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Hyonix Reviews 226

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TrustScore 5 out of 5

4.9

Cloud Computing Service
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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top-notch service and support, highlighting the reliability and stability of the servers. Many people appreciate the incredibly fast response times from the support team, who are often described as precise, kind, and professional in resolving issues. The overall user experience is frequently noted as smooth and efficient, with many expressing high satisfaction with performance and ease of use. However, some customers mentioned issues with the purchasing process, requiring tickets for upgrades, and expressed dissatisfaction with the refund policy if service fails. A few other people also felt that advanced users might desire more customization options, and one reviewer noted a policy regarding data removal upon non-renewal.

What people talk about most

Service

Clients share positive opinions on service, with many expressing high satisfaction and appreciation for the... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support team for being... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of customer... See more

User experience

People report positive experiences with the user experience, highlighting fast and simple setup processes.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, kindness, and responsiveness throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My request to move my server location closer to my broker's server location was quickly fulfilled! I even requested it twice, due to my own mistake of not performing a thorough ping test on the neares... See more

Rated 5 out of 5 stars

Their service and support is top notch. Plus their options of hardware specs and prices are really good. I've recently upgraded twice and both times they were done quickly with no issues. Since I tr... See more

Rated 5 out of 5 stars

Outstanding service from Hyonix! I recently had an issue with my VPS, and their support team went above and beyond to help me. They replied incredibly fast, were precise in identifying the problem, an... See more

Rated 5 out of 5 stars

I had an urgent technical issue with my server and needed immediate support. It was a high-stakes situation and there was a lot on the line. Ryan and team stepped up within minutes and helped me re... See more

Company details

  1. Cloud Computing Service
  2. Internet Service Provider
  3. Web Hosting Company

Written by the company

Providing the best and the cheapest Windows VPS RDP based on Hyper-V technology and more.

Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing VPS. Excellent Customer Support

Hyonix is probably one of the best VPS providers that I've ever tried in my experience. I used other VPSs mainly for algorithm trading or web hosting, but this one is very impressive. Their customer support is lightning fast, they replied to one of my tickets in just a minute, yes you read it right! But the best for me is the performance and the hardware provided, despite the low prices.

I think a few providers offer the same level of performance. Also for trading they are the perfect choice, since they offer Equinix NY2 as a server location (I hope they will expand to NY4 too), as a result the latency is really low, about 1-2 ms or even lower for some broker servers.

I won't disclose other VPS providers for obvious reasons, but one of the most famous trading VPS providers offers shared AMD Epyc Rome cores (2nd generation EPYC series from AMD) peaking at just 2.4Ghz, while Hyonix provides AMD Epyc 7443p cores, that peak at 4Ghz!

The only suggestion that I want to make is to provide also dedicated servers, while trying to maintain a lower price compared to the competition.

21 December 2023
Unprompted review
Hyonix logo

Reply from Hyonix

Hi Lorenzo, appreciate your constructive feedback and glad to hear that you liked our service!

The reason why we did not have NY4 is due to lack of space in the facility (expandability) and NY2 has more local transit carriers (being one of the first Equinix facilities in NY). NY2 is also in the same Datacenter campus as NY4 so it's just a cross-connect away from all networks in NY4 and the roundtrip latency between the 2 Datacenters is less than 0.06ms!

Our team is also looking to provide dedicated servers soon as we finish up our infrastructure automation.

Thank you for choosing Hyonix and for taking the time to share your experience. Hope you have a Merry Christmas and a Happy New Year.

Rated 5 out of 5 stars

Hyonix is a great company with great…

Hyonix is a great company with great service. Their customer support is very friendly, knowledgable, and they know how to take care of customers while keeping their prices low. I definitely recommend this company to anyone needing a Windows Server.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Very kind and helpful staff

After having issues running a software I created on their servers, the support team spend hours finding the issue and resolving it.
The issue wasn´t something that was caused by them or their VPS´s , still they made sure to resolve it.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Support is insanely FAST

I had a problem with the server (it was too slow for what I wanted) but the support team was answering my messages insanely quick, they even got me a better deal and a new server that works for what I wanted right now. Thank you! Highly recommend!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

THIS IS CRAZY

THIS IS CRAZY. I'm new to TrustPilot as a reviewer but I occasionally check it for online stores, broker reviews etc. AND LET ME TELL YOU. My VPS was activated immediately upon payment completion. I AM AMAZED. Kudos to Hyonix.

Will update this review as I use their VPS.

16 October 2023
Unprompted review

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