Humanscale Reviews 1,374

It was not clear looking through the website exactly how we could order the correct replacement item. However, the HUMAN was able to guide us! The customer service rep was great and gave us the information we needed.

The website was really easy to use and smooth. got a nice discount

great communication, i needed help to navigate to the part i needed to make a replacement on the arm pads, i also got a discount code on top of this without asking, thanks Aaron !

harold

Adrian the rep from Humanscale was wonderful and helpful. Thank you.

Always happy with Humanscale products. Own 2 Freedom chairs, computer mounts and this is my second infinity light.

Very fast response to parts question and extremely easy order process.

Prompt turn around on my request. Arron was very helpful. Found what I needed to repair my chair.

Great sale! Detailed closeup images and description of textiles used in the chair plus additional 10$ discount.
Thank You

Mike made my ordering easy by sending me links

Everything was easy, staff was gret

Checkout would be much easier if this merchant supported Apple Pay.

It is wonderful to find a company with a good website and spares availability. So rare in the modern world.

I recently needed to order a replacement armrest for my Humanscale Liberty chair, and the process was far more complicated than expected. First, there was no label on the chair itself, making it difficult to match the correct part. After some effort, I contacted customer support, only to find myself speaking to someone based in the U.S. He was helpful and directed me to the website, but unfortunately, I couldn’t access the necessary tabs on multiple devices—phone, office PC, home PC, and tablet.

Thankfully, the support representative sent me a direct link and was kind enough to email me, allowing me to send a picture of the chair. He identified it as a Liberty model and redirected me to the UK team. While I appreciated their assistance, they initially provided a link to the American site instead of the UK one, which led to more confusion. Eventually, I located the correct UK site and placed the order—fingers crossed I receive the right parts!

While I truly appreciate the responsiveness and willingness of the support staff to help, the process itself was frustratingly difficult. Clearer labeling on the chairs and a more intuitive website would have saved a lot of time and effort.

It's my first time using the Humanscale website to find and order something. I did find it but felt the design of website ordering process could be better.

The ease of simple selectable options and quick transaction.

real people answered the phone
the chair and company is in the USA and in NJ
and i was able to get new arm pads which saved me from throwing the entire chair out.
great job !!!