If I could give no stars i would. I lived in Brentford for a few years and would always use electric bikes to get around locally. I moved away, and returned to find forest had replaced lime for bike... See more
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Technical issues with bikes last week. Switching on after scanning then shutting down. Tried everything to get the app to work, deleting, installing, switching off phone - nothing is working. App ha... See more
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I've been using Forest for over a year now, but recently have faced problem after problem. Most recent issue was that I ended a ride as usual, and somehow a new ride magically started and went o... See more
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I was a strong proponent of forest bikes because it was local. However, the customer service is as good as nonexistent. I had two broken bikes and I was never refunded, even though the app said that t... See more
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Company details
Written by the company
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Contact info
London, United Kingdom
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1.4
Bad
347 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Changes Needed ASAP!!
I've been a loyal rider for almost three years, but it’s disappointing to see the company's standards steadily decline. The only reason I’d even rate it as 2 stars is because of the staff who constantly go above and beyond to fix the endless issues with faulty bikes or glitches in the app.
The whole point of HumanForest was the promise of 10 free minutes. Now, this “10 free minutes after your bundle” rule feels like a bait-and-switch, effectively doubling my costs. I’ve stood by through all the price hikes and added parking fees, which I accepted as part of supporting the service, but this new rule feels like a step too far.
Instead of forcing riders to absorb these extra costs, why not just increase bundle prices slightly to maintain the 10 minutes as it originally was? I think most riders would agree that a small price increase would be far more acceptable than eroding a core feature.
And if you're charging more, shouldn't bike quality be improving? Yet, every day, the bikes seem to deteriorate. If this trend continues, I won’t be the only one reconsidering my loyalty
Reverse your latest 10 minutes change ASAP please.
14 November 2024
Unprompted review
Reply from Forest
Hello Nick, 👋
Thank you for your review.
At Forest, we aim to keep our pricing as sustainable as possible, balancing affordability with the need to ensure the viability of our service. When we do make adjustments to our bundles or pricing, it's only when the previous structure is no longer sustainable for us as a business. We understand how valuable the balance between competitive pricing and accessibility is to our users, and your feedback on this topic is genuinely appreciated.
Regarding your minutes, we’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
We do really appreciate your feedback on this and will ensure that it is shared with the team.
Best regards,
Gareth
The Forest Team 🌳
Bunch of liars
Bunch of liars! They promise you 10 mins daily, even during registration they mention that even if you get a bundle they will give you 10 minutes daily and turns out they don't, the would give you only after youl'll use up you bundle minutes.
8 November 2024
Unprompted review
Reply from Forest
Hello Andrei, 👋
Thank you for your review.
We’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
Best regards,
Gareth
The Forest Team 🌳
I joined forest for 6 months or maybe…
I joined forest for 6 months or maybe more, there are always issues with less bikes around and still I was with them because some time you get or some time you don’t. So u was suggesting them to add more bikes in certain areas and I mentioned the people you use in your advertisement are the one miss using them and vandalising them and why not other races since London is multi racial society. They called them the champions. lol. As long as I was with them I always report about damage bikes in detail or any abandoned bike I report so I should be the champion but In rewards I got ban from forest for ever. So I join lime which is much more available then them.
10 October 2024
Unprompted review
Switching to Lime Bike now
Forestbike is using misleading ads and price-creeping tactics. And that is just putting me off. The buddle isn't worth it for me anymore - might as well use Lime Bike.
Price creep. Forest's bundle prices have been consistently going up recently so the trend is clear. It seems that they are going to keep increasing the prices more and more.
Misleading ads. Now they changed the policy so you don't actually get 10 mins every day anymore if you still have minutes left in your bundle or something. It's not every day is it? Their website still says "Everyday, your FIRST 10 riding minutes costs £0" AND if you don't have any bundle, they will charge you not only an unlock fee but also daily usage fee (which has been increasing as well). Even with these, each bike has that free
I've decided to use LimeBike instead since 400 mins of Forest now is already 30 quid, so might as well use Lime Bike which is only 6 quid more but
- Lime has not only eBikes but also e- scooters, which is a nice to have access to.
- Lime has way more Bikes available per square meter in London
- Lime has Bikes all over the UK not just in London like Forest. And you can use your bundle with them too. Lime: 36 pounds for the whole UK vs Forest: 30 pounds for a few zones in London (NOT EVEN FOR THE WHOLE LONDON)
- Lime has less Bikes "unavailable" than Forest. I hate when I see a Bike, walk there, scan and see "e-bike unavailable) OR see a bike on the app and walk there but can't find the bike.
- Lime App doesn't lock you out like Forest sucking up your minutes. Happened to me a few times that I can't end the Ride. Can't contact customer service for help either because the app locks me out - can't log in.
- In Lime, you can book a bike for 10 mins free while you're walking to unlock the bike
- there are Lime Bikes in other countries when I travel. Even I might not be able to use my minutes I don't have to download another app and create another account just to ride a bike.
7 November 2024
Unprompted review
Reply from Forest
Hello Alex, 👋
Thank you for your review.
At Forest, we aim to keep our pricing as sustainable as possible, balancing affordability with the need to ensure the viability of our service. When we do make adjustments to our bundles or pricing, it's only when the previous structure is no longer sustainable for us as a business. We understand how valuable the balance between competitive pricing and accessibility is to our users, and your feedback on this topic is genuinely appreciated.
Regarding your minutes, we’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
Bundle Users and Forest Plus subscribers: The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
I hope this helps clarify the change. If you have any questions, feel free to reach out!
Best regards,
Gareth
The Forest Team 🌳
Really poor
Really poor
10 minutes is not free
All day today couldn’t end the ride
Had to contact customer service every time
She wasn’t very helpful
Al in all bad
Didn’t have any these problems with LIME
5 November 2024
Unprompted review
Reply from Forest
Hello 👋
Thank you for taking the time to leave your review and share your thoughts with us.
Just to clarify, the Daily 10 minutes apply to riding time and are activated with your first ride each day. You can find these minutes in the Credit section of the app.
If you don’t have an active Bundle or subscription, please note there is a £1 unlock fee for each ride, along with a daily service fee of 90p applied to the first ride of the day. We aim to be as transparent as possible with our pricing, and this information is available in the app when you sign up, in the welcome email, and before each ride.
We’re sorry to hear you’ve had issues ending rides. If you could email us at cs@humanforest.co.uk, we’ll be happy to look into this for you.
Best regards,
Ashleigh
The Forest Team 🌳
Disappointing overall for various reasons
False advertising. No need to get into too much detail as everything has been already mentioned in the past by other users, and especially in the most recent reviews.
Bundles prices constantly going up and minutes decreasing, what's next? Now the daily 10 minutes free have disappeared (if you don't use up all your bundles or other free minutes first).
Please don't copy-paste the "price increase" macro that explains why because we don't need to read it another time. It's just a scam.
Recently, the bikes were finally working fine after months of horrible service last winter/spring. But this continuous price increase and tweak to the bundles is just putting me off.
Unfortunately, riding a rental bike is still sometimes the most convenient option for me, otherwise I'd have stopped using the service a while back.
I genuinely feel bad for their customer service that has to deal with this nonsense on a daily basis.
3 November 2024
Unprompted review
Reply from Forest
Hello, 👋
Thank you for your review.
At Forest, we aim to keep our pricing as sustainable as possible, balancing affordability with the need to ensure the viability of our service. When we do make adjustments to our bundles or pricing, it's only when the previous structure is no longer sustainable for us as a business. We understand how valuable the balance between competitive pricing and accessibility is to our users, and your feedback on this topic is genuinely appreciated.
Regarding your minutes, we’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
Bundle Users and Forest Plus subscribers: The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
I hope this helps clarify the change. If you have any questions, feel free to reach out!
Best regards,
Gareth
The Forest Team 🌳
Such a disappointing change Forest
Sadly, if you are a forest plus or buy bundles you no longer benefit from the 10minutes free (no point even watching the ads) as they have changed their policy that the minutes are deleted on a first in, first out basis. I was given free minutes for a damage report and because my monthly subscription renewed they have already expired. So upset that there has been NO communication to even inform current riders that this was changing and so all my minutes that I was saving for an emergency as they did not have an expiry have either been used or expired! If the app worked seamlessly then losing a few minutes here and there would not be such an issue but I relied on those minutes to make up for the slow app and continuous errors that show when trying to end a ride. Such a disappointing change to Forest as I have always been a huge advocate for them :( Please change your advertising or make it very clear for other riders that they will NOT benefit from the free minutes, watching adverts or reporting issue (obviously it needs to be reported for the safety side of other riders). Or even better, we would really appreciate it if you can consider reverting back to offering and using the free minutes first and then our monthly minutes.
2 November 2024
Unprompted review
Reply from Forest
Hello Michelle, 👋
Thank you for your review.
We’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
Bundle Users and Forest Plus subscribers: The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
We're really sorry to hear you've experienced issues with the app, and we completely understand how frustrating that must be. If you have an issue ending any future rides please kindly get in touch with us right away and we'll be able to help you out. We're available by phone from 9am to 6pm, live chat from 8am to midnight, and via email outside of those times.
Your feedback is incredibly valuable to us as we strive to improve our service, and we'll make sure it's passed on to our app team.
Best regards,
Gareth
The Forest Team 🌳
Forest bikes bundles have creeped up in…
Forest bikes bundles have creeped up in prices and minutes gone down in a sneaky manner but very consistently. Not to mention the flaws in the app hanging most of the times and not locking first time either. More and more bikes are now 'Unavailable' and it can be challenging to find one too a times. It's not worth complaining about the state of the bike either as they started off well with decent compensation for any inconvenience but now you'd be lucky to get any free minutes, at most 5 after spending 10 min on average trying to explain the gripe to customer services.
Now seriously considering alternatives.
28 October 2024
Unprompted review
Reply from Forest
Hello Sheraz, 👋
Thank you for your review.
While we try to be as sustainably priced as possible, any time the price does increase, it is because unfortunately, the previous price was no longer sustainable for us as a business.
We're really sorry to hear you've experienced issues with the app, and we completely understand how frustrating that must be. Pleas do reach out to our Support & Community team any time you have an issue ending your ride and we'll be happy to help end your ride and ensure you are not overcharged. Your feedback is incredibly valuable to us as we strive to improve our service, and we'll make sure it's passed on to our app team.
We're also really sorry to hear you've encountered issues with bikes. We understand how important it is for our eBikes to be reliable. That's why we now ensure all eBikes receive a service at least every 3 weeks to keep them in tip-top shape. We’ll take your feedback on board to improve further. Please do get in touch ASAP if you experience any problems, and our Support Team will be happy to help. 🚴🔧
We also have a button on the ride rating screen, so you can really quickly create a damage report in the app once the ride has ended. We then go over the reports manually and ensure the bikes are taken offline and any necessary refunds or minute returns are carried out.
Best regards,
Gareth
The Forest Team 🌳
Appalling behaviour
Appalling behaviour
Bike dumped on the private run up to our garage five days ago. Endless emails, phone calls and local council. Can’t get my car out to take my 80 year old husband to hospital. Tried moving it but it weighs like a block of concrete and I am 76.
These ghastly firms only interest is making money, and are entirely unregulated.
Thi was their last response….useless
Hey there 👋,
Thanks so much for contacting Forest! We're thrilled to hear from you and are excited to help in any way we can.
We’ve received your message, and one of our Support & Community Team members will personally get back to you within 48 hours. In the meantime, if you have any extra details that might help us assist you better, feel free to reply directly to this email.
Need quicker support? You can hop onto our live chat service here! where our friendly chatbot, Pine, is available 24/7 to help with your inquiries.
Talk soon!
Cheers,
The Forest Team 🌳😊
31 October 2024
Unprompted review
Reply from Forest
Hello Dinah, 👋
Thank you for your review.
We’re really sorry to hear about the inconvenience caused by one of our bikes blocking your access.
We aim to promptly retrieve any bikes that are inappropriately parked, and we take immediate action with the users responsible to help prevent this from happening again.
The email you mentioned is an automated response we send to confirm we’ve received your message, with a follow-up from our Support & Community Team shortly after.
Thank you for your patience, and we apologise again for the disruption.
Best regards,
Gareth
The Forest Team 🌳
Essentially abusive pricing but Good…
Essentially abusive pricing but Good bikes and customer service is efficient.
The ‘10 free minutes’ is simply a lie - either:
The minutes are free but you pay £1.50 as a ‘service fee’ 🙄
Or you buy a bundle and the app won’t use the free minutes…
Either way a bit scummy- not to mention bundle pricing up 44% in <6 months…
28 October 2024
Unprompted review
Reply from Forest
Hello Noah, 👋
Thank you for your review.
The Daily 10 applies to riding time, and we can confirm that this riding time is added to your account every day you ride. The minutes are activated when you take your first ride and can be found in the Credit section of the app.
If you don't have an active Bundle or subscription, there is a £1 unlock fee before each ride and a daily service fee of 90p that is applied to your first ride of the day.
We apologise for any confusion caused. We strive to be as transparent as possible with our pricing, and this information is mentioned in the app when you first sign up, in the welcome email, and also in the app before each ride.
Regarding minutes when you have a Bundle, we’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
Bundle Users and Forest Plus subscribers: The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
I hope this helps clarify the change. If you have any questions, feel free to reach out!
Best regards,
Gareth
The Forest Team 🌳
Service going down, prices up, 10mn free is a scam
I have seen forest prices go up in the last 12 months, quite significantly, without any improvement of service. Quite the opposite: many bikes have problems or are unavailable. On top of that, many changes to prevent users to know how many minutes they are using (no more minutes used in the recap email), changes of conditions without respecting their own terms of use (30 days notice). The latest shenanigan: now for people with bundles, you do not have the 10mn free per day (they did not communicate), that are allegedly paid for by sponsors so why? And now even the minutes we are getting back from damage reports have the same logic meaning we pay for minutes unused as they have a deadline. It’s a shame to have so little consideration for users. I guess it’s easier to spend money on destroying competition in marketing campaign than to take time to have a steady and serious offer that doesn’t scam people.
26 October 2024
Unprompted review
Reply from Forest
Hello Marine, 👋
Thank you for your review.
We're really sorry to hear you've encountered issues with bikes. We understand how important it is for our eBikes to be reliable. That's why we now ensure all eBikes receive a service at least every 3 weeks to keep them in tip-top shape. We’ll take your feedback on board to improve further. Please do get in touch ASAP if you experience any problems, and our Support Team will be happy to help. 🚴🔧
We’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
Bundle Users and Forest Plus subscribers: The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
I hope this helps clarify the change. If you have any questions, feel free to reach out!
Best regards,
Gareth
The Forest Team 🌳
Worst worst company with false…
Worst worst company with false advertising
Use Lime at all times
Rip off
25 October 2024
Unprompted review
Reply from Forest
Hello,
Thank you for taking the time to leave your review.
We’re sorry to hear that you’re not satisfied with our advertising. We strive to be as transparent as possible in all aspects of our business and truly value your feedback.
Could you please email us at cs@humanforest.co.uk to share more details about your concerns? We’d love to better understand what aspects you’re unhappy with and see how we can address them.
We look forward to hearing from you.
Best regards,
Ashleigh
The Forest Team 🌳
10 min for free are a lie
Forest bike advertises absolutely everywhere that you get 10 min free EVERY SINGLE day but that is an outright lie. You only get the free minutes if you've used up all your paid minutes from a bundle or previous purchase. I bought a 400-minute bundle and didn’t receive free minutes daily as promised—only after my bundle ran out. When I did use up the bundle, I was charged anyway!
Their customer service is a joke, trying to explain it away with some "first in, first out" system, but it’s just misleading. Very disappointing experience—don’t trust their ads.
25 October 2024
Unprompted review
Reply from Forest
Hello Charlotte, 👋
Thank you for your review.
We’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
Bundle Users and Forest Plus subscribers: The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
I hope this helps clarify the change. If you have any questions, feel free to reach out!
Best regards,
Gareth
The Forest Team 🌳
No parking spaces, misleading advertising and 10 minutes is not free.
They don’t have parking spaces and don’t operate in entire city.The bikes are parked in no parking zones and once you pick up from no parking zone then you can’t park and struggle to park as I missed my event due to parking issue and would not recommend anyone to ride Forest.They do misleading advertising as well as they charge £1.90 for 10 min ride which is not free but a scam.
Worst ebike.
20 October 2024
Unprompted review
Reply from Forest
Hello 👋
Thank you for taking the time to let us know your thoughts.
We are sorry to hear you had issues using our map and finding a place to end your ride. For a smoother experience in the future, please be sure to check the parking zone map in the app. Areas shaded in red or dark grey indicate restricted zones, so avoiding these will help prevent any surprises. If you need assistance at any point, feel free to contact us via phone, live chat, or by emailing cs@humanforest.co.uk—we're always here to help! 📞💬✉️
Just a quick tip: if you need directions to one of our Parking Bays, simply zoom in on the bay in the app, tap it, and you'll get an option to open Google Maps for navigation. 😃
Regarding the Daily 10 minutes, this applies to riding time, which is added to your account each day you ride. The time activates when you take your first ride and can be found in the "Credit" section of the app.
Please note, if you don’t have an active Bundle or subscription, there’s a £1 unlock fee per ride, and a daily service fee of 90p will be charged on your first ride of the day.
We apologise for any confusion. We strive to be transparent with our pricing, and this information is displayed in the app when you sign up, in the welcome email, and before each ride.
For longer or frequent rides, we recommend checking out our Minute Bundles. These allow you to purchase set amounts of minutes and come with the added benefit of no unlock or service fees. You can find them in the "Menu" section of the app. 😃
Best regards,
Ashleigh
The Forest Team 🌳
App tricky but great customer service
Initially, the app struggled to connect to my phone, which was a problem as every time I tried to use it, it wasn't working, and I was often in too much of a rush to fix it.
However, I spoke to customer service, and they were nothing but super helpful and got the problem sorted for me! I also really just love the ethos of the company.
14 August 2024
Unprompted review
Reply from Forest
Hi there Sky, 👋
Thank you for your review.
We're really sorry for the initial inconvenience you experienced with the app, but we're delighted to hear that our team was able to help resolve the issue for you. It's great to know that you're also behind our company ethos too!
If you ever need any further assistance, please don't hesitate to reach out—we're always here to help. 😊
Thanks,
Gareth
The Forest Team 🌳
Should be banned
Awful
We are seeing more and more of these bikes dumped on pavements and in parks
When notified they send a generic “we’re sorry” mail but clearly don’t care
Should be fined every time one is left blocking a pavement as a hazard for disabled and those with young children in buggy’s
10 October 2024
Unprompted review
Reply from Forest
Hello Hew, 👋
Thank you for taking the time to leave your review.
We understand that improper parking can be frustrating, and we’re fully committed to addressing riders who disregard the rules designed to ensure safety and a positive experience for both the community and our riders.
To promote responsible parking, we ask all users to follow these guidelines:
Use our designated parking bays where possible, and park the eBike neatly. Some of these bays are virtual and can be found via our app.
Keep paths clear for all pedestrians, especially those with disabilities or visual impairments.
Avoid blocking entrances/exits or gated communities, and consider accessibility for future users.
Never park in the middle of pavements or crossings.
Where applicable, park near bike racks, allowing other cyclists access. Some boroughs encourage responsible parking within bike racks.
Always adhere to local signage and regulations, and respect private property.
We take rule violations seriously. Users who fail to comply are warned, fined, and may eventually face a ban from our service. We monitor this through a combination of AI technology and reports from local residents, which helps us quickly address irresponsible parking.
We have made reporting a poorly parked bike simple—just send us the bike number or location, and our support and community champions will arrange for its relocation as soon as possible and where necessary warn, fine or ban the previous rider
Thank you for helping us keep our shared spaces safe and accessible.
Thanks,
Ashleigh
The Forest Team 🌳
Great delivery
Great delivery! Very friendly & helpful carried my log storage to where I wanted it although it was heavy! Thank you Paul M 🙂
10 October 2024
Unprompted review
Completely dishonest pricing structure…
Completely dishonest pricing structure with hidden fees that they make as hard as possible to see. Forest used to offer worse bikes for lower cost. Competitors now offer significantly better bikes at more transparent prices with better service. Avoid.
4 October 2024
Unprompted review
Reply from Forest
Hi there Ed, 👋
Thank you for taking the time to leave your review.
The Daily 10 applies to riding time, and we can confirm that this riding time is added to your account every day you ride. The minutes are activated when you take your first ride and can be found in the Credit section of the app.
If you don't have an active Bundle or subscription, there is a £1 unlock fee before each ride and a daily service fee of 90p that is applied to your first ride of the day.
We apologise for any confusion caused. We strive to be as transparent as possible with our pricing, and this information is mentioned in the app when you first sign up, in the welcome email, and also in the app before each ride.
We're really sorry to hear you've encountered issues with bikes. We understand how important it is for our eBikes to be reliable. That's why we now ensure all eBikes receive a service at least every 3 weeks to keep them in tip-top shape. We’ll take your feedback on board to improve further.
Please do get in touch ASAP if you experience any problems, and our Support Team will be happy to help. 🚴🔧
We have now also added a button at the bottom of the ride rating screen, 'Report Damage' so you can really quickly create a damage report in the app once the ride has ended. We then go over the reports manually and ensure the bikes are taken offline and any necessary refunds or minute returns are carried out.
Thanks,
Ashleigh
The Forest Team 🌳
False advertising
False advertising.
Should be illegal to state first 10 minutes are free when it actually costs £1.90 unlock and service fee. I just don't understand how a company can be allowed to get away with it.
7 October 2024
Unprompted review
Reply from Forest
Hi there Sian, 👋
Thank you for taking the time to leave your review.
The Daily 10 applies to riding time, and this riding time is added to your account every day you ride. The minutes are activated when you take your first ride and can be found in the Credit section of the app.
If you don't have an active Bundle or subscription, there is a £1 unlock fee before each ride and a daily service fee of 90p that is applied to your first ride of the day.
We apologise for any confusion caused. We strive to be as transparent as possible with our pricing, and this information is mentioned in the app when you first sign up, in the welcome email, and also in the app before each ride.
Just to let you know we also have Minute Bundles, if you are planning on taking longer rides or riding often I would advise checking them out, these are set amounts of minutes you can buy, they can be found on the Menu in the app, there are also no unlocking or service fees when using our Bundles. 😃
Thanks,
Ashleigh
The Forest Team 🌳
No portal to dispute charges made in…
No portal to dispute charges made in error.
24 September 2024
Unprompted review
Reply from Forest
Hi there, Luke 👋
Thank you for your review.
I'm sorry to hear you wish to report an issue, you can get in touch with our Support & Community team via email at cs@humanforest.co.uk, via live chat from 8am to midnight by clicking the support icon on the home page of the app, and also via phone from 9am to 5pm (Mon - Fri) - 02081577491.
Our Support & Community team will be really happy to help. 😊
Thanks,
Gareth
The Forest Team 🌳
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