Hurtigruten Reviews 424

We initially booked on a Black Friday deal for a total cost of around £14000

Excited for our travels we were told our cruise was cancelled due to the sheep no longer being in use in Antarctica and we’d need a refund or to rebook

We rung and were offered to rebook on a nicer ship, same dates at THE SAME COST

A few weeks later we were again contacted to say they couldn’t honour this price, despite offering it to us

It has ended in us getting a refund (not currently received) having got our hopes up and ruining what would have been a trip of a life time

Overall, I hope the company will improve its service in the future and honour prices it is offering, but currently I wouldn’t trust a word the company says as it’s left us and many other customers very disappointed

Initially our expedition was cancelled and then I rung the company for the second time after they had been caught lying to numerous customers. After the call handler spoke to their team leader I got a call back to say I was out on Fram and price matched and it was all sorted. This was about 2 weeks ago. I was about ready to alter my review below on this company after they agreed to price match but then they broke this promise after a cabin was allocated. The exact quote was ‘this request was denied by our revenue department’. This had been approved by a team leader.

What a cowboy company. My dream trip might be cancelled but I won’t have to deal with this shambles anymore. They should be ashamed of themselves.

Do yourselves a favour and book with a company that values their customers. Take note of how low average review is for this company… it’s for a good reason.

Spammers.
I have no idea how they got hold of my email address but I am being spammed 4-5 times a week by them. I've unsubscribed and blocked them as spam but they still email using different emails.

Hurtigruten charge a ridiculous amount for excursions eg we went on a coach for 40 mins and back to Nordkapp where there is no entry charge. Cost £210 each!!!!
Wine costs £60 a bottle for those you can buy for £7 in an English supermarket! Beer too!
Absolute rip off!! Don’t even consider it!

We are staying in a disabled room that is right near the outer door to the car deck. The boat stops every 2-4 hours through the night at the small ports and each time the door opens it makes huge noises and shaked the wall of the cabin. After 3 nights of no sleep I asked the guest services if we could be moved. I was informed the door was meant to be fixed in Bergen but wasn't. The cree and other guests were also complaining but there was nothing they could do! They mentioned that the rooms should not have been used but the boat was overbooked and they had no choice. As a paying customer this is unacceptable. Taking money, putting guests into a room the company knows is unacceptable and purposely making the trip a nightmare for your customer.

Booked a 3 night tour from Tromso to Trondheim, trip did not go as planned, no planned stops as per itenary, 1 day completely stranded on a random location with nothing to do, the other day there was just non-stop sailing. Not worth it.

We are still waiting for a refund of pre-booked excursions on a cruise in November (over two months ago) that did not take place because the ship was unable to land passengers. The crew and expedition team on the ship were lovely but the company they work for is dreadful.

I can't understand why there are so many bad reviews here. I am right now writing this review from a trip in Antartica! It's awesome, great internet, landings and cruising every day, this is so well organized expedition, I love it!

When things go right, the trip is lovely. When they're to blame, you're on your own.

The views are beautiful, the boats are somewhat on time, when not being cancelled like ours. But the moment they have your money, you're just a number to them, especially when it comes to owed refunds.

Disjointed, no communication on the back end, and it's the guest experience that suffers for it.

It's like they're hoping that through ineptitude, ignoring emails, and passing you round to different email addresses, that you'll give in and stop following up for your refund.

Ask for a phone number to call, or the name of their alternative dispute resolution provider and they'll ignore you for a week - then ask a question you answered months ago.

They don't care. They just wat your money, then you barely exist to them.

Under Hurtigruten's control my suitcase disappeared. Their reply to date is disinterest and totally lacking customer support.

Recently had a trip to the Antarctica with Hurtigruten. Trip was cut short because someone had an accident onboard and we had to sail back. While I have full sympathy for the patient, I was not happy with the compensation offer. I wrote to the customer service to negotiate, no one responded. I wrote my review on my social media, it was a genuine and honest review, but Hurtigruten’s PR team came and accused me of infringement. So basically they think a customer writing a negative review on social media is destroying their reputation and therefore considered a crime. I have written many feedbacks in the past, positive and negative. This is the first time I have encountered such thing. So fellow reviewers, be careful, this company does not take NO for an answer, negative review is apparently a crime.

After waiting for 3 weeks, I called their customer service again, they apologized for ignoring my email for 3 weeks. I received an email from their compensation team after the call, but the email just says they will look into it, I hope it’s not another 3 weeks of wait.

Unfortunately I had to leave one star. They cancelled the cruise just a few days before we were due to embark due to technical issues with the ship. Fair enough but we have lost money because of it and they have refused to reimburse us. Not only that but they gave us a feeble excuse as to why they wouldn't and it took them almost two weeks to respond to me. Appalling customer service from a company who it would appear just want your money and don't care whether you are satisfied or not. If I could have given them zero stars I would have done.

Well I haven’t even got on board and I can only give them 1star. On 2 occasions this week they have sent me Black Friday deals with NO SINGLE SUPPLYMENTS however when you try to book on line it there is a single supplement applied. I then telephoned them and was told the advert was wrong and misleading so I asked to speak to a manager to be told non were available and they would ring me…..still waiting.

Just completed Bergen- Kirkenes- Bergen on MS Nordnorge. Have to say it was a great experience and delivered on its promises. There was an initial problem using the web site and ended up going through a travel agent. However, this should not take away the level of service from a happy crew, the catering which was wonderful and the overall smoothness of the operation from airport to ship and back again. The scenery is majestic and should be seen. Lucky enough to see the Northern Lights. This is a working ship with, if you like, a hotel plonked on top of it. Excellent and will consider another trip at some time

Having just returned from completing the Bergen to Kirkenes leg of the BKB I can only say that I loved this trip. Staff are very obliging, food was fabulous - and I’m coeliac - cabins comfortable, views spectacular. This is not a cruise ship. No entertainment except the natural beauty of coastal Norway and information about the upcoming day trips possible and where you are travelling and what you will likely see. If you are looking for a large cruise ship with entertainment please look elsewhere. Hurtigruten BKB is a working ship. They stop at small towns along a coastal route to make deliveries - people, cargo, etc. Travellers have the opportunity to do trips at some of the ports depending on their interest.
I can’t wait to return to do one of their expedition cruises or another coastal trip with Hurtigruten like so many others who have travelled with this Company.

Did the In depth Patagonia trip in March this year. We had information sent to us by email about our cruise, it was easy to follow. We were met at the airport in Buenos Aires and transferred to our lovely hotel. All information regarding further travel was given to us on arrival. We were picked up at 0300 and taken to the airport for our flight to Ushuaia where we me the ship Roald Amundsen. What a beauty!! The staff on board were all fantastic, our cabin was spotlessly clean, very comfortable and a warm retreat in the cold weather. The food on board was top notch. Lindstrom restaurant is a must do for a special occasion and the food in Aune was also excellent. The waiters were very generous with the wine! I loved our excursions and they even managed to land us on Cape Horn, a definite highlight for me. Another highlight was Torres del Paine national park. All in all a great cruise, seamless travel, good wifi connectivity onboard and lovely approachable expeditions team who were very knowledgeable about the area.

Fabulous company, I've been on 4 trips with Hurtigruten - Antarctica, Falklands and BKB. Cannot fault them at all, wonderful crew who can't do enough for you, very professional and knowledgeable expedition teams, amazing food, very clean and comfortable ships. 5 star all the way! 😊

Just back from an excellent expedition around Svalbard with Hurtigruten. Well organised with a skillful Expedition Team ensuring safe shore and ice landings, and amazing kayaking in sea ice. Crew went the extra mile looking out for polarbears and northern lights (and smooth waters!) Great food, warm and comfortable cabins. Loved it, booking our next trip this weekend.

Have also been on the Norweigan Coastal ferry journey, loved that too. Quite different, the ferry purpose comes first but also great excursions and fabulous food, comfortable and clean cabins.

Travelled BKB round trip. Nothing but praise. Super ship, super friendly crew and a wonderful experience. If you want a ‘cruise’ don’t book this! It’s a fabulous experience with no entertainment but plenty to see and do. If you want luxury this isn’t for you but it’s what makes it special.

We have travelled with Hurtigruten 5 times, with another trip booked & hope of a further trip following that, we would never travel with any other company. The ships are small, the crew so good, housekeeping & restaurant staff have always been so cheerful & happy to help. There are no casinos, no entertainment as such, just the scenery, shore excursions & talks re local wildlife or culture. For those this suits this is perfect, & the reason we (& many, many of the guests we meet on board) return time & time again.
I have read the negative reviews posted here, & feel certain it's simply the nature of Trustpilot that somebody who has had a poor experience is more likely to post on the site, 132 posts of less than 3 stars (as of today) is not representative of the thousands of people who have travelled & had fabulous experiences.