Hyberg Reviews 19

I had high expectations for the Hyberg Slumber series, but unfortunately my experience has been disappointing—especially considering the price.

Right from the product descriptions, there is confusion. For the Hyberg Slumber 300, the medium size is listed as 170 cm in length. However, if you select the Hyberg Slumber 400 in the same size, it is suddenly listed as 160 cm. This inconsistency is unclear and should be communicated much more transparently.

Even more concerning is that my own quilt (Slumber 400 in medium) measures only around 150 cm in reality. That is significantly shorter than advertised and, in practice, too short to function properly. For a quilt in this price range, that is simply not acceptable.

On top of that, customer service has been a poor experience. Hyberg has taken a very long time to respond, and when they do, the tone is not particularly helpful or solution-oriented. It gives the impression of a company that does not take customer concerns seriously.

All in all, I’m left with a quilt that I struggle to see how I can actually use. That’s a shame, because the concept and materials seem promising—but when basic things like accurate specifications and customer service fall short, the whole product suffers.

Conclusion:
A promising concept, but inconsistent specifications and disappointing customer service make it difficult to recommend the Hyberg Slumber series.

No delivery

I ordered warm booties on the 18th of October. The money was withdrawn the 21th but so far no information as to when I can expect the delivery.

I have written custumer service and they promise to get back to me. I hope so!

The shipping arrived quick.
The order & payment process went fine.

I‘ve returned items worth 300,- € 6 weeks ago. The‘ve already arrived in Berlin (Hikerhaus.de seems to take care of the returns).
Wrote three e-mails so far.
Got one answer (which is better than none ;)) but nothing happened so far.
Lets be patient.
But yet. Unfullfilling.

No refund although I sent back the product 2 weeks ago

I reported a quality problem with a sleeping bag. I wrote them an email, heard nothing. Tried the online helpdesk, which just told me to wait. 6 weeks have passed, and I have not heard from them.

I ordered two drybags which took over two weeks to arrive (Germany). I grew a bit impatient because I needed them for a trip. So I used the chat on the website to contact customer support. They asked me to stay patient for two more workdays. After that they would ship the drybags again. After three days there still were no drybags in my mail. So I contacted them again. They promised to ship the drybags again immediately. Ten minutes later the mailman brought the drybags... I wrote again, that they don't have to ship new ones. They seemingly were grateful for that, because I just received two small dcf bags of which I can make good use on my next trip. Thanks Hyberg!
The overall quality of Hyberg Backpacks and other gear is great.

Dodgy.
Weird return policy where you have to write them and get some number to return your product, they also exclude sale items. (Both not in line with EU law)

They also only returned my money after I contacted them about it 4 weeks after returning. (Legal limit are two weeks in any case)

Their cookie banner on mobile also only allows to accept cookies not reject them...

All red flags for me. It doesn't seem like a trustworthy shop.

I preorderd a quilt in January for delivery in early March.
Any time I managed to reach customer service they told me the delivery would be in one or two weeks, last time they told me that it would be three days.
Yet nothing happens and it is now the end of May

Update:
after giving them a deadline and threatening legal action they delieverd

Most terrible customer experience ever. No communication at all while card instantly charged, then a sudden angry answer as soon as I warned about opening a dispute. Get your stuff and business elsewhere.

As other people already wrote, the costumer service is really terrible. I orderd a quilt from their website in mid february. On the website it stated that the quilt will be ready for shipping in 5-7 Days. By the end of february nothing happend so i checkd the website again - there they now changed the delivery to early March. By early March again nothing happend, so i cheched the website again, and again they changed the delivery time - this time to earyl april (all the while i didnt receive any form of communication from them). I then messaged them, requesting a refund to which they initially countered with a different quilt but after insiting on the refund, they agreed. Then again nothing happend for two weeks (despite me messaging them twice). Only after threatining legal action, i received my refund. I then tried to write a review on their website, which the deleted twice...

I’ve been waiting over a month now to receive a refund for an item that the shop has confirmed was returned. Despite multiple attempts to contact them, my emails remain unanswered, and reaching them by phone has proven very difficult. If you're looking for a hassle-free experience, I would advise caution before purchasing from this online shop.