First time customer who wanted a specific product and looked for reviews with the best service and price. HWS Beauty came with both so I felt confident with my purchase. Ordering was simple and I was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was looking for something to fix a split nail- just kept growing and splitting- the kiss power flex is hopefully the solution! Seems to be doing the trick so far-,I applied it over a week ago and can... See more
Delivery first class. Very friendly website. Kept informed all the time. Product is fantastic. Always a good discount which helps as it is a little dearer then other shampoos and conditioners. This ma... See more
Good price Have purchased Color Wow direct previously so know they are quality products but you beat them hands down on price Delivery good too and delighted you do not use Evri , the worst experi... See more
Company details
Written by the company
Discover the best salon haircare brands all in one place. Whatever your hair needs, we have something for everyone.
Contact info
Unit 9 The Arena, Mollison Avenue, Enfield, EN3 7NL, London, United Kingdom
- info@hwsbeauty.co.uk
- hwsbeauty.co.uk
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good products and prices
Good products, good prices and quick delivery. First purchase from this company and pleasantly surprised at the service so will definitely purchase from them again
8 September 2026
Quick delivery thank you
11 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from HWS Beauty
We’re very sorry to hear that you haven’t received your parcel. Please email us at info@hwsbeauty.co.uk with your order details, and our customer service team will be happy to look into this for you and help resolve the issue as quickly as possible.
Reply from HWS Beauty
Dear Tess,
Thank you for your feedback.
Unfortunately, after checking our systems, I could not find any issues or complaints reported from your side.
If you are experiencing any issues, please contact our Customer Service Team at info@hwsbeauty.co.uk. They will be happy to look into the matter and assist you further.
Kind regards,
HWS Beauty Team
Prices are competitive and supply and…
Prices are competitive and supply and delivery always efficient.
11 August 2026
Great Service Great experience from selection to…
Great experience from selection to ordering to receiving.
🌟🌟🌟🌟🌟🌟
9 September 2026
Unauthorized payment taken
Tried to add a discount code available on the HWS beauty website and adding it somehow took paymemt off my account without even clicking on payment. The discount was still not added. What is this fraud? Can you cancel my order and refund me asap as it was an unauthroized payment taken from my account?
Waiting to hear from you soon.
Order no: 553238
19 September 2026
Unprompted review
Reply from HWS Beauty
We’re sorry for the concern and frustration this has caused.
We can confirm that your order has been cancelled and a full refund has been issued. We have also checked the order and can confirm that we cannot authorise or take a payment in the manner described.
We understand your concern regarding the payment being taken unexpectedly, particularly as you were attempting to apply a discount code. However, we are unable to determine how the payment was initiated from our side.
Your order has now been cancelled and the refund has been processed. Please allow the relevant time for the funds to appear back in your account, depending on your bank or payment provider.
We apologise for the inconvenience and hope this resolves the matter.
Very quick delivery 👍
11 September 2026
Delivery was good didn't have to wait…
Delivery was good didn't have to wait long good service 👍
11 September 2026
Very poor communication while enqiyry…
Very poor communication while enqiyry about order.
11 September 2026
Reply from HWS Beauty
We’re very sorry to hear that you feel the communication regarding your enquiry was not up to our usual standard.
We have checked our side, but unfortunately we can’t seem to find any information relating to your enquiry or order. Please contact us at info@hwsbeauty.co.uk with your order details, and we’ll be happy to look into this for you and assist as quickly as possible.
Product arrived on time delivered with…
Product arrived on time delivered with care only just started using it so can’t comment on it but been told by a user it’s great so hears hoping
10 September 2026
Very happy with your service
Very happy with your service, communication and delivery.
I am happy with the product and the results from using it.
10 September 2026
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