hydrow.co.uk Reviews 4

Absolutely shocking customer service I honestly can't think of a poorer experience in my lifetime

1 Product was delivered and the team refused to take the rower up one flight of stairs although I clearly stated this on the delivery ticket
2 Tried to activate the subscription and after entering my bank details which on screen displayed as successful I wasnt allowed access and was returned to the enter your bank details screen
3 Tried to contact customer support and got through to an answer phone machine that said we will get back to you in 2 days
I'm still waiting this is absolutely disgusting as I'm concerned sensitive information may have been compromised
4 Received an email with a re activate your membership code (that wasn't activated) needles to say the code didn't work

Do not buy this product if I don't hear from them in the next 48 hrs I will return the rower

It's a real shame as the product itself is of high quality they just seem to be let down but a poor customer service infrastructure

Purchased £1800 Hydrow Rower + £55 delivery service to room of choice. The delivery company arrived and refused to take the rower upstairs. They say it's a 3-man job and weighs 90 kg, and the delivery company only sent 2 men. We phoned the delivery company and they said Hydrow told them it's a 60 kg item, therefore they only sent 2 men. Now I am stuck with a giant box obscuring my hallway and no way to the 90kg rower to the room where it needs to stand. You sell two products Hydrow. Two. How can you not know the nett weight of your products with packaging when you book deliveries? I tried to phone your customer support line and it was nothing more than a voicemail asking me to leave a message, which was cut off mid-way through. This is truly pathetic, I have a good mind and send all of it back to you for a full refund. Keep your rower and your pathetic service.

Communication during the initial purchase and delivery was very good. I ordered from their website to take advantage of the 30 day trial. After 2 weeks I decided the machine was not for me and made arrangements to return the kit. Again the communication was good. However, it is now over a month since the machine was returned and despite emailing and trying to contact them by phone, I am still waiting for my refund.

This looks like a good machine I'm wondering if it works as good as it's price because it's very expensive I'm wondering if I should just keep my membership for the gym