I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... See more
Company replied
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See what reviewers are saying
Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... See more
Company replied
Truly amazed. The skateboards are beautiful and of great quality. I was a little skeptic about buying online, but took the chance and definitely don’t regret it. Hanging was easy enough thanks to the... See more
The actual skateboards are great but the mechanism to hold them up doesn’t work well. We bought 6 boards a year ago and over the last year 2 have fallen off the wall at the part where there is tape th... See more
Company details
About HYLUS
Written by the company
HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.
Contact info
U.A.E.
- info@hylus.com
- hylus.com
People also looked at
Hylus took payment for an item of art…
Hylus took payment for an item of art ordered through Skulpta.Co.Uk and the item never turned up and no refund. Don’t trust either company!
3 May 2022
Unprompted review
ordered two boards over two months ago…
ordered two boards over two months ago and now not getting a reply from customer service , have they gone bust or what ?
15 August 2022
Unprompted review
Order two boards and never received them
Order two boards. Never received them. They robbed me. This site is a scam. Do not order with them
19 July 2022
Unprompted review
The actual skateboards are great but…
The actual skateboards are great but the mechanism to hold them up doesn’t work well. We bought 6 boards a year ago and over the last year 2 have fallen off the wall at the part where there is tape that sticks to the board. 1 board got damaged and I had to page a discounted fee to replace the board. They were then put back up by a professional art installation company with the brackets provided by Hylus and again about 3 weeks later a board fell. Such great pieces but I wish they had a better mechanism to hang them.
18 July 2022
Unprompted review
I ordered 5 custom boards submitted my…
I ordered 5 custom boards submitted my photos. Then received and email saying I would have to pay 2 custom design fee’s to put the photos on the boards correctly. Also ordered some mounts at that point. Went back and fourth for 4months about how my photos are not good enough quality which is fine I guess. Bottom line they took my money asked for more then didn’t do much to help me. I asked for a refund no reply. So then I picked out boards on there website and asked if they could just send me these instead still no reply. Basically I got robbed for somewhere around $800.00. Don’t order from this place they seem like thief’s and cons to me.
11 June 2022
Unprompted review
Order arrived 2 months late
Order arrived 2 months late, and DAMAGED. Customer service never replied to me, on top of that, they buy the products ready made and then ship them to to buyer, they don't even make their own products, they purchase from MKI Plexi
6 June 2022
Unprompted review
I have not received my order
I have not received my order. I don’t even remember how long ago I ordered it, it’s been that long. It’s over a year now. I have emailed your company multiple times and I still have not received my order. I would really love someone to please resolve my issue that has been going on for such a long time. If I could give a 0 star rating, I would.
26 May 2022
Unprompted review
Do not purchase
I placed an order on the 14/3/22 and I did not receive the order even though they guarantee orders will be shipped within 30 days and when I tried contacting them about the order I did not hear back. Do not purchase
Very disappointed
6 May 2022
Unprompted review
Do not Purchase
Got my order about 10 days late, the products came with minor damage, as well as the quality was horrible. I hung up the art work and after 3 days one of the skateboard images peeled and fell off due to the sticker mount. Would not recommend this product at all to anyone especially for the 400$ price tag. Very disappointed.
7 April 2022
Unprompted review
I don’t receive my puechase
After 15 days, and more than 10 business days I’m still waiting for my Purchase. It’s impossible to follow the tracking and don’t have a way to know if the items are on the way. Terrible service
4 March 2022
Unprompted review
Reply from HYLUS
Hey Rafa,
Thank you for your valuable feedback,
There has unfortunately been a covid outbreak in our warehouse and to keep our colleagues' and customers' safety, we moved production to another warehouse which delayed production.
Our customer service has informed all our customers about this inconvenience.
As I can see in our system, your boards have arrived already, we hope that you are enjoying your HYLUS Artworks.
Kind Regards,
HYLUS Team
Arrived very quickly (about 10days) and…
Arrived very quickly (about 10days) and it’s very good quality!
24 February 2022
Pleased with Hylus
While it is difficult to hand and you must follow the instructions carefully. One of my skateboards fell and chipped but Hylus followed through with a replacement board immediately and sent a video on how to hang. I couldn’t be happier with my Kaws!!
9 February 2022
The piece is a welcome addition to an…
The piece is a welcome addition to an already eclectic mash of pieces.
Its a unique and fun piece of art without question.
The manufacturing and shipping was faster than anticipated
2 February 2022
Order reviewed and problem fixed.
After a problem in my order, they fixed it in a few days and even took the care of emailing me directly.
Really good customer service and had no issue resolving the problem.
5/5 !
26 January 2022
Great customer service
The acrylic holders for the art pieces are very fragile and difficult to align when installing. Told Hylus that i would love to get another set of the holders...especially the middle piece....response was quick and positive. Impressed!!
24 January 2022
Great customer care
The item is pricy, but the quality is good.
But what I like the most is the fact Hylus' service care is the most devoted to customers' satisfaction I ever found.
Super suggested to everyone!
19 January 2022
Reply from HYLUS
Hey Giacomo,
Thank you for your valuable feedback,
We are terribly sorry to hear you are dissatisfied with our product,
At HYLUS we make sure all our products are high quality, we only send out 100% quality checked products, and we have a 100% satisfaction guarantee, if your product is blurred or arrives damaged, we take responsibility and we will provide a free replacement.
Our Customer Service has reached out to you about the issue, we kindly ask you to get back to them so they can provide assistance in this case.
Kind regards,
HYLUS Team
Looks great- long wait for delivery but…
Looks great- long wait for delivery but they did stipulate it was international delivery. Looks great up!
30 December 2021
Unprompted review
Still waiting to hear back
29 December 2021
Reply from HYLUS
Hey Darron,
Thank you for your valuable feedback,
Our Customer service has sent you an email on the 22nd of November, to let you know you will receive an email from the custom team to begin your custom design,
unfortunately we haven't heard back from you, we have attached the said emails to you in another email, and provided you the email address of our custom team so you can send them your picture, as they need further discussion (besides the picture you sent to our customer service).
We are very sorry that you are not yet satisfied with our services, but to solve this issue we would kindly ask you to reply to our customer service team.
Kind regards,
HYLUS Team
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