I had a few issues with the purchase; I’ve been to three shops and, to be honest, the service wasn’t what I’d expected. I feel like you have to go to them with a solution, rather than them offering yo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently purchased a MacBook from Humac and I'm very happy with the entire experience. The online ordering process was fast, and the payment went through without any issues. Delivery took only 2 or... See more
Dear HUMAC, I had great problems related using the Apple Care+ Service in Turkey and I have contacted your support service via this tool. Robin Witzner, the Teamleader from your Service and Custome... See more
Company replied
Had an excellent experience with the staff here. My iPhone would not turn on or connect to a laptop. Even though my issue was not resolved, the staff proved that they were willing to try multiple sol... See more
Company replied
Company details
- Computer and Accessories Store
- Cell Phone Store
- Computer Repair Service
- Computer Store
- Electronics Store
- Phone Repair Service
About Humac
Written by the company
Vil du i kontakt med Humacs kundeservice? Se hvordan her.
Humac er certificeret af Apple som Apple Premium Partner (APP), og vi er de eneste i Danmark, som har denne status.
Det betyder, at vores medarbejdere er ekstra godt uddannede i Apples produkter, så vi kan give dig den rigtige rådgivning – hver gang. Hos Humac går vi op i, at hjælpe dig med at få mest ud af dine Apple-produkter, og at finde det helt rigtige produkt, der passer præcis til dine behov.
Vil du lære mere om dine Apple-produkter, har vi skrevet en masse artikler med tips og tricks på Humac Highlights. Udforsk Humac Highlights her.
APP-certificeringen garanterer dig således dybdegående viden omkring Apples produkter i alle Humacs butikker og på humac.dk
Humac har egne service værksteder med titlen Apple Authorized Service Provider (AASP). AASP er et kvalitetsstempel fra Apple, som betyder at vi kun udfører autoriseret service på Apple-produkter og med godkendte originale reservedele. Det er din sikkerhed for, at dit produkt bevarer sin reklamationsret og fungerer optimalt under og efter serviceforløbet.
Humac er certificeret af Apple som Apple Premium Partner (APP), og vi er de eneste i Danmark, som har denne status.
Det betyder, at vores medarbejdere er ekstra godt uddannede i Apples produkter, så vi kan give dig den rigtige rådgivning – hver gang. Hos Humac går vi op i, at hjælpe dig med at få mest ud af dine Apple-produkter, og at finde det helt rigtige produkt, der passer præcis til dine behov.
Vil du lære mere om dine Apple-produkter, har vi skrevet en masse artikler med tips og tricks på Humac Highlights. Udforsk Humac Highlights her.
APP-certificeringen garanterer dig således dybdegående viden omkring Apples produkter i alle Humacs butikker og på humac.dk
Humac har egne service værksteder med titlen Apple Authorized Service Provider (AASP). AASP er et kvalitetsstempel fra Apple, som betyder at vi kun udfører autoriseret service på Apple-produkter og med godkendte originale reservedele. Det er din sikkerhed for, at dit produkt bevarer sin reklamationsret og fungerer optimalt under og efter serviceforløbet.
Danmarks førende Apple-ekspert
Written by the company
- 3 års reklamation
- Få 3 års reklamationsret, når du køber en ny Mac, iPhone eller iPad hos Humac. Et ekstra år. Til dig fra os.
- 7 dages opstartsrådgivning fra du aktiverer enheden
- Lad din lokale Humac-butik eller vores kundeservice hjælpe dig godt i gang med din MacBook, iPhone eller iPad.
- 100 dages returret
- Det skal være nemt at finde det helt rigtige produkt. Med 100 dages returret giver vi dig ro til at træffe det rette valg.
- Èt gratis sundhedstjek efter det første år
- Kom forbi din nærmeste Humac-butik og få et grundigt sundhedstjek af din iPhone, MacBook eller iPad efter første år.
- Fragt fra 49 kr.
Returret
100 dages returret
Ved køb hos Humac har du som privatkunde 100 dage til at returnere varen og enten bytte til anden vare eller få pengene retur, hvis produktet returneres i original emballage med ubrudt plombering, og original faktura skal medfølge.
Der gælder dog nogle undtagelser for de 100 dages bytte- og returret:
Hvis produktet er solgt med abonnement, med forsikring, som specialbygget maskine (CTO), eller der er tale om digitalt plomberet indhold, som kunden selv downloader eller får tilsendt via elektronisk post (f.eks. licenser til software), bortfalder returretten.
Der er ikke bytte- og returret, hvis produktet er solgt med delbetalinger/låneaftale.
Bytte- og returretten gælder heller ikke reparationer eller serviceydelser.
Bytte- og returret er kun gældende for privatkunder og kan derfor ikke bruges, såfremt du har handlet i et erhvervsmæssigt formål via CVR-nummer.
Bytterettens 100 dage regnes fra den dag, du modtager dit produkt. Produktet eller produkterne, du ønsker at returnere, skal være Humac A/S i hænde senest den 100. dag, efter handlen er indgået.
Ønsker du at benytte retten til at bytte et produkt købt online til et andet produkt i forbindelse med brugen af 100 dages bytteret, skal Humac A/S gøres opmærksom på dette ved at skrive til kontakt@humac.com
Der gælder dog nogle undtagelser for de 100 dages bytte- og returret:
Bytterettens 100 dage regnes fra den dag, du modtager dit produkt. Produktet eller produkterne, du ønsker at returnere, skal være Humac A/S i hænde senest den 100. dag, efter handlen er indgået.
Ønsker du at benytte retten til at bytte et produkt købt online til et andet produkt i forbindelse med brugen af 100 dages bytteret, skal Humac A/S gøres opmærksom på dette ved at skrive til kontakt@humac.com
Contact info
3.7
Average
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over priced!not very helpful!very bad…
Over priced!not very helpful!very bad return policy
5 July 2023
Reply from Humac
Hi Brendan
I'm sorry to hear that you had a negative experience. If you could provide more details about the specific situation or product, I might be able to offer some suggestions or assistance. If you have any specific concerns or questions, feel free to let me know, and I'll do my best to help you out. Or call us +45 7021 5353.
Regards
Rasmus from Humac
When I came to you I thought I actually…
When I came to you I thought I actually came into an Apple Store but you operate differently.
My problem was a very simple one that, had you actually been an Apple Store, would have been resolved with a simple advice, namely to reset properly the preferences for showing the iCloud icon on the finder, and then to wait until everything loaded. I would have given that advice free of charge and then be sent back home.
But of course you are not really an Apple Store but only authorized to sell and service Apple product. I imagine your employees are trained to make money. I liked the man who helped me but in hindsight I was really disappointed in him not to just give me the free advice but instead let me wait, while watching how the iCloud files uploaded.
Instead, he should have said: this is how you change the preferences under settings. Go home and give it time to re-load. This is advice we give out of courtesy. If that doesn’t work, come back, as maybe then there is something going on that we need to diagnose and that would cost you money.
Instead of this simple advice that would have taken 1/2 to 1 min, I was charged US$150, essentially for waiting for 1/2 hour.
As I said, I liked your employee, he was courteous, a kind man -
but he should have given me the above advice free of charge and sent me home.
I felt like an idiot afterwards for not waiting for getting the same advice for free from the IT department of my own school.
Very disappointed,
Heinrich Hermann
20 June 2023
Reply from Humac
Update:
We have spoken with the store regarding your situation, and they mentioned that our employee assisted you throughout the process and spent an hour working on the settings that needed to be adjusted. However, it seems there was a misunderstanding regarding the duration of the one-to-one session you paid for, as it was for 30 minutes. We understand your desire for an immediate resolution, and it's understandable that you didn't leave the store until the issue was resolved. Our employee did mention the price to you before starting the session. We apologize if there was any lack of clarity regarding the pricing. We genuinely tried our best to address your concerns promptly.
But thank you for the good feedback about the employee.
Regards
Humac
Dear Mr. Hermann
Thank you for sharing your feedback with us. We appreciate it. We will discuss your concerns with our store and investigate the matter further. We will reach out to you asap with a response.
Thank you for bringing this to our attention.
Regards
Rasmus from Humac
Reply from Humac
Hi Paul
Sorry about that, but thanks for choosing us.
Regards
Humac
Great customer service and treatment
I'm sorry, I tried to translate this into inglish but was not possible. I do not understand the questions but I can say that the attention was really great
26 May 2023
Reply from Humac
That’s okay. Sorry about the lack of translation.
Thank you for the five stars.
Regars
Humac
Sarah and Sinan(sp?) were very helpful
Sarah and Sinan(sp?) were very helpful, patient and understanding about my IT ignorance. They were pleasant to talk to and willing to spend time showing me the new iPad, transferring data from my old one etc.
25 May 2023
Reply from Humac
Hi Michael
I'm delighted to hear that Sarah and Sinan were so helpful, patient, and understanding when it came to your IT-related questions. It's great to know that they were pleasant to talk to and dedicated enough to spend time demonstrating the new iPad and assisting with data transfer from your old device. We truly appreciate your positive feedback and I assure you that we will pass on this wonderful message. Thank you for sharing your experience with us.
Regards
Rasmus from Humac
God service.
18 May 2023
Reply from Humac
Hej Stig
Mange tak for de fem ⭐️
God dag til dig.
Med venlig hilsen
Rasmus fra Humac
Amazing and professional customer…
Amazing and professional customer service, guided us all the way for the right product we needed. Definitely a big thumbs up to the agent who helped us.
12 May 2023
Reply from Humac
Thank you so much Julian. And thanks for the five stars 😊
Have a great day.
Regards
Humac
Not happy with the ability of selling or greeting
Spent around 17 k and the employee wasn’t really friendly , I do not want to speak about any discounts or offers considering I paid full price at once.
7 May 2023
Reply from Humac
Hi Alexandru
Thank you for taking the time to provide feedback on your recent experience. We sincerely apologize for any lack of friendliness you encountered from our employee. We understand that excellent customer service is essential, regardless of the amount spent or payment method chosen. Your satisfaction is our priority, and we deeply regret that we fell short of your expectations.
We take your feedback seriously, and we will use it to address the issue internally and improve our customer service moving forward. We are committed to ensuring a pleasant and friendly experience for all our customers, including yourself.
Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope to have the opportunity to serve you better in the future and restore your confidence in our company. If there's anything else we can assist you with, please don't hesitate to let us know.
Regards Humac
God service og hurtig ekspedition.
8 May 2023
Reply from Humac
Hej Michael
Tak for de fem stjerner, og tak fordi du tog dig tid til at skrive en anmeldelse.
God dag.
Med venlig hilsen
Rasmus fra Humac
Reply from Humac
Hi Mathias
Thanks for the five stars :-)
Regards
Humac
Reply from Humac
Thanks for your feedback :-)
Have a nice day.
Regards
Humac
Worst service
27 April 2023
Reply from Humac
Hi Mahesh
Thank you for your feedback. We're sorry to hear that you had a negative experience with our service. We take all feedback seriously and would appreciate any specific details you can provide about what went wrong. We'll use your feedback to improve in any way we can. Please don't hesitate to reach out to us directly 7021 5353.
Regards
Humac
Fast and well packed all good
8 April 2023
Reply from Humac
Hi
Thanks for your feedback :-)
Have a nice day.
Regards
Humac
Easy to buy phone
Easy to buy phone , not so much headake with pappers , 2 days i ve got the phone.
27 March 2023
Reply from Humac
Hi Sanji
Thank you so much for your feedback :-)
Best regards
Humac
All inclusive store
16 March 2023
Reply from Humac
Hi Maryam,
Thanks for the great review and the 5 stars :) We are very happy that you had a pleasant time at Humac.
sincerely
Humac
Unfriendly
Very unfriendly service, who did not provide any guidance and seemed totally uninterested in selling a product.
Never received a receipt because the email address was entered wrongly - the staff member never double checked. Had to go in the shop again for a printed receipt (better service that day).
15 March 2023
Reply from Humac
Hi Jorg
I'm sorry to hear about your negative experience with the service you received. It's unacceptable for any customer to be treated in an unfriendly manner or to not receive the necessary guidance when shopping for a product.
Furthermore, it's disappointing that the staff member did not double check the email address, resulting in you not receiving a receipt. This lack of attention to detail can be frustrating for customers, and it's good to hear that the issue was eventually resolved with a printed receipt.
We take your feedback seriously and works to improve our customer service in the future. No one should leave a store feeling dissatisfied or frustrated, and it's important for us to make sure that our customers feel valued and cared for. Thank you for sharing your experience, and we hope your next shopping experience is more positive.
Regards
Humac
One of the worst salespeople Iv'e ever met.
I bought a 16" macbook pro at Åboulevard. First, the seller got the price wrong by 1.000 kr., then I had to deliver two types of certificates to her private mail, which was super strange, and then she debated with me if I was eligible for a bag to take it with.
Buy your macs elsewhere.
16 March 2023
Reply from Humac
Dear Noy
We apologize for any inconvenience you experienced during your recent purchase at our store.
As for the requirement of providing copies of your ID and health insurance, this is a legal requirement that we are obligated to follow for the protection of both parties. Regarding the documentation you sent – it was to our Humac email.
About the bag, we do charge a nominal fee of 5 dkk for bags as part of our commitment to reducing waste and promoting environmental sustainability. We understand that this may be an inconvenience for some customers, but we hope you can appreciate our efforts to make a positive impact.
We value your feedback and will take it into consideration as we continue to improve our services. If there is anything else we can do to assist you, please do not hesitate to contact us.
Regards
Humac
Reply from Humac
Hi Wojciech
Thank you for sharing your feedback with us. We are thrilled to hear that you had a great shopping experience. We always strive to provide our customers with the best possible service and products, and we're glad to see that our efforts paid off.
Kind regards
Humac
The staff was very kind
The staff was very kind and even thou we went a bit before their closing time and had difficulties with the documentation , they acted with professionalism and the overall experience was more than pleasant.
8 March 2023
Reply from Humac
Dear Darina
Thank you for your positive review of our store, Humac. We appreciate hearing that our staff was kind and professional despite your visit being close to our closing time and encountering some documentation difficulties.
We are delighted to know that your overall experience was more than pleasant and that our staff was able to make a difference for you. We always strive to provide our customers with the best possible service and shopping experience, and your feedback is a great encouragement to us.
Once again, thank you for taking the time to share your experience with us. We hope to see you again soon in our store.
Best regards
Humac
Reply from Humac
Hi
Thank you so much for your positive review of Humac. We're thrilled to hear that you had a great experience with our service and that we were quick and efficient.
We take pride in our fast and efficient service, and it's fantastic to hear that it made a positive difference for you.
Thank you for choosing Humac as your preferred electronics retailer, and for taking the time to give us a great review. We look forward to continuing to provide you with excellent service and support for your future electronics needs.
Best regards
Humac
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.