I chose this company because they work in a patient safe environment, but when it comes to communication with the members, I am disappointed. Some of us like speaking with a real person, not an automa... See more
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Review summary
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What people talk about most
Based on these reviews
No online assistance during the labor day sale. Several items couldn't be purchased and couldn’t get help to assist. Ordering site is frustrating if you can only use certain pharmacies because of ship... See more
I love the business success squad. They want you to succeed and do what they can to grow your business. The pharmacy response is way up from what I would say last year. The Pharmacy director Lindsa... See more
What I like is that the onboarding team, pharmacy, and support in the app are very responsive. What I dislike is that, they are not transparent with medical director contact and information. Being n... See more
It’s definitely hard starting your own business, but with all of the tools I received with Hydreight, the rest is up to me and I really enjoy learning how to make my own brand, and schedule and still... See more
It is frustrating why vendors do not have all the medication needed for the Business. An example is Vit C and Gluthathione. Vendors for CA is limited and yet the vendors do not have the vitamins you n... See more
For the most part, it’s great! When asking to have toradol as a service to give and not an add-on, I was emailed back saying “No, we don’t treat pain.” I think that’s odd to say we don’t treat pain... See more
Dashboard is hard to follow. Videos etc are in several different places. Watched the videos and took notes and test material not covered and no way to see what you miss. Pharmacy shipment came without... See more
My onboarding experience has been great. Very smooth process and lots of support when I need it. However, being from California it seems it’s a lot harder to get vitamins shipped to the state. I’m wor... See more
Overall, the service's provided are great. The issues I have are with the pharmacy and their resolution to delivery issues. The communication is poor when something is delayed, and they offer no exp... See more
The platform was easy to navigate and the centralized guides were helpful. The instructional videos on you tube have been beneficial and can easily be stored for future reference. Overall, easier soft... See more
The telehealth consults are kind of a joke. The doctors don’t even ask any questions and it was literally under 30 seconds. I’m not sure why this level of service (or lack of) costs $25 and how this... See more
My experience with Hydreight has been great since day one. There are so many resources to help me navigate this experience! Every one I have encountered has been very professional upbeat and encourag... See more
The inconsistencies with the pharmacies are troubling. I have also had issues with the availability of the Dr's. The final issue I have is that I've been wanting to start another franchise, and would... See more
I actually find it very frustrating. Not being able to talk to a person and just constantly being sent videos is annoying. I can watch the videos over and over again and I’m still making the same mis... See more
Everything went downhill once membership fee was paid. Process was very difficult with minimal guidance. Teams seemed very disoriented with poor communication. Not sure how members of hydreight would... See more
The communication from the pharmacy needs to be better, especially for refrigerated products. We don't get tracking information all of the time and the arrival dates are so varied it makes it very di... See more
The app/ back office can be somewhat confusing regarding scheduling on the pt side of things and finding all the part that need to be completed for the menu, on the admin side. Some pts find it easier... See more
The company makes it easy to own your company with the compliance , marketing and the subscription that meets the criteria, plus they are a public traded company that gives you the opportunity to inv... See more
If I could give less than 1 I would. I pay a big fee yearly to be connected with Hydreight and the team is terrible. I have been needing to find vitamins and supplements in other ways because Hydreig... See more
Super easy and CC knew her stuff. You could tell she loves what she does and truly wants to help people. I’m excited to say that I’ve already started losing weight and I’m only a week in. Highly recom... See more
recently had an IV mobile nurse visit me at home, and I couldn’t be more impressed with the experience. The nurse was professional, friendly, and extremely knowledgeable. She made sure to explain... See more
Very professional and responsive, my buisness goes through phases of rapid growth and sometimes I need items right away. I have found the people super helpful and friendly
This company is amazing for providing the service that they do. From my experience so far, the team is professional and knowledgeable. My only complaint so is that I have yet to be able to order certa... See more
Very supportive! From the On Boarding, Business Success team to the technical support team all are AWESOME and so helpful. The weekly Webinars are so helpful and informative. Don't be afraid to ask qu... See more
Hydreight has been great at guiding and helping get started with IV therapy in my therapy! I am happy to be able to offer it as a RN and loving how it is setup and the education! Highly recommend!
Truly a turn key experience setting up. If you have difficulties there are a number of Hydreight employees on standby waiting to help and answer any questions you have.
One thing are q&a webinars. They are at times that don’t really work for me. Unfortunately I still work full time somewhere and unable to attend them. I wish there were more than one and at least 2 d... See more
I’m just starting out. I’m set to launch my business fully in the next 2 weeks. I love prompt response and great resources to help me navigate! I am excited to start this journey and Pharmacy has been... See more
I still have yet to launch as I’m making sure all of my space and equipment are ready to go! I must say the instant feedback and answers to emails have been amazing. The ordering process is made easy.... See more
Over all I have been very pleased . The start up was a little difficult due to having to navigate through everything and having to communicate everything by email but the response was usually pretty... See more
I really appreciate the quick response from the IT team, very helpful and efficient in resolving my issue. Thank you for the support, and please keep up the great work.
Great concept and overall a solid platform. However, the main issue is the lack of organization. As someone completely new to this process, it quickly becomes overwhelming. You receive multiple em... See more
Maybe a general overview of the steps to fully launch out in bulletin points in a separate email. I personally missed the some of the steps and had to come back
The wrong business name was added to my account. There’s no support whatsoever. Upon payment & joining you can no longer get the sales person to respond… not even to give you contact information for s... See more
My experience with Hydreight has been excellent! I am very grateful and excited to have such a great team behind me every step of the way!
Programming the AP is very challenging and often doesn’t make sense. The vitamins are not always available to make the specific drips. The hoops I had to jump through to get approved for aesthet... See more
Trying to get supplies is horrible. Only certain pharmacies will deliver to certain states. One pharmacy has been out of stock for the last 4 months, and I have been waiting for address approval for t... See more
Tech assistance is terrible and has been for the whole 2 years I’ve been a part of Hydreight. I’m planning not to renew because of it. I’ve lost customers and had many frustrated ones due to tech issu... See more
No time delay issues. Had all the supplies needed. Ladies were very kind and compassionate. Would definitely use again.
It’s been one month and I still have not received all the items in my “awesome bundle”. In fact I’ve emailed 15 times and finally got an apology that it is in backorder. As half the items seem to be.... See more
You decided to make a "soft announcement" that Olympia pharmacy was available again in webinars that are not pertinent to my business. I get 5 emails every booking that is made. Why was it so hard to... See more
Questions answered in real time and if answers are unknown they are quick to get the answer and get back to you. Friendly staff that feels like they really want you to succeed!
It's become SLIGHTLY easier to obtain supplies but still a hassle having to get some things delivered to the UPS store, some things to the business location. And different services are challenging to... See more
Every support option is always helpful and efficient. All of my requests are taken care of so fast
Infusion health and wellness always does an amazing job 💧Wanda and Katie our outstanding in their work!
The app has some ups and downs but overall experience,it is good even with a little delayed response sometimes.
New to hydreight but great experience so far. Quick response to questions and supplies shipped on time.
I placed an order for supplies like I usually do on the Pharmacy app and I was told that I had to fill out an application for some GLN number. I have never had to do that in the 2 years that I have b... See more
I joined Hydreight with a lot of excitement but the onboarding process has been more confusing and frustrating than I expected. Communication can be slow/inconsistent and often leaves important quest... See more
Company details
Written by the company
Empowering Nurses Through Mobile Wellness: We empower nurses across America by giving them the ability to operate their own mobile wellness business with ease and without any of the traditional challenges of running your own business. There are already thousands of nurses nationwide who are taking advantage of Hydreight’s industry-changing legal structure and Uber-style medical technology. Hydreight is revolutionizing mobile medicine by building the largest mobile clinical network in the United States which operates in over 650 cities nationally. Currently, Hydreight is utilizing its proprietary platform and mobile network to provide end to end care and has built the only platform that can now host the provision of fully integrated approach to patient care which includes, lab tests, doctors’ prescriptions, drug delivery, drug administering, patient monitoring and regular follow ups across the United States.
Contact info
7251 Lake Mead Boulevard, Suite 300, 89128, Las Vegas, United States
- +17023813261
- customer.service@hydreight.com
- hydreight.com
3.4
Average
267 reviews
Hasn’t replied to negative reviews
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Over all i have been pleased
Over all i have been pleased. Navigating through and communication by email was a little frustrating for me at times but everyone has been helpful .
2 March 2026
I am still waiting on basic necessary…
I am still waiting on basic necessary medications to be able to start. I'm glad I didn’t take the plunge and decide to quit my steady job. I missed out on someone needing an IV yesterday because I still dont have epi for my emergency kit.
25 February 2026
Very helpful and patient with my…
Very helpful and patient with my ignorance of the system.
25 February 2026
Good service …
Good service with reasonable customer service structure. It’s to expensive to get alternative services added.
11 February 2026
Not great
Vitamins are always out of stock, difficult to get in touch with anyone, no way to schedule an "as needed" appt with a physician, app is not user-friendly, medications have not arrived to patients in a timely manner, reflecting poorly on my business.
10 February 2026
Great communication
13 February 2026
I’ve had a generally positive…
I’ve had a generally positive experience with Hydreight. Their team has been highly responsive and professional whenever I’ve had questions or needed support, which I truly appreciate as I work to build my business.
That said, there have been some challenges that I think are important to highlight. The ordering timeline has been longer than expected, particularly when it came to receiving my “dream bundle.” It took more time than I would have liked, and when it finally arrived, it didn’t include everything I needed to start operating as efficiently as I had planned.
Additionally, the ongoing availability of medications and vitamins has been a concern. Several vitamins have been out of stock for weeks, which makes it difficult to consistently offer services and confidently plan for clients.
Overall, I believe Hydreight has strong potential and provides good customer support, but improvements in inventory management, fulfillment timelines, and product availability would make a significant difference for providers who rely on timely access to supplies.
4 February 2026
Lack of transparency, urgency, and support.
The company was unable to provide the “Dream Bundle Package” as advertised as part of my sign-up offer (they gave me a "credit" for the unavailable products) due to a product shortage that has persisted for several months and does not appear to be resolved anytime soon. Throughout this process, my inquiries regarding the supply shortage were not clearly addressed.
Additionally, my application to purchase from an alternative supplier has been pending for several weeks, with the only update provided being that it is “processing.” To date, I have not received a direct explanation, estimated timeline, or practical solution to the issues presented.
Furthermore, the booking link provided for my clients to view and schedule my services appears very unprofessional and overly minimalistic, especially in contrast to the quality and presentation of their Hydreight page. It gives the impression that minimal effort was invested in its development, which reflects poorly on my business.
Overall, I am very disappointed with the lack of transparency, urgency, and support. I had significantly higher expectations regarding communication, professionalism, and problem resolution. I hope the company improves transparency and responsiveness for current and future clients.
28 January 2026
What I like is that the onboarding…
What I like is that the onboarding team, pharmacy, and support in the app are very responsive. What I dislike is that, they are not transparent with medical director contact and information. Being new to this business that’s part of our biggest anxiety. The most I have gotten so far is the medical directors Names per state of your business.
23 January 2026
I have been a Hydreight Business Partner for 3 years…
I have been a Hydreight Business Partner for 3 years. I have seen this company grow. It offers a great opportunity to be a health entrepreneur.
28 January 2026
Would not recommend!
Would not recommend!! The app is awfully designed and terrible to navigate. I have watched dozens of webinars, but have no idea how to successfully sign up a patient to receive services. The worst part is that there is nobody to talk to and help you through this. But when he was vetting me to sign up, the guy was super responsive. But once I signed up, he went ghost, and I'm left with a bunch of different emails and no solution. I am not new to mobile IV services, aesthetics, peptides, or weightloss....I just wanted to do my "own thing". But instead, I wasted my money. I'm hoping things can turn around for me in the next 2 months because that is when my membership expires. I will give it my very best. I gave 2 stars for hope.
26 January 2026
Unprompted review
Significant Workflow and Communication Gaps Despite Functional Platform
While the platform offers valuable services, there are ongoing issues with communication, order accuracy, and workflow transparency. Clinical concerns often require multiple follow-ups across departments without clear resolution or accountability. These delays increase administrative burden and risk interruptions in patient care.
14 January 2026
Overall review
I used this company when I was first starting my med spa, especially since I was having a hard time finding a medical director. It definitely helped me get up and running.
The pharmacy itself is decent and shipping is usually pretty quick, but they are out of stock on a lot of the main vitamins way too often, which gets frustrating when you’re trying to keep things consistent for patients.
The platform is another issue. They have an app and a back office you can log into on your laptop, but neither is very user-friendly. There are a lot of bugs—it freezes and gets stuck often—and both my clients and I have had repeated issues using it. One of the most frustrating things is that if you log in on your phone, it will automatically log you out on your computer and vice versa.
Customer support is probably the most frustrating part. There’s no phone number, so you can’t call anyone—you have to email support every single time something goes wrong. Sometimes they respond the same day, but other times it takes 1–2 days. I’ve also had tickets closed before my issue was fully resolved or completely answered, which is really frustrating. Responses are usually very short—sometimes just one line—and the communication often feels rushed, like they’re trying to close the ticket quickly rather than fully address the problem.
The biggest downside for me is pricing. You have to mark your services up pretty high just to make a solid profit, but you also don’t want to jack your prices up too high—you want to stay within range of nearby med spas. If you price too high, you won’t get any clients. For example, I charged $400 for a Month 3 weight loss dose and only made about $250–$275, which isn’t terrible but not great considering overhead.
Their payment system is outdated—you get paid by check, and you have to print it and physically take it to the bank. No direct deposit, which is inconvenient. On top of that, you only get paid on Tuesdays and Fridays if you’ve requested a payout—you don’t get paid at the end of each day like I initially expected.
Another major thing to be aware of is the contract. It cost around $2,000–$4,000 (I can’t remember exactly) and I financed it through Klarna, so obviously there’s interest. You’re typically locked into a year, and it’s not easy to get out of it. You have to submit a cancellation request within a very specific 30-day window before your renewal date. If you submit it too early, they may push it back and mention potential legal escalation.
Overall, it’s not a bad option if you’re just starting out and need something to get going, but there are definitely limitations and frustrations you should be aware of before committing.
18 January 2026
The platform is difficult to use
The platform is difficult to use. We have emailed and an actual in person conversation would have been helpful instead of constant emailing back and forth adding different people in and no one taking responsibility for piecing it all together. The platform is not user friendly and difficult to use.
12 January 2026
Vitamin Availability
My biggest issue is most of the vitamins I need are almost always out of stock. I cannot order from Olympia due to being located in Louisiana. If the medications would be readily available to order, I would have no issues.
5 January 2026
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