HURR Reviews 

★☆☆☆☆ | Poor service and inaccurate listings

I had a very disappointing experience with HURR.
My order was placed in late November, received on 23 December for a rental through 3 January, and included two dresses.

Both items were not as advertised — the fit, proportions, and length differed significantly from the listings, making them impractical to wear. Despite raising issues promptly and following up multiple times, I received no response from customer support at any point.

Return instructions were also unclear, which added unnecessary friction. Given the premium price, this level of service is unacceptable. I would not rent from HURR again and would caution others, especially for time-sensitive events.

A great service for rental- absolutely no complaints

I enjoy using HURR because of the vast range of clothing and accessories available. Whenever I need something for an occasion, I’m always certain that HURR will have what I’m looking for. The customer service team is also always super friendly and helpful in responding to queries. As a lender as well, I find the process very straightforward and seamless.

Very simple process with clear regular updates from the site and renter

I loved the quality of the clothing, plus it got here in well before the time it was due so there was no worries about not having the item for the event!

I’ve been renting from Hurr for a couple of years now and on the whole absolutely love it.
I love the choice of pieces available and use Hurr over other rental sites mainly because of Hurr Flex - I think this is a fantastic concept, however, not all lenders accept Hurr Flex which sort of defeats the object of paying for it!
I also think the app could do with being more user friendly and simple. It feels clunky and difficult to use which is why I’ve dropped a star from my review.
Overall, I’ve rented some really beautiful pieces from Hurr and would recommend.

Amazing!!! Beautiful item and to have it for any events over Christmas was a right treat. I got so many compliments, worth every penny.

Lovely dress, really nice quality. In perfect condition and arrived on time and well packaged. Super easy!

This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I will add that I have only ever used the “managed” service so I have no experience renting from an individual. The dress, once again, came looking brand new, it arrived early and the included packaging and prepaid label makes it the easiest thing ever to send back.

I love renting from Hurr - so much wonderful choice and all the lenders are always friendly and helpful too. This is the first rental where I had an issue with fit, but found using the Fit Guarantee very easy and I was even able to arrange another rental in time for my event! I recommend renting to all my friends rather than buying something new.

Communicating with others on HURR is super simple, I had zero issues with collecting and returning my order, will be using again in the future!

Worst customer experience of my life. They take days to respond to each message and deliberately aim to frustrate you so that you give up. The parcel was sent to my old address despite me updating the delivery address when I placed my order. The Royal Mail tracking information proves that the parcel was rejected by the tenants and immediately returned to sender. Despite me providing this evidence, Hurr refuse to refund me the cleaning fee. The parcel was unopened and the item was unworn, but Hurr would rather cling onto £20 than treat their customers fairly. I will be reporting them to trading standards. Avoid at all costs!!!!

Easy, quick and the items I’ve received have been exactly as described.

HURR are always reliable. What I love especially is their no fit guarantee. I am in between sizes, so it’s hard to get it right sometimes, so the no fit guarantee is perfect. I highly recommend!

The dress will arrive on time and it will be packaged beautifully
Great service and excellent value

I've done a couple of rentals now and it has always gone super smoothly and owners have been lovely and my items have been in pretty nice condition.

Options to rent from owners who own the item or managed rentals by places like Selfridges etc.

* Just bear in mind delivery costs when doing a rental as often you'll be responsible for the return delivery cost and as items are valuable it can be expensive (£10 upwards).

Hurr is great to rent from. Reliable good service.

Really enjoyed renting a dress for my cousin's wedding. Great way to have the benefit of a beautiful outfit without it taking up space in your wardrobe. Will certainly use HURR in the future.

Easy to use website, great communication and fantastic item, loved the jumpsuit! Good for the planet too.