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Hypeboost Reviews 7,343

•
TrustScore 4 out of 5

4.2

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, often finding them to be of excellent quality, authentic, and even better in person than depicted online. The delivery service is frequently praised for being fast and efficient, with many appreciating the regular updates provided throughout the order process. The service, including the authentication process, is consistently highlighted as professional and reassuring, contributing to a positive overall experience. However, some customers also noted concerns regarding delivery times, especially around peak seasons, with orders taking longer than expected to arrive. A few other people also felt that there were issues with order accuracy, such as receiving the wrong size, or with the product's authenticity due to missing original tags.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the high quality and authenticity of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and prompt... See more

Quality

Consumers find quality to be positive, with many reviewers recommending the products for their good quality... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the... See more

Service

Reviewers highlight positive aspects of service, with many expressing high satisfaction and recommending it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was really thoughtful about my purchase coming or not but thank goodness it did ! I’m beyond excited for the shoes , they are perfect 🤩

Rated 5 out of 5 stars

I ordered a pair of Nike Air Max 90's "Silverbullet". And I must say: the shoes look better in reality than on the images. They arrived clean and polished and with a good and clean smell. The deli... See more

Rated 5 out of 5 stars

Whole process, from A to Z was undoubtedly on the highest level. The shoes, the Price , ordering , info about every step hypeboost takes were on point. I'm glad I chose HB to make a deal. Have a good... See more

Rated 5 out of 5 stars

I have a really great experience. Takes a bit longer but not by their fault. First item didnt pass check. I appreciate they xhecking items before sending further. Good contact, all info clear to under... See more

Company details

  1. Online Marketplace
  2. Clothing Store
  3. Shoe Store

Written by the company

Online Platform | Buy and Sell 100% Authentic Items

Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Authenticity team

Good communication from the company, after they received fake item from seller. I was notified and redirected to new seller at no extra charge. New item has been authenticated and is true to order. I would be happy to shop with them in future. Shipping time is very reasonable, and is signed for.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome company

Awesome company. Great buying and authentication process. Amazing customer service. They keep you updated every step of the way.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Speed of pickup, verified quickly and the payment came quickly too. Can definitely recommend, top notch service!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered about 6 pairs from…

I have ordered about 6 pairs from Hypeboost now, and I am beyond satisfied. Not only are the prices VERY agreeable (so much so that I was originally skeptical about the authenticity of the items), but after the regular updates on the status of my 1st delivery, the shoes being sent back because they failed the authenticity test, and quickly being replaced AND delivered with a pair that this time DID pass the legit check, I was blown away by how great they looked in person, came with the original box and all, and yes...passed my authenticity test too 😂, I was turned to a loyal customer! I CANNOT recommend this company enough for all us sneakerheads out there, we FINALLY have a great retailer here in the EU too now 😎✌️!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Authenticity guarantee

Shopping on Hypeboost is always a guarantee of authenticity for the sneakers you ordered! My sneakers were delivered in 7 days, and during the delivery, you receive informational emails about the status of your shipment. I highly recommend shopping through Hypeboost!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

WARNING: They will hold your property hostage and ignore EU Authorities (ECC Case: ECCHU-21759)


If you value your property and your consumer rights, avoid Hypeboost at all costs.

I tried to sell a pair of Nike SB Dunk Low Pro ISO Black Gum (SKU: CD2563-006). They rejected the shoes during authentication, claiming a "color difference" factory flaw. I accepted this and paid the mandatory €20 return shipping fee in early October 2025.

Dissatisfied with their slow and poor process, I left a negative review on Trustpilot. In direct retaliation, Hypeboost suspended my account, accused me of "public slander," and literally took my shoes hostage. They generated a FedEx return label on October 10, 2025 (Tracking ID: 885068845417), but never actually handed the package to the courier. It has been stuck on "Label Created" for months.

When I asked for my shoes, customer service refused to help, stating they "cannot see" the package status because my account is suspended.

I escalated this to the European Consumer Centre (ECC Hungary & ECC Netherlands - Official Case Number: ECCHU-21759). The official EU authorities contacted Hypeboost multiple times to resolve this illegal withholding of private property. Hypeboost's response? They completely ignored the European authorities and refused to answer any legal inquiries. The ECC had to close the case in 2026 due to Hypeboost’s absolute lack of cooperation.

They operate above the law, ignore consumer protection agencies, and will confiscate your items if you dare to criticize them. Buyers and sellers: stay far away.

UPDATE: Hypeboost just replied below, asking me to "contact customer support." This is a public lie to look good on Trustpilot. I ALREADY contacted your support multiple times, and they explicitly told me they refuse to help because my account is suspended. Stop playing PR games, stop ignoring EU authorities, and send my property back.

29 March 2026
Unprompted review
Hypeboost logo

Reply from Hypeboost

Dear Taraj

Thank you for sharing your experience. We are sorry to hear that you feel this way.

At Hypeboost, we have a strict authentication process in place to protect our buyers from receiving non-authentic or damaged items. When a product does not meet our quality or authenticity standards, it cannot be approved for sale and is therefore returned to the sender.

In your case, the item did not pass authentication and was processed for return accordingly. This procedure is in line with our policies and is applied consistently to ensure a safe marketplace for all users.

If you have not yet received your return shipment, we kindly ask you to contact our customer support team so we can investigate the status of the return and assist you further.

Kind regards,
Sara | Team Hypeboost

Rated 5 out of 5 stars

Superbboost

Very satisfied with my order! The communication was clear and informative throughout, the delivery was fast, and the shoes fit perfectly. Highly recommended!

19 March 2026
Unprompted review

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