It seems that Hydra are making good progress with a long fault that I have been having for a few days. Obviously, Easter Hols got in the way. Apparently a new charger and fitting is to be arranged.... See more
Company replied
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See what reviewers are saying
I used one of their chargers at a hotel and needed a receipt for my expenses. Although I couldn't initially find where to process my request online, when I called the help line I was connected to a... See more
Company replied
I found Hydra EVC online and they gave me a quote straight away. From quote period to Installation (less than a week) Chris monitored everything for me, making sure everything runs smoothly. I did... See more
Company replied
We had a Notus home charger installed recently and the whole experience was great from start to finish. The installer was knowledgeable, tidy, and explained everything clearly. The HYDRA support team... See more
Company replied
Company details
Written by the company
Hydra was created with the vision to educate and help improve the UK’s Electric Vehicle Charging Infrastructure with robust charging solutions, assisting the public's transition to EVs. Please do not hesitate to contact us if you have any questions or require any assistance at all.
Contact info
11 Totman Close, SS6 7UZ, Rayleigh, United Kingdom
- 01268205121
- office@hydraev.co.uk
- hydraev.co.uk
4.4
Excellent
59 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Well Done
It seems that Hydra are making good progress with a long fault that I have been having for a few days. Obviously, Easter Hols got in the way.
Apparently a new charger and fitting is to be arranged. Well done Yasar.
Thank you.
7 April 2026
Unprompted review
Reply from Hydra EVC
Thank you for your review; we really appreciate your patience while we worked through the issue.
We’re glad to hear progress is being made, and we’ll make sure the replacement and installation are handled as smoothly as possible.
We’ll be sure to pass your kind feedback on to Yasar as well.
Thanks again for your support,
Team Hydra EVC
had a problem with getting onto the log on
had a problem with getting onto the internet settings, customer service rang me within an hour and went through the process of logging in.
Thank you for this I would recommend Hydra 100%
27 March 2026
Unprompted review
Reply from Hydra EVC
Thank you for your great feedback, we’re really pleased we could get this resolved quickly for you.
Getting you up and running smoothly is always our priority, so it’s great to hear our team was able to support you through the process.
We really appreciate the recommendation!
Team Hydra EVC
Did exactly what I needed them to do and with UK based staff
I used one of their chargers at a hotel and needed a receipt for my expenses.
Although I couldn't initially find where to process my request online, when I called the help line I was connected to a helpful lady in a UK office. She directed me to where I could request a receipt and within a couple of hours I'd had it emailed over to me. Did exactly what I needed them to do and with UK based staff. 5 starts in my book. Thanks
23 March 2026
Unprompted review
Reply from Hydra EVC
Thank you for your fantastic review — we’re really pleased we could help you get exactly what you needed.
It’s great to hear our team was able to assist quickly and guide you through the process, and we’re especially glad our UK-based support made a positive difference to your experience.
We really appreciate the 5-star feedback!
Team Hydra EV
Chris was a great help we just moved…
Chris was a great help we just moved into our new house and come with hydra charger could not get it on line to charge Chris sorted it all out for us and kept in touch till it was all working thanks again for your help 👍👌
12 March 2026
Unprompted review
Reply from Hydra EVC
Hi,
Thank you so much for your kind words! We’re really glad Chris was able to get everything up and running smoothly for you. Moving into a new home can be hectic, so it’s great to hear your HydraEV charger is now working as it should.
We’ll be sure to pass your feedback on to Chris—he’ll really appreciate it! If you ever need any further support, we’re always here to help.
Enjoy your new home and happy charging ⚡🚗
Great service from start to finish
Great service from start to finish, listened to our concerns and came up with a solution at a very affordable price.
3 March 2026
Unprompted review
Reply from Hydra EVC
Thank you so much for your kind words! We’re delighted to hear you were happy with the service from start to finish. We truly appreciate your support!
Excellent support service from Chris
Excellent support service from Chris
A quick response and immediate remote resolution for a faulting unit.
Couldn’t have asked for better results and a more polite and courteous communication
2 March 2026
Unprompted review
Reply from Hydra EVC
Thank you so much for the wonderful review! Chris will be thrilled to hear your feedback. We’re glad we could resolve the fault quickly and make the process smooth and stress-free for you. Your support means a lot to the whole Hydra team!
Chris from Hydra was very helpful with…
Chris from Hydra was very helpful with my first install with Notus Charger at customers house.He came to customers house to help connect charger to wifi.Which saved me having to return.
3 February 2026
Unprompted review
Reply from Hydra EVC
Thank you for the 5-star review! We’re glad Chris could step in and help get everything connected, saving you time and an extra visit. That’s the Hydra way!
Great customer service
Great customer service. I emailed hydra and they phoned me back within the hour. They sorted our problem out, which was due to our fault. They said they'd phone back the next day to see how we got on and they did . Thanks very much.
19 February 2026
Unprompted review
Reply from Hydra EVC
Thank you very much for the 5-star review! We’re glad we could quickly return your call and help resolve the issue. Even when problems arise unexpectedly, we’re always happy to help. It’s great to hear everything is now working well!
Friendly, professional service!
Fitted my vehicle with a new charger. Very friendly, professional service. Would definitely recommend Hydra evc to anyone needing this service.
16 January 2026
Unprompted review
Reply from Hydra EVC
We really appreciate you taking the time to leave this review. Providing high-quality installations with a professional and approachable service is what Hydra EVC is all about. Thank you for trusting us with your vehicle charger installation!
Great experience
We had a Notus home charger installed recently and the whole experience was great from start to finish. The installer was knowledgeable, tidy, and explained everything clearly. The HYDRA support team were quick to respond to any questions and made the process really smooth. Would definitely recommend them.
2 February 2026
Unprompted review
Reply from Hydra EVC
Thank you for the 5-star review! We’re thrilled you had a great experience with your Notus charger installation and our support team. Your recommendation means a lot to us.
Excellent work from Ricky.
Excellent work from Ricky.. worked quick and without fuss..
cleaned up as he went.. I would recommend this company to all my friends with an ev
Thanks and well done!
6 February 2026
Unprompted review
Reply from Hydra EVC
Thank you for the 5 stars! We’re glad Ricky provided a quick, clean, and stress-free installation. We appreciate your support and recommendation!
We had a Notus charger fitted recently
We had a Notus charger fitted recently, we are very pleased with the service the installer was on time and very efficient, the support team were very helpful too. I highly recommend HYDRA
7 February 2026
Unprompted review
Reply from Hydra EVC
Thank you so much for taking the time to share your experience. We’re pleased everything went smoothly and that both the installation and support met your expectations. Your recommendation means a lot to everyone at Hydra!
Great customer service and engineers
Great customer service and engineers, would highly recommend.
2 February 2026
Unprompted review
Reply from Hydra EVC
Thank you for the kind words! We’re thrilled you had a great experience with our team. We’re always here if you need us in the future.
I found Hydra EVC online and they gave…
I found Hydra EVC online and they gave me a quote straight away.
From quote period to Installation (less than a week) Chris monitored everything for me, making sure everything runs smoothly.
I did have a doubt at a point as they only accept Bank transfers and wanted payment for the charger before dispatch as intially we agreed that payment will be on installation however Chris spoke to their management and found a solution for me which didn't delay anything. Chris managed to get my charger over to the technician and installation went ahead on the day as planned.
Highly recommend them, specially Chris's service! Fast! efficient!
11 February 2026
Unprompted review
Reply from Hydra EVC
Thank you for the fantastic review! We’re pleased everything progressed quickly and that Chris ensured the installation stayed on track. We appreciate your trust and are glad we could provide a solution that worked for you.
Your recommendation means a great deal, thank you for choosing Hydra EVC!
Really good experience
Really good experience. I’m very impressed and I’ve never experienced any problems. Quick and efficient!
11 February 2026
Unprompted review
Reply from Hydra EVC
Thanks for choosing Hydra—we're glad we could deliver a great experience for you.
Great service from start to finish
Great service from start to finish. Allanna in the office was always very helpful and organised everything without a hitch. Shaun the fitter was friendly and professional and made the installation look easy! Wouldn’t hesitate to recommend.
17 December 2025
Unprompted review
Reply from Hydra EVC
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you had a great experience from start to finish.
Your recommendation truly means a lot to us. If you ever need anything in the future, we’ll be more than happy to help!
Great Service👏🏽
From start to finish, the team was incredibly helpful and kept me updated throughout. Will definitely recommend to family and friends. Thank you for your service!
4 February 2026
Unprompted review
Reply from Hydra EVC
Thank you so much for your lovely review!
We’re really pleased to hear that you felt supported from start to finish and kept well informed throughout the process, that’s exactly the experience we aim to provide.
If there’s ever anything more we can do for you in the future, we’d be delighted to help.
Chris from Hydra was very helpful and…
Chris from Hydra was very helpful and ensured the EV charger installation went well and the app is works well. The installation was neat and the chsrger works as expected.
3 February 2026
Unprompted review
Reply from Hydra EVC
Thank you for your feedback. We’re glad to hear Chris was helpful throughout the process and that the installation went smoothly.
It’s great to know the charger and app are working as expected and that you were happy with the neatness of the install.
We really appreciate you taking the time to leave a review.
Superb service from the hydra team…
I would like to thank the hydra team for their assistance in getting the Hydra Notus charger installed at my house. From my first contact with the hydra team, they have been incredibly helpful and informative up on to installation. I will absolutely recommend them.
9 February 2026
Unprompted review
Reply from Hydra EVC
Thank you for the kind words. We’re delighted to hear you had such a positive experience with the Hydra team from initial contact through to installation.
It’s great to know the information and support provided made the process smooth, and we really appreciate your recommendation. Enjoy your Hydra Notus charger, and thanks again for choosing Hydra.
pride House, Basildon
Hydra Genesis Dual 22kW EV chargers are a joy to fit, connections are simple and straightforward and the chargers leave the factory pre-commissioned, which makes set up a simple operation. They also look great for a commercial charger with great support from the team at Hydra.
30 January 2026
Unprompted review
Reply from Hydra EVC
Thank you for the fantastic feedback and 5-star review.
We appreciate your support and look forward to working with you again on future projects.
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