Hume Health Reviews 

5,824
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,507 reviews, most reviewers were somewhat happy with their experience overall. Consumers regularly find the platform and paired products very easy to use, deeply appreciating the comprehensive health tracking data provided. Many users note that these connected devices effectively motivate them to maintain positive daily wellness and fitness habits. Some reviewers were not happy with poor battery life and frequent device reliability issues affecting daily tracking. Customers also experienced unhelpful support responses when trying to resolve technical problems or request refunds. Additionally, a few people described inaccurate measurements and difficulty reading small fonts on the application graphs.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many finding the comprehensive data... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the app is easy to use,... See more

Quality

People report ambiguous experiences with quality regarding these devices. While some consumers are impressed... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide division in experiences. While many... See more

Application

Customers had ambiguous experiences with the app, with many praising its detailed information, graphics, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the Hulme health monitor.Iv improved my training and working on my sleep.Then I bought the Hulme pod .So I'm trying to improve my overall health.Im impressed with the results so far.

Rated 4 out of 5 stars

The Hume band and POD is accurate and shares meaningful data for your body, not some generic information that doesn't apply. It's easy to use, navigate through the various data it provides, and comfor... See more

Rated 3 out of 5 stars

The app and pod are great but were let down by the version 1 band that has poor battery life and occasional connectivity issues. So the resulting problem is data isn’t the full picture. Customer servi... See more

Rated 3 out of 5 stars

I haven't used customer services so I cannot comment on support. As a Whoop user I decided to try Hume hearing good things however the two things that are the biggest pain are not being able to charge... See more


3.6

Average

TrustScore 3.5 out of 5

6K reviews

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Replied to 85% of negative reviews

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3.6

All reviews

(5,824)

5,731 reviews in the last 12 months

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Rated 1 out of 5 stars

To be honest they don't deserve 1 star

To be honest I returned the Hulme Health band 2 without giving it chance. The band just didn't feel right on my wrist. The other thing is they advertised the band that the whoop band cost over £200 a year subscription where has their band doesn't. On App to get the benefits they advertise you need to subscribe an a additional subscription at a cost of more than £200 .
per year.

The reason it got 1 star is I returned the band at my cost on 16th July and they eventually after many emails only to receive generic AI emails back. Eventually I finally got my refund minus a restock fee on the 3rd of August

16 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Peter,

Thank you for taking the time to share your experience.

I'm sorry to hear that the Hume Band 2.0 wasn't the right fit for you and that your return experience was frustrating.

I'd like to clarify that Hume Plus is completely optional and is not required to use the Hume Band. The band can be used without a subscription, with all core tracking, health metrics, and essential features available to every user. Hume Plus is simply an optional membership that provides additional premium insights for those who choose to subscribe.

I'd also like to clarify that our Return Policy states that return shipping costs are the customer's responsibility. Once an eligible return is received and processed, we issue a full refund, as we do not charge a restocking fee.

If you have any questions about your refund or believe there was any discrepancy with the amount you received, I'd be more than happy to take another look. Please feel free to reply to your existing support email and address it to my attention. If you haven't contacted us yet, you can email us at support@myhumehealth.com, and I'll be happy to review your case and provide any clarification or assistance you may need.

Best regards,
Hannah
Customer Success Manager

Rated 1 out of 5 stars

I know the new business model is to…

I know the new business model is to sell you a product, ($200ish for the scale), then make you pay monthly payments, ($15 app), in order to use the product. Then sell you another product, (Hume band $150ish), to improve the accuracy of the original product that when they sold it to you promised it was as good as a dexa scan….its not. This company is nothing more than a hustle. Sadly, we’re all used to being hustled like this these days, you never really own the scale if you have to pay rent to use it. If this review costs Hume at least one customer, then I’ll be happy. Please let that customer be you.

5 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Sam,

Thank you for sharing your feedback.

I'm sorry to hear that this has been your impression of Hume Health.

I'd like to clarify that both the Hume Band and the Hume Pod work without a Hume Plus membership. Hume Plus is completely optional and is designed for those who want access to additional premium insights and features. All core tracking, measurements, and health metrics remain available without a subscription.

Our Support team is always here to answer any questions you may have about how the devices and Hume Plus work. If you'd like to discuss your experience further or learn more about how everything works, and you haven't contacted us yet, you can email us at support@myhumehealth.com. We'll be more than happy to assist and provide any clarification you may need.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Comprehensive data replaces 4 other Apps

I have found the comprehensive data provided by Hume has replaced the four health related apps I was using to manage daily pacing for chronic pain and health tracking. The blood pressure estimates are something I've looked for a long time. I highly recommend.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Hume Pod and Hume Band 2.0

Purchased a Hume Pod and Hume Band 2.0

Very slow delivery, shipped direct from China.
Hume Band under reads BP by a substantial amount.
Hume Pod will not complete measurement set.
Hume Pod over reads weight by approx. 4kg.
Not a quality product it appears.
Shame really as I quite like the design of the band.

Better be a quick refund or it's chargeback time on the CC!

5 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Semmy,

Thank you for taking the time to share your feedback.

I'm sorry to hear that your experience with both the Hume Pod and Hume Band 2.0 did not meet your expectations. This is not the standard we strive to uphold.

We'd really appreciate the opportunity to review the issues you've encountered. If you already have an open support ticket, please reply to that email and address it to my attention so I can continue assisting you. If you haven't contacted us yet, please send an email to support@myhumehealth.com using the email address associated with your Hume Health account, along with any relevant photos, screenshots, or videos that demonstrate the issues you're experiencing, including the incomplete Hume Pod measurements, the weight discrepancy, and the blood pressure readings.

Once we receive those details, we'll carefully review your results, investigate what may be causing the discrepancies, and provide the appropriate troubleshooting steps or next steps. If a refund is appropriate, our team will also be happy to guide you through that process.

We appreciate you bringing this to our attention and hope to have the opportunity to make things right.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Bands and scale work very well

My wife and I both have bands and we also have the scale. So far all devices have been flawless and we've had no reason to question any of the data being produced. Battery life is great on both bands and I am genuinely finding the band is helping me focus on my weight-loss.

5 August 2026
Unprompted review
Rated 4 out of 5 stars

I recently complained to Hume health…

I recently complained to Hume health that my Gen 1 Hume band was inconsistent and wasn’t tracking my activity correctly. They replaced it with the Gen 2 band and it is working well so far. Very pleased with its performance including blood pressure reading.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Scale is a pain in the butt

Scale is a pain in the butt. 1/2 the time I get on to weigh, it will have failed attempts. I wet my feet and hands and it says I’ve past my ideal time to weigh. It’s different every day by vast swings while my cheap Chinease scale next to it. Is way more consistent and has small jumps when I actually eat to much. Hume needs to fix a ton of problems. Would not recommend. For back ground, I have 30 years in wellness, personal training, yoga instructor, health coach and therapist

5 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Erika,

Thank you for taking the time to share your feedback.

I'm sorry to hear that your experience with the Hume Pod hasn't met your expectations.

Our Support team would be happy to review your measurement data in more detail and help determine what may be contributing to the issues you're experiencing. If you could send us an email with the email address associated with your Hume account, along with relevant screenshots of your readings, any error messages, and details about your weighing routine, we'd be glad to investigate further and provide personalized troubleshooting steps.

We appreciate you bringing this to our attention and hope you'll give us the opportunity to help improve your experience.

Best regards,
Hannah
Customer Success Manager

Rated 1 out of 5 stars

Diabolical company

Diabolical company! Scam offer Emails to purchase the 2.0 band and infant your purchasing the old 1.0 band. I had to return the band at my own cost as they refused to pay the return. I have proof they received it and sent confirmation of this. I’ve sent weekly emails chasing a refund. Absolutely shocking customer service! I’ve been waiting for a refund for 4 weeks since they received the return. Don’t buy a thing from this company and I won’t be recommending any of their products again.

8 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Zoe,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear about your experience and understand your frustration. This isn't the experience we strive to provide, and I want to assure you that we're here to help.

After reviewing your case, I can see that our Support team has been in contact with you and has already submitted your refund request for processing. I'm also pleased to confirm that your refund has now been processed.

I've also sent you an email to confirm this and to check if there are any remaining concerns or questions I can assist you with. If there's anything else you need, please feel free to reply directly to my email, and I'll be happy to help.

Thank you for your patience, and I hope we have the opportunity to address any remaining concerns.

Best regards,
Hannah
Customer Success Manager

Rated 1 out of 5 stars

BUYER BEWARE!!!!

BUYER BEWARE!!!!
This company has the absolute WORST customer service EVERRRR!!! Do not think you can just return the product and get your money back easy peasy like the website so eagerly offers.
You WILL NOT EVER get a human response as their reply email says you will.
You can send them all the return shipping documentation and you will not get a return delivered receipt from anyone other than your shipping company.
They will not issue a refund for the product so you may as well save yourself the shipping money and take the loss. At least you will have the crappy un user friendliest smart scale ever.

UPDATE:
Finally after several social media posts and this review, i received confirmation that my return was received. So theres that. Ill update when the refund is credited and if all goes smooth ill edit this review accordingly.

2 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Jennika,

Thank you for your feedback.

I'm truly sorry to hear about your experience and understand how frustrating this has been.

This is certainly not the experience we want our customers to have, and I'm sorry that the return process has left you feeling this way.

I'd really like the opportunity to review your support case and understand exactly what has transpired. If your support ticket has been closed, please reopen it and address it to my attention. I'll personally review the correspondence, the return documentation, and the status of your refund so I can work with you toward a satisfactory resolution.

We appreciate you bringing this to our attention and hope you'll give us the chance to make things right.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Excellent Customer Service

The response and customer service was top notch. It was a delight to be understood and have the situation rectified which was at no fault to Hume. The product and company are the best!!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

We both have the band and share the…

We both have the band and share the pod. The information is most helpful and helping us to see areas that we may need to improve and how to generally access our day-to-day health. We would encourage anyone considering Hume to order as soon as possible.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great help after heart surgery

The Band and Pod combination have, like nothing else, given me the confidence to make an effective return to the gym after heart bypass surgery. Helps me manage the delicate balance between being too cautious and too ambitious and I can monitor and manage the improvement in my vitals.

4 August 2026
Unprompted review
Rated 3 out of 5 stars

I would give this review a 0.

I would give this review a 0.
So disgusted with hume. We brought 2 bands on the 9th of July. The bands never left the local couriers depot before the courier initiated a return to sender all of which was on the couriers site and their emails to me which were all forwarded to hume which also had access to this.

They kept apologising for me needing to return which I kept correcting them and providing the evidence to them that it was their chosen courier that did this not us as no delivery was never attempted.

They sent a new order which arrived today. Only one problem they only sent 1 hume band when actually as the order states I paid for 2. Absolutely disgusting incompetence on the companies behalf there is no way they can make up for this now. Avoid at all costs.

I not only now require a full reimbursement for the bands and the warranty I paid for but also the scales and the warranty I paid for.

I want nothing to do with their products and will source alternatives.

After receiving an email from Hannah the person who replied, I have changed my review rating. An acceptable compensation was offered of a 30% refund on our total order, and also 3 months each on the premium of the app as well as a speedy delivery of the missing band. This still has impacted on the overall experience so although I have increased the stars given this is only for the action undertaken after my initial review.

4 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Michael,

Thank you for taking the time to share your experience.

I'm truly sorry for the frustration and disappointment this has caused.

I understand how upsetting it must have been to have your original order returned by the courier before a delivery was ever attempted. Then, receiving only one Hume Band instead of the two you ordered understandably added to that frustration. This isn't the experience we aim to deliver, and I want to assure you that we are committed to making this right.

I've now taken over your support case personally and will be working with you directly toward a satisfactory resolution. I'll be reviewing everything carefully and will make sure your concerns are handled promptly and thoroughly.

We appreciate you bringing this to our attention and are committed to resolving this as quickly as possible.

Best regards,
Hannah
Customer Success Manager

Rated 1 out of 5 stars

Ordered a scale they confirmed order…

Ordered a scale they confirmed order and unit was shipped. On 8/1 they stated the unit was delivered and sent me a picture of my house taken from the street. No package in site!
Cant get any answers from a human! just BS chat bot thats worthless!
Buyer beware!

1 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi James,

Thank you for taking the time to share your experience.

I'm truly sorry to hear about the frustration caused by the delivery issue and understand how disappointing it is to receive a delivery notification without the package in hand.

After reviewing your case, I can see that our Support team has been in contact with you and has already helped arrange a replacement for your order. While this doesn't undo the inconvenience you experienced, we're committed to making things right and ensuring you receive your Hume Pod as soon as possible.

We appreciate your patience throughout this process, and if you have any additional questions or concerns, please feel free to respond to your support email or address it to me. We'll be happy to assist you until this is fully resolved.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Pod and band are awesome for me.

So... credit where is due.

I have the v2 band and pod.
Everything has been high as in good stats, all the metrics really very very accurate for me.

So i decided to test it.
I exceeded the amount of exercise, strain by about 50% over what hume told me. I pushed way over what i should of done. I ate two small bars of chocolate an hour before bed, kept my water intake and sleep exactly the same as normal.

In the morning i only felt a little off in general but as the day progressed i started to feel awful. So tired, so hungry way to early in the day. Really felt awful. Couldn't face the idea of any exercise and i do lots every day.

So i was real excited to see what the pod and band have me at.

My lord! It absolutely Nailed me!
My metabolic capacity dropped over 10 points. My stain for the day dropped by a third. My projected recovery was short for the first time ever.

But.... what really surprised me was the body fat ALL went up half a percent on every body part. Lean mass all dropped equal amounts. Visceral fat jumped from 7 to 9 (all the sugar before bed).

That for me..... is staggering. I'm not used to that kind of detail. The hume pod and band stats for ME are very close to my dexa from a month ago.

I feel the body fat is reported a little less than it should be, maybe just under 1 to 2% and my resting heart rate is way off. Reported at 100 bpm when is actually about 45 bpm.

Im only a month into ownership, but for me the long term overview directions are awesome. If it continues like this i almost.... no longer need to get a dexa scan. But if course i will, to compare properly.

The body fat limb by limb % and muscle imbalance is spot on identical to my dexa.

Maybe I'm lucky. Maybe I'm very average and it gets me.

I wear my band on my right wrist under my wrist. Step on the pod scales at identical times daily. For me. It's

All the best to all.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Believed the Hume marketing hype and shouldn't have

Believed the Hume marketing hype - and shouldn't have. Bought the band and pod. Hume tech support couldn't even get passed issuing a working 4-digit security code to get either to talk to the app. Without linking to the app the hardware is useless. What else won't work properly? I've no faith in Hume any more and they're stalling now for a product return and a full refund. I've asked and asked for the refund process. Still waiting. Hoping that this review will help get me my money back for products that dont work.

4 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Del,

Thank you for taking the time to share your experience.

I'm truly sorry to hear about the difficulties you've encountered with your Hume Band, Hume Pod, and the support you've received. I completely understand how frustrating it must be when you're unable to get your devices connected. This certainly isn't the experience we aim to deliver.

I'd really appreciate the opportunity to personally review your case and better understand what happened. Please reopen your existing support email and address it to my attention. I'll review your case from start to finish, look into the pairing and refund concerns, and work with you directly to find the best possible resolution as quickly as possible.

Thank you again for your honest feedback. I hope we have the opportunity to improve your experience.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

I have seen so many Facebook moans…

I have seen so many Facebook moans about the band and scale yet my experiences have always been good. The latest was dealing with Claire on chat who like her colleagues before talked me through every query I raised. True it’s complex and documentation limited but always helpful. I enjoy the product without a glitch. I’m not connected at all with the firm - just an end user who decided a positive review might help others have patience and appreciate it’s a long term monitor for trends in health.

4 August 2026
Unprompted review

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