Hydrow Reviews 10,044

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Many customers express their love for the Hydrow rower, praising its quality, sturdy build, and quiet operation. People find the machine intuitive and easy to set up, with many enjoying the immersive experience and the variety of classes offered. The intelligent display is frequently highlighted as responsive and crystal clear, contributing to a top-notch user experience. However, some customers also noted issues with the price and customer service. People found the subscription cost to be very expensive, with some expressing strong dissatisfaction regarding the pricing structure and perceived lack of responsiveness to customer feedback. The minority of people were dissatisfied with customer service, citing unhelpful responses, long wait times, and difficulties with repairs or receiving replacement parts.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express satisfaction, praising the machine's... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the responsive display, easy... See more

Fitness

Clients share positive opinions on fitness, praising the full-body workouts and cardio benefits. Many... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the machine's excellent quality,... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report unexpected... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hydrow Pro is a serious rower that you would see at a commercial gym. Have enjoyed the videos to row along with several trainers over the last 3 weeks in starting slow and building up each day in pace... See more

Company replied

Rated 4 out of 5 stars

I am giving Hydrow four stars, primarily due to the shipping. My unit sat two hours away from me almost five days, waiting for a third-party shipper to deliver it. I had to call them every day to... See more

Company replied

Rated 4 out of 5 stars

Outstanding , more I use the rower the more I learn the more it is satisfying.

Company replied

Rated 4 out of 5 stars

Love the equipment and programming - guides are excellent! Cost is very (!!) high. For that cost, Support should be 10X better. They are very friendly and helpful. Or at least promising to help. B... See more

Company replied


Company details

  1. Physical Fitness Program

About Hydrow

Written by the company

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The Live Outdoor Reality Rower


Hydrow’s innovative Live Outdoor Reality™ (LOR) technology not only delivers world-class rowing instruction in real time, but does so while leveraging state-of-the-art features that bring the sights, sounds and physical experience of rowing on the water — making Hydrow the closest you can get to an on-river experience without actually leaving your home.

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4.2

Great

TrustScore 4 out of 5

10K reviews

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Rated 5 out of 5 stars

My experience with the hydro water…The best

My experience with the hydro water bottle was it gives me energy and love that it enhances my abilities

22 March 2025
Unprompted review
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Reply from Hydrow

We're thrilled to hear your positive experience with the hydro water bottle! It's wonderful to know that it's helping you feel energized and enhance your abilities. We appreciate your feedback and are glad you're enjoying the product.

Rated 5 out of 5 stars

Torn between Hydrow and Concept2

We were really torn between a Hydrow and the Concept2 rower, which has a long track record and was measurably less expensive. But we realized that intertia and motivation were challenges for us. So having enthusiastic rowers leading us and being able to immerse yourself in the location of the video has made a huge difference. The Hydrow rowing experience is quite amazing. The machine itself quiet and smooth and the interactivity makes a 30-45 minute interval row fly by. We could not be happier after about a month of committed rowing.

10 March 2025
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Reply from Hydrow

Thank you for your review, we’re so glad you chose Hydrow and that the immersive experience and motivation from the athletes are making such a difference in your workouts!

Rated 5 out of 5 stars

Exercise has never felt so enjoyable!

Absolutely delighted with my experience so far and can’t rate this product/company highly enough! UK purchase of my Hydrow Pro was quick and seamless, love the quietness and smoothness of the row and the simple integration with my Apple Watch and AirPods; but most of all love the athletes and the content. I’m a 50yr old man to whom regular exercise has never come particularly easily! Having had my Hydrow for nearly 3 weeks now I’ve been using the content nearly every day. I love the rows - the focus on technique, the settings on the water, and the encouraging coaching / general conversation that makes 10-15mins go by in a flash. I’ve also been surprised at how much I’m enjoying the strength & mobility, Pilates, yoga etc. I’m finding I can fit 2 sessions - a row and something else - into 30mins early in the morning before freshening up in my own home and getting on with the day. Exercise has never felt so easy and I’m looking forward to where it takes me. A stat that resonated pre purchase was 90% of Hydrow rowers are still rowing a year later and as at today I’m hugely optimistic I’ll be on the right side of that in a year’s time. If you can squeeze one in somewhere, go for it!

2 March 2025
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Reply from Hydrow

Thank you for your fantastic review, we’re thrilled to hear how much you’re enjoying your Hydrow Pro and that it’s making exercise feel easier and more enjoyable. It’s inspiring to hear how seamlessly it has fit into your routine, and we can’t wait to see where your journey takes you!

Rated 5 out of 5 stars

Hydrow is a first class organization

Hydrow is a first class organization. Their rowing machines are extremely well designed with unparalleled quality. The Hydrow community is very supportive and the fact they are supporting world wide water quality is a huge bonus. I am a new user but hooked already, thank you Hydrow.

11 March 2025
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Reply from Hydrow

Thank you for taking the time to leave your review and for being a part of the Hydrow community! We’re thrilled to hear that you’re enjoying your experience and that you appreciate the quality and design of Hydrow. It’s also wonderful to know that our commitment to water conservation resonates with you. Welcome aboard— We willsee you on the water!

Rated 2 out of 5 stars

The ownership experience is not what…

The ownership experience is not what you would hope. As we know, workout motivation waxes and wanes and after paying for the membership at over $40 a month for close to 4 years life got in the way so I canceled the membership until I could commit to working out again. The Hydrow was sold as something you can use without a membership. When I attempted to use the machine without the membership I have been left with nothing but frustration. The Hydrow that I purchased has a massive screen that I hoped would simply display my “free row” information and that’s all I wanted, the data of my row. Instead I get a massive bright blue screen with lettering that says activate now for the full experience with a tiny little box in the corner with limited info on my row. Even if the screen was blank with the little data box I would be okay but I paid over 2k for a machine that is nothing but an advertisement piece that will not go away until you pay a monthly fee. This is not okay. Having paid well over 2k for the setup I should be able to use it as a smart rower or dumb and should not have a vibrant ad as what I see if I want to know my rowing data. Hydrow, fix this.

5 March 2025
Unprompted review
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Reply from Hydrow

Hi Charles -- Thank you for sharing your feedback. We understand how important it is to have a seamless and motivating workout experience, and we’re sorry to hear that using Hydrow without a membership has been frustrating.

While Hydrow does offer limited functionality without a membership, we believe the full membership provides the most immersive and engaging workout experience. That said, we recognize that some users may prefer a different experience, and while “Just Row Mode” does not include our full content library, it does allow you to adjust settings, manually modify drag, and customize your workouts.

We’re always looking for ways to enhance the Hydrow experience, and we truly appreciate your feedback. We’ll be sure to share your thoughts with our team for future consideration and If there’s anything else we can do to assist, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Highly recommended

Smooth delivery, good piece of sports equipment
5/5

26 February 2025
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Reply from Hydrow

Thank you for your review, we’re delighted to hear you had a smooth delivery and are enjoying your Hydrow!

Rated 5 out of 5 stars

Hydrow is AMAZING

Hydrow is AMAZING! I can’t wait to get home everyday to do a workout with one of the many fantastic instructors. Best workout investment I’ve ever made, hands down. If you have been thinking about getting one think no more and just take the plunge!

22 February 2025
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Reply from Hydrow

Hi Charles -- Thank you for taking the time to post your review. We’re thrilled to hear that you’re loving Hydrow and that our workouts and Crew have become such an exciting part of your day. Your enthusiasm is exactly what drives us to keep delivering the best experience possible!

Rated 4 out of 5 stars

Overall fantastic

Overall fantastic. The machine is amazing and I really enjoy the instructors. Only thing that I believe can use some work is the workout search layout:

I do better with programs, such as “build strength in 6 weeks” or “build cardio in 4 weeks” or something like that. Programs that give you a list of recommended days/week and minutes/day. Something more structured.

I’m working on the beginning program now, and while it’s cool to go through the various classes, it doesn’t seem to have a recommended structure on how often to commit to the program. It’s more of a free for all to just go through the recommended classes at your own pace, which I typically have trouble committing with. I find a more structured timeframe to be more motivational.

Otherwise, I really enjoy Hydrow and would absolutely recommend it.

24 February 2025
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Reply from Hydrow

Hi Anthony -- Thank you for taking the time to leave your review. We’re thrilled to hear that you’re enjoying your Hydrow experience and that you love the machine and our instructors. We appreciate your insights on the workout search layout and structured programs as well, as we understand how helpful it can be to have clear, goal-oriented plans to stay motivated and committed. We always appreciate this type of feedback, and we will be sure to share it with our team as we continue to evolve and improve our programming.

Rated 4 out of 5 stars

I love the rower

I love the rower. I have the Hydrow core because I bristle at being locked into I membership. I have a couple of complaints. The first is the are only a few workouts available without a subscription (only 3 or 4 longer than 40 minutes). The second is the heart rate monitor connection. It's clunky to connect and even it works about half of the time. We also have peleton bike (hate paying for the subscription but my wife wanted it :)). In contrast connecting my watch to the bike for bpm is simple and flawless. When you start a workout the app on my watch asks me if I want to connect and done. Works every time.

24 February 2025
Unprompted review
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Reply from Hydrow

Hi Kurt - Thank you for sharing your feedback! We’re so glad to hear that you’re enjoying the Hydrow Core. While the full library of content provides the most variety, our goal has been to offer a diverse selection of workouts for the Core experience as well. We’re always working to improve the Hydrow experience, so we will pass your feedback about workout variety to the relevant teams. Similarly, we’re continuously looking for ways to enhance connectivity and compatibility. If you haven’t already, we recommend checking our support guide or reaching out to our Member Services Team for troubleshooting steps that might help improve your experience.

Rated 4 out of 5 stars

I like everything about the Hydrow but one thing.

I like everything about the Hydrow. My one complaint is that the menu is not easy to navigate when you start a workout that has multiple sessions. Not easy to find the next session. Thank you.

22 February 2025
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Reply from Hydrow

Thank you for your review, we’re happy to hear you’re enjoying your Hydrow and appreciate your feedback on the menu navigation, which we’ll keep in mind for future improvements!

Rated 4 out of 5 stars

Great rowing machine with expensive monthly subscription

+ Great rowing machine.
+ Fantastic classes for all types of rowers.
+ Great instructors

- High subscription fee in the UK. Waiting for a no subscription model like they have in the US

18 February 2025
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Reply from Hydrow

Thank you for your review, we’re glad you’re enjoying your Hydrow, the variety of classes, and the motivation from the athletes!

Rated 5 out of 5 stars

Hydrow Wave Rower

Great piece of equipment and responsive customer service. Would greatly recommend this product.

3 February 2025
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Reply from Hydrow

Thank you for your review, we’re thrilled to hear you’re enjoying Hydrow and had a great experience with our member service team!

Rated 5 out of 5 stars

Simplicity

Simplicity

7 February 2025
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Reply from Hydrow

Hi Seabastian -- Thank you for taking the time to share your review! We love that simplicity stood out to you—our goal is to create an intuitive and seamless rowing experience so you can focus on what matters most: enjoying your workouts.

Rated 5 out of 5 stars

Excellent machine

Excellent machine. Showed up on time and packed well. Use it everyday

28 January 2025
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Reply from Hydrow

Thank you for your review, we’re so glad to hear your Hydrow arrived smoothly and that you’re enjoying it every day!

Rated 4 out of 5 stars

Extremely frustrating delivery process

The machine and the workouts are great!
The ordering process was simple and the the order was fulfilled quickly nd shipped from Hydrow in a timely manner.
Unfortunately, your shipping vendor did not perform to the same standard. The rower spent more than a week on a dock somewhere. The shipper said they could not find it, then suddenly I got a call from a Pennsylvania delivery company to set up a delivery. When I called them back, they couldn’t find the rower! Eventually when I gave them my address, they told me they only deliver in PA, so “something is wrong”.
During this time period, I tried to engage Hydrow customer service. While they answered the phone, they were no help and did not call back as they assured me they would. Ultimately I received a call from a Memphis company to schedule delivery. The delivery happened as promised and the driver was friendly and professional.
I don’t know whether the problem was AIT, or was it truly a paperwork problem from Hydro as AIR intimated. Either way, the shipping and delivery process was not user friendly or prompt.

16 January 2025
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Reply from Hydrow

Hi Raymond -- Thank you for sharing your experience with us. While we’re pleased to hear that you’re enjoying your Hydrow and the workouts, we regret that your delivery experience did not meet the high standard we aim to provide. Working with third-party carriers can sometimes present challenges, however, this is not the typical delivery experience, and we sincerely apologize for the confusion and delays you encountered. Your time is valuable, and we completely understand how frustrating it must have been to receive conflicting information and experience a lack of clarity throughout the process. That said, we’re glad to hear that your delivery was ultimately completed professionally. We truly appreciate your patience and will be sharing your feedback both internally and with our delivery partners to help improve the experience for future customers.

Rated 5 out of 5 stars

Extra Extra: "Fatman gets slim and Hot"

I have had 2 rowers previous, both water rowers. I finally got the Hydrow and I love it. It has digital slider to make the tension harder or easier which is perfect. Having experience rowing I can tell you this Hydrow is much appreciated. It is packaged perfectly and easy to install and I am guy - so I did not even think about reading the directions and I did just fine. I wish the speakers were better as they cut a corner there and I am on the west coast so LIVE rows are at 5:00 am - the instructors are great but some of them just talk way too much - like they never stop and when you are sweating that can be pretty annoying ... but you can cut them off and just watch and listen to music. Music is good but you can't skip when a lame song comes on. I wish I could bluetooth my iPhone. Nothing I cant live with though because the rower is super sturdy and looks amazing in my house. My stomach is flat and my shoulders are strong and solid as well as my posture is better. I know I look great because cute random girls in public smile at me - thats nice you know. I guess you can say "Hydrow makes you Handsome" :) #enjoy and just pull the trigger - I know it cost a lot but its worth it 100%

24 January 2025
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Reply from Hydrow

Thank you for your detailed and entertaining review, we’re thrilled to hear how much you’re loving your Hydrow and the impact it’s having on your fitness and confidence. We appreciate your feedback on the features and experience, and we’re glad you feel it’s a worthwhile investment!

Rated 5 out of 5 stars

Very quiet machine and i really love…

Very quiet machine and i really love the classes. Very instructional. I’ve never been able to do a 20 min row before. Love the scenic classes.

21 January 2025
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Reply from Hydrow

Thank you for your review, we’re so glad you’re enjoying the quiet performance of Hydrow, the instructional workouts, and the scenic rows!

Rated 5 out of 5 stars

Honest review from a non exerciser!

LOVE!!! Hydrow! Shipped and arrived quickly! Was packaged well! Appears to be a quality rower! Wasn’t sure how beneficial the subscription to classes would be, but I couldn’t recommend it enough!! Not only are the instructors super knowledgeable and encouraging, but for someone like me who decided to purchase a rower and develop a workout schedule without ever even trying it before, they have given wonderful direction! I am improving with each workout! Thank you!!!
The ONLY negative part of my experience, would be the advertised pricing. It was implied that if you used your HSA/FSA account you could save up to 30-40% off of the price. That is not so. I do completely understand how an HSA/FSA account works, but the advertising is VERY misleading. I am greatly enjoying my purchase and highly recommend to anyone to make the purchase. However, just so everyone is aware, there is no additional amount off when using either of those types of accounts!!

27 January 2025
Rated 5 out of 5 stars

Love this so far

Love this so far. Good coaching and motivation are very helpful

26 January 2025
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Reply from Hydrow

Thank you for your review, we’re thrilled to hear you’re enjoying Hydrow and finding the athletes' coaching and motivation so helpful!

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