the item is delivered as described and authenticated.

If you have further questions or would like us to review your case in more detail, we kindly ask you to contact our customer service via the website with your order number.

Thank you for sharing your feedback.

Kind regards,
Sara | Team Hypeboost

Reply from Hypeboost

Jan 2, 2026

Dear Veni,

Thank you for your message. We’re sorry to hear that you have not yet received your package.

When a shipment is delayed or not delivered as expected, it is often due to an issue with the shipping carrier. Please note that Hypeboost does not deliver packages directly; all shipments are handled by external carriers. Rest assured, all our shipments are insured.

To allow us to assist you as quickly as possible, we kindly ask you to contact our customer service via the website and include your order number. Our team will then investigate the situation with the carrier and help resolve this for you.

Kind regards,
Sara | Team Hypeboost

Reply from Hypeboost

Jan 2, 2026

Hello Flavia,

Thank you for your feedback. We understand that it’s disappointing when a product does not fit as expected.

Please note that sizing and fit can vary depending on the model. The shoes you received were delivered as described and in the size ordered. As this purchase was made from a private seller via our marketplace, returns are not possible in accordance with our terms and conditions.

However, if the shoes are unused and in their original condition, you are welcome to resell them on our platform.

If you have any further questions or would like assistance with reselling, please contact our customer service via the website.

Kind regards,
Sara | Team Hypeboost

Reply from Hypeboost

Updated Jan 2, 2026

Dear TR,

Thank you for your message. We’re sorry to hear that you have not yet received your package.

When a shipment is delayed or not delivered as expected, it is often due to an issue with the shipping carrier. Please note that Hypeboost does not deliver packages directly; all shipments are handled by external carriers. Rest assured, all our shipments are insured.

To allow us to assist you as quickly as possible, we kindly ask you to contact our customer service via the website and include your order number. Our team will then investigate the situation with the carrier and help resolve this for you.

Kind regards,
Sara | Team Hypeboost