HURR Reviews 3,256

Amazing, the dress arrived bang on time, in brand new condition (still with tags.) it was a stunning dress and a brilliant service.

Great experiences with Hurr from both renting from others and renting out my own pieces. App and platform makes it super easy to do!

The communication with the seller was excellent beforehand. The garment arrived in perfect condition the day before the rental was due to start. Return process was seamless. Would not hesitate to rent again and excellent service for the price point.

Let me preface by saying, I have used Hurr for years and never had a great experience. Customer service is slow and have previously waited months for a refund. They have now however, excelled themselves in the terrible customer service stakes by passing into committing fraud by taking illegal unauthorised payments.

I rented a dress off a lender back in August for a wedding and couldn't have been more careful with the garment. Packaged it for transit in tissue and a garment bag, wore nothing for it to snag on, didn't drink and even wore my hair up so I wouldn't catch a brush on it. I sent it back on time and the seller messaged me stating there was some damage and did I know anything about it? She sent me some images which looked like a few small snags in the material. I went back and said no I didn't and asked where on the dress the damage was in the hope I could provide some images as evidence but I had no response to this message. The lender had also previously told me the dress was damaged before hire and that she had to get it repaired.

Fast forward to yesterday, I have had £250 taken out of my account from HURR with no authorisation or notification for 'damage'. No one contacted me from Hurr to discuss this beforehand they have just taken this huge amount off me with no authorisation. I did not cause the damage but have not had the opportunity to give evidence to prove this.

Customer Service have told me it's all in line with their terms and conditions but to charge an unauthorised payment of £250 is absolutely shocking with no prior notification or agreement. They just throw 'terms and conditions' at you when they are actually breaking The Payment Services Regulations.

The separate issue here is how Hurr have calculated the damage to total £250 as the dress to buy new is £411 the damage to the dress from the images is minimal. Once again, I didn't cause the damage but there are 2 other sellers on Hurr have the same dress listed with the same damage so it is obviously a common occurrence due to the nature of the material.

I have reported them to my bank and will be reporting to the Financial Ombudsman.

I love renting from HURR. The lenders always communicate well. The clothing arrives at least a day before you need it so there’s no panic/last minute rush. And it brings a new lease of life to my wardrobe. Very happy and would definitely recommend if you want to wear good quality clothes and save space in your wardrobe! (Not to mention the planet-friendly benefits too).

I can’t believe I haven’t used Hurr before. So easy and straightforward, I got to wear the outfit I wanted to wear at the fraction of a price.

I loved that I could rent clothes from others so that it was a very sustainable and simple way to look stylish for an event that I had coming up!

Great service. So much choice of dresses and accessories at a click of a button. No need to wear the same outfit to an event again.

I managed to rent a gorgeous dress that I would never have normally bought myself. It was nice to get dressed up and not feel like I’m in the same outfit I’ve worn hundreds of times before.

Great experience renting with HURR. Fast, convenient shipping and an easy returns process. Lovely dress and planet-conscious fashion.

Loved this rental site, I'm a first timer and it was so simple to use. I was really happy with my rental dress and the renter was brilliant.

I love renting ! So stress free and lots of options. It’s my go to for occasions now.

Smooth and easy process and fabulous dress

Variety on the platform was great, communication was great and delivery was timely! Highly recommend

I have absolutely loved my experience renting on Hurr! This year has been a special one for me with my hen do, legal wedding and wedding and I have hired something from Hurr for all these occasions. The whole renting process is so easy and means having access to so many wonderful items! I have recommended Hurr to all my friends and will continue using it for all special occasions to come! xxx

The process was seamless and it felt super special to wear something unique for a big occasion that I probably won't wear again.

Amazing company, easy to use. Got a beautiful dress on time, in perfect condition and for a reasonable price. Everything was simple and straightforward through the app. Will definitely keep using.

Do not trust this company, Dress was stolen and they refused to help, use by rotation

I had a great experience hiring from HURR. I chose a dress and bag for my Dubai holiday and both arrived on time. The flex pass is great value for money ! I also lend out my items to make some extra cash. Wonderful concept ! Thanks HURR

I’ve always had a good experience lending and renting