Incorrect tanker sent to job. Much too small, broke down an hour into job. Health and Safety issues with Hydrocleansing on site. Really helpful staff member at Hydrocleansing - Simon Church. Issues... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jackie from Hydro Cleansing has gone over and above to deliver a tanker from an overflowing basement. Communication has been fantastic and they have also arranged for the pump to be replaced. I had ma... See more
The team turned up within the stated time not bad as we are zone 2 in London. Head man Andy was superb - analysed all the problems very quickly and all the work - tree root cutting/clearing of sewage... See more
Company replied
We used Hydro Cleansing on our site when our usual supplier was unable to assist due to us having 10-15% solids within our IBCs. I spoke to Shane who was very helpful breaking down exactly what it is... See more
Company details
Written by the company
Hydro Cleansing, as an environmental services firm, offers liquid waste removal, tanker hire, drain unblocking & cleaning in London & the Southeast of England.
Contact info
HCL House, CR04XB, Croydon, United Kingdom
- 02086893339
- enquiries@hydro-cleansing.com
- hydro-cleansing.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very reliable and friendly company…
A very reliable and friendly company that exude professionalism. We use them annually and would recommend without doubt.
Very proactive business
Very proactive business; well priced work completed to a high standard. I always deal with Shane Lindsay; who is attentive and quick to respond.
No Job too big or small
No Matter what works required, whether it be an urgent road sweep needed, a tank emptied, or a CCTV Survey works to amp out drains, Hydro Cleansing are always their to assist with the team led by Charles in the office on hand to ensure works are completed in a timely manner
Overall a very good experience working with Hydro Cleansing
I'm working with Hydro Cleansing for the last three years and I can say with confidence that it's a very good business partnership. The team, especially Shane, is very responsive and does everything to accommodate our needs. If there ever are any works which did not turn out as expected, Hydro Cleansing, is never blaming it on us, the customer, but is trying everything to correct it and look for a fair solution. This is very much appreciated!
Incorrect tanker sent to job
Incorrect tanker sent to job. Much too small, broke down an hour into job. Health and Safety issues with Hydrocleansing on site. Really helpful staff member at Hydrocleansing - Simon Church. Issues not resolved. Management not interested in entering a conversation.
Also let down by sweeper, booked for 3 days, did 2 ... no show next day, no apology or explanation from Hydrocleansing. Will not use again
Great Service
While not being entirely sure what exactly we needed, office was very helpful in guiding while the on site staff were very friendly and went above and beyond.
Started using Hydro Cleansing and…
Started using Hydro Cleansing and couldn't be happier with the service they provide. Big thank you to Rephael for getting us booked in as soon as possible and of course a thank you for the lads who came out to carry out the works.
I have used Hydro cleansing on many…
I have used Hydro cleansing on many occasions and have found them very easy to deal with and deliver a very thorough friendly service.
Mat, R J Dance Contractors
Emergency callout
Recently had a major issue with a burst water line which completely flooded my basement. Contacted Hydro Cleansing and then assisted with a quick response and went over and above to ensure the situation was under control. Great bunch of lads that attended. From office to engineers, highly recommended for an emergency.
Highly Recommended
Contacted Hydro Cleansing for a callout on one of my sites. Quick, Efficient & Very Competitive - Wouldn't hesitate in using them again, highly recommended.
Private Road Cleaning.
Hi
Small project to clean up private road went well, on time and good communication.
Thank you.
Hydro Cleansing attended when they said…
Hydro Cleansing attended when they said they would and carry out a thorough job.
Customer service did not understand the…
Customer service did not understand the request and sent out the first team late evening unfriendly unprofessional didn't do anything just complained. For this, the company charged £ 1200.00. The second team did the dye test of 2 pipes and carried out the job professionally. Again I was charged £1400. I phoned customer service and wanted to speak to the director of the company then I was told if I don't like the cost they charge should look for another company.
Very rude.
Very professional service and reliable.
Was all good no complaints quick service
Once again yet another invoice sent to…
Once again yet another invoice sent to the wrong company - great service from those on the ground usually but not backed up by those in the office who failed to change the invoiced company for almost 2 years despite numerous reminders!
I contacted Hydro Cleansing when a…
I contacted Hydro Cleansing when a gulley and toilet were blocked at my home. The person who dealt with my problem was very professional and courteous. He arranged a site visit without much delay and the 2 men that attended were able to sort out my drain problem quickly and efficiently. They were kind and caring. I cannot recommend them more highly.
Faultless service from the start
Faultless service from the start. Detailed quotation, Friendly and professional team who will overcome access issues as if they never existed! From drainage issues to freely running water in under 2 hours! Cannot recommend highly enough! Thankyou!

Reply from Hydro Cleansing Ltd
Preferred Supplier
We have been working with Hydro Cleansing for over 2yrs and the company have always tried their best to accommodate our sites (even with short notice). The rates are fair and we have a great working relationship with our Account Manager Charles.

Reply from Hydro Cleansing Ltd
I have known Steve and Hydrocleansing…
I have known Steve and Hydrocleansing for many years and have used them for everything from pumping out flooded pumping stations, cleaning and emptying interceptors, clearing blocked drains, CCTV surveys and removal, disposal and pumping of excess water from site. Always a professional and efficient service

Reply from Hydro Cleansing Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







