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See what reviewers are saying

Rated 2 out of 5 stars

I received a HXTN bag as a birthday present and overall the bag is excellent, however I have a quality issue with some of the stitching and have tried to contact the company to raise a quality issue.... See more

Rated 1 out of 5 stars

(Order#16913) I do not recommend shopping at this store. I have placed two orders so far, the first purchase was a bag which turned out to be quite good but below expectations, while the second o... See more

Company replied

Rated 5 out of 5 stars

I bought a hat from HXTN on their recent sale. The item arrived pretty quick and I'm happy with the product! Good fit, solid stitching and i've received nothing but compliments my friends. I don... See more

Rated 5 out of 5 stars

Bag is legit, it surpassed my expectations. Good quality material and very stylish. Exactly what I was looking for! I live in the states and I think it took a bit over a week before I received it. Whi... See more

Company details

  1. Fashion Accessories Store

Written by the company

HXTN Supply | Street Style | Official Store | Backpacks & Accessories


Contact info

2.4

Poor

TrustScore 2.5 out of 5

120 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Have ordered multiple items from HXTN…

Have ordered multiple items from HXTN Supply (bags and clothing) and the quality of product has always been amazing. When contacting customer services for an exchange in size, they responded promptly and were extremely helpful.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

10/10 bags

I bought myself a chest bag and another for a present. Im very happy with mine . Would recommend to anyone A+.

2 August 2021
Rated 5 out of 5 stars

Love the bags

Love the bags. They are really well made and the shipping was pretty fast!
10/10 would buy again

7 July 2021
Rated 5 out of 5 stars

Bag Is Legit!

Bag is legit, it surpassed my expectations. Good quality material and very stylish. Exactly what I was looking for! I live in the states and I think it took a bit over a week before I received it. Which is a very reasonable delivery time frame given the product is being shipped from UK. Would definitely order again if needed.

2 July 2021
Rated 5 out of 5 stars

Eeeekkk

Eeeekkk! The bag is so dope that even my boyfriend wants to steal it! Perfect for biking, I can wear it on my front or my bike. So happy!

4 June 2021
Rated 5 out of 5 stars

Great Customer service

I would like to correct my review as the issue I was complaining about was in fact my fault. They were quick to reply with this review and to assist me with my questions despite me being so quick to complain. Customer service was in fact good and professional. I’m glad they were quick to respond to this.

1 June 2021
Unprompted review
HXTN Supply logo

Reply from HXTN Supply

Hi Luke, I hope you're well.

It is unfortunate you have chosen to post such a review so swiftly. Your order was placed exactly 48hrs ago on Sunday morning - our website clearly states that orders will be dispatched on the next working day (with yesterday, Monday 31st being a national holiday).

Your order will be dispatched today and we hope that you enjoy once received.

Thanks,

HXTN

Rated 5 out of 5 stars

Best shopping experience by this far!

This was my first time ordering from HXTL Supply. My order came quickly and the quality of the products are excellent! My expectations were already quite high but this exceeded my expectations which happens rarely. Plus the customer service has also been really friendly and useful so there's basically nothing negative to say.

12 May 2021
Rated 2 out of 5 stars

I still haven’t received my items

I still haven’t received my items and there’s no way to check on the item, besides a basic tracking system that doesn’t tell much

10 May 2021
HXTN Supply logo

Reply from HXTN Supply

Hi! I hope you're well.

I am very sorry for any delay in shipping. Due to the impact of COVID-19, delivery times in some cases have increased slightly as our delivery partners ensure COVID secure practises.

I can see that this order was received later on the day of posting this review, and I hope that you have enjoyed using your HXTN items! Really appreciate your continued support.

Thanks,

HXTN

Rated 1 out of 5 stars

I’m missing a piece and got double of…

I’m missing a piece and got double of another one. Definitely would like what I paid for.

9 May 2021
HXTN Supply logo

Reply from HXTN Supply

Hi Valentine, I hope you're well!

If you can please email info@hxtnsupply.com we will 100% ensure this is sorted. You should always receive what is ordered and that is definitely not befitting of our service.

Thanks,

HXTN

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