Easy to order & pick a delivery day. Impressed that delivery was free & I got a 3 hour slot on the day. I was able to apply BlueLightCard discount too. Washing machine is great, easy to install & whi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Today I renewed my washing machine insurance and the chap I spoke with over the phone, was a legend. He had to jump through hoops to get the information and correct quite a few misspellings of my emai... See more
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First fridge freezer arrived damaged which wasn't noticed untill delivery men (not Hughes own) had gone. Sarah from customer service was brilliant, after I had explained the damage she immediately s... See more
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I approached hughes initially for advice on which mesh router would suit my needs. The assistant provided me with a recommendation after looking at my options and needs. At a later date I arranged to... See more
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Company details
Written by the company
Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more. As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support. We’re here to make your life easier and your home happier. From our family to yours.
Hughes
Written by the company
- Where to find us
- Alongside our fantastic online range of products that can be delivered across the UK, we also have several stores across East Anglia, making Hughes is your go-to for all home appliance needs. Visit one of our locations or head over to hughes.co.uk to explore our extensive range of products, receive expert advice and experience exceptional service.
- Products
- We offer a vast range of products, from TVs and soundbars to kitchen and laundry appliances, with items from all of the most popular household names including Samsung, LG, Sony, Bosch, Miele and Hotpoint, among many more.
- Free & Next Day Delivery
- With free and next-day delivery available on hundreds of products, plus a click-and-collect option, getting appliances has never been quicker or easier. Our fantastic drivers will deliver and expertly install your new appliance, ensuring everything is set up perfectly. We’ll even recycle your old appliance and take any packaging with us for a truly hassle-free experience.
- Price Match Promise
- Found a better price elsewhere, or after purchasing? We’ll price-match selected competitors up to 7 days after your purchase. You can always rely on us for the best value!
- Flexible Payment Options
- Take advantage of 0% interest on purchases over £99, or consider renting through Hughes Rental to spread the cost. Renting offers a hassle-free, affordable way to enjoy electricals with free servicing and repairs. Our skilled engineers will install and set up your appliances, and if something breaks, we’ll fix it quickly at no extra cost.
- Tech Support
- Need help choosing the right product, troubleshooting an issue, or simply looking for advice? Our support teams are ready to assist, whether you prefer a phone call, email, video call, or an in-store visit. We’re always here to help.
Contact info
United Kingdom
- 0371 231 3113
- sales@hughes.co.uk
- hughes.co.uk
4.6
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Rubbish website.
Honestly, the website was dreadful, the discount code(provided by Hughes!) kept defaulting to the original price despite using different browsers. I only used Hughes as they had the item available next day. I'd never use them again
27 August 2026
Reply from Hughes
Good afternoon,
We appreciate you taking the time to share your experience with us.
I am very sorry to learn you encountered a website useability and were unable to use a voucher code when placing a recent order. I have emailed you directly for you to share details of the voucher code in order for me to be able to investigate this matter further for you and await your reply.
I am pleased you were able to obtain the appliance for next day and I hope you are happy with your new purchase.
Kind regards
Sarah
Ordered two ovens and paid for next day…
Ordered two ovens and paid for next day delivery but only one turned up!
After several phone calls finally received second oven a week later with a promise of a delivery refund which i'm still waiting for.
27 August 2026
Reply from Hughes
Good morning,
Thank you for taking the time to share feedback in relation to your recent purchase.
We do apologise for the negative experience you have encountered with the delivery of your order, it is certainly not the level of service we wish to provide to our customers.
We are sorry to see one of the items purchased was delayed in transit with the courier and as such was not loaded on the van on the expected delivery date. We can confirm this matter was raised with the courier company, the item located and we are pleased to see delivery has now taken place for you. I can confirm on checking the order the delivery charge has been refunded and should now be showing in your account, if this is not the case please do make contact with our service team for assistance.
I do hope now both items have been delivered, you are happy with your purchases.
Kind regards
Sarah
Hughes unable to carry out installation
Hughes were unable to carry out the installation that was part of the purchase of the washing machine
27 August 2026
Reply from Hughes
Good afternoon Mr Heron, I'm sorry to hear things didn't go as expected with your recent delivery. Having looked at the information provided to us from the delivery team, it sounds like there was an issue with disconnecting your old item - this in turn affecting the installation. We have cancelled your order and refunded you fully as requested and we apologise for any inconvenience that may have been caused. Kind regards Sarah
I was very happy with the item and the…
I was very happy with the item and the service from Hughes. Delivery was on time and the item was packed well. I will use Hughes again as I have done for the past 20years. the price was completive with the suppliers.
27 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a review, We really appreciate it.
We are glad that you are happy with your items and the service you receive. were happy to hear that your delivery was on time and the item was packed well! Thank you for choosing to shop with Hughes the last 20 year, this is wonderful to hear! Best regards, Liv
Friendly engineer
Friendly engineer, let us know when to expect him, patient and explained why the problem had occurred so we know to expect it in the future- set a programme to record for later this evening too! Thank you!
3 September 2026
Unprompted review
Reply from Hughes
Good Afternoon, Thank you for leaving us a review, we are so pleased to hear that our engineer was very friendly, and that he kept in contact with you and was patient, this is lovely to hear! thank you for choosing to shop with Hughes! Best regards, Liv
Waiting for refund ?
27 August 2026
Reply from Hughes
Good afternoon,
Thank you for taking the time to leave us a review.
We can confirm in relation to your request to cancel the order, we contacted the courier to request them to not deliver the item and instead return the goods in order to cancel and process a refund for you as requested.
We do apologise the courier have been a little slow in returning the stock back to us, this has now taken place and your refund is in process.
Kind regards
Sarah
Super uncomplicated service
Super uncomplicated service after I ordered the wrong microwave it was exchanged with no queries in 2 days.
27 August 2026
Reply from Hughes
Good Afternoon, Thank you for the 5-star review! We are so pleased to hear that our service was super uncomplicated! This is what we strive for. Glad we were able to help so quickly, and that we resolved the issue efficiently! Thank you for choosing to shop with Hughes, Best regards, Liv
Good value and easy online experience
Good value, easy online experience and good, informative and accurate communication regarding delivery.
27 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a review, we really appreciate it! We are so pleased to hear that your experience with us was great and that the process from ordering to delivery was easy! We are pleased to hear that we kept in touch regarding delivery and all updates were swift. Thank you for choosing to shop at Hughes! Best regards, Liv
Reply from Hughes
Good Afternoon, Thank you for leaving us a review. We are pleased to hear that our service was excellent and fast, and that our prices were great! Thank you for choosing to shop at Hughes! Best regards, Liv
I have dealt with Hughs for a while now…
I have dealt with Hughs for a while now , and have a number of rental essentials. Recently I had a problem with my washing machine , it was no trouble to just call and get it sorted within 5 minutes ‘Nick’ sorted everything over the phone , my new washing machine , my
New Agreement and even helped me
With advice and great recommendations. Great customer service.
If one ever has a problem, it’s always been sorted with just one call. Thanks Hugh’s
3 September 2026
Unprompted review
Reply from Hughes
Good Afternoon, thank you for leaving us a review. We are so pleased to hear that Nick was able to help sort out your issue, Its so lovely to hear your feedback about us, we really appreciate it! Thank you for choosing to shop at Hughes, Best regards, Liv
I purchased a microwave from them and…
I purchased a microwave from them and they sent it very fast.
11 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a 5-star review, we really appreciate it!
We are pleased to hear that your microwave was was sent out to you very quickly, we do strive to give our customers quick and great service, so this is wonderful to hear! Thank you for choosing to shop at Hughes.
Best regards, Liv
Very helpful staff and pleasant took…
Very helpful staff and pleasant took time telling us the difference in products
2 September 2026
Unprompted review
Reply from Hughes
Good Afternoon, Thank you for leaving us a review.
We really appreciate it, We are so pleased to hear that our staff were helpful and took the time to tell you about our products. this is wonderful to hear! Thank you for choosing to shop with Hughes.
Best regards, Liv
Very good
Very good communication.
Delivery was excellent, driver very helpful.
Good service all round at a good price.
31 July 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a review! We are so pleased to hear that our communication, deliver, drivers, and service were all excellent!! This is wonderful to hear!
Thank you so much for choosing to shop at Hughes.
Best regards, Liv
Mixed review please read
I felt completly let down when i tried to order the fridge/ freezer as the guy i spoke to said due to my residental address being different to the delivery address he could not validate my debit card over the phone and said iwould have to order on line. This was after making a prior call to confirm an installation service was offered before making my final choice of product. I had been told there was no issue in calling and the complete order could be made over the phone. I ordered on line and then had to call to book installation. Where the lady i spoke to was very helpful and apolgised, but had to redo the complete order again. The delivery drivers who did the instal were also very good and helpful and kept me informed of delivery time. It is a shame that if it wasn't for the intial issues I would have been help to have rated a 5 star service. Hughes might have lost my sale if i had been able to get another unit in the time scales i needed it for. So a very honest but mixed experience
25 August 2026
Reply from Hughes
Good afternoon, thank you for taking the time to leave us this review. I'm glad you made the decision to stick with Hughes for your purchase and found the service that followed was to a better - more expected standard. Although I'm unsure who you initially spoke to, I will ensure to pass this feedback onto the appropriate team to be looked into further. Kind regards Sarah
Do not rent from this company
Do not rent from this company, if your appliance breaks after 12 months they will tell you that your monthly payments will increase in order to get a working appliance. They do not repair or replace free of charge!! Office staff are adamant this is how it works! What appliance have you had that’s died within 12 months!?
A whole week of arguing to get the issue resolved! I am a customer of over 20 years and they still tried to increase my payments … disgusting! I have updated this review after the response below. I confirm I have had my appliance replaced and it hasn’t cost me anymore however this is the second time it’s happened… if they try to do this to you demand a manager who I am sure will assist you, just be sure you actually speak to a manager… the first call back was NOT from a manager instead someone else pretending to be!! I feel sorry for the customers who don’t know their rights!
1 September 2026
Unprompted review
Reply from Hughes
Good morning,
Thank you for taking the time to leave feedback in relation to your experience.
We can confirm the correct information was given in light of new contract prices when signing back into a 12 month contract, due to us not having been able to service your appliance.
However, we do understand you were not happy with the situation and I can see you have since spoken with a manager in relation to your account and a resolution was agreed upon and a further amendment made as requested to ensure your exchange over took place earlier this week.
Kind regards
Sarah
Always excellent service
1 September 2026
Unprompted review
Reply from Hughes
Hi, Thanks for your review! We are glad that our service was excellent! Thanks for shopping at Hughes!
Best regards, Liv
Shoddy
Placed my 1st online order with Hughes on 30th Aug & received a confirmation page with the order number etc. Then.... nothing! (no follow-up email, txt, call etc)
Called their sales team on Tue 1st Sept & was told they had absolutely no record of the order (well, how come I have a confirmation screenshot?!) Furthermore, the person I spoke to really didn't seem to care in the slightest.
Doubt I'll be placing any more orders with this outfit again! It's just not worth the hassle!
1 September 2026
Unprompted review
Reply from Hughes
Good afternoon, Thank you for feeding this information back to us. Having looked into the order reference you have attached, I can see it seems the system sadly timed out before the order was completed and payment was taken, meaning no further emails were generated automatically refence to the day of delivery etc. I'm sorry for any inconvenience and frustration this has caused but if I can assist you with a purchase over the phone at all, please let me know. Kind regards Sarah
Reply from Hughes
Hi, Thank you for this 5 star review. We are glad you found our ordering process easy and the collection was swift.
Thank you for shopping at Hughes.
Best regards, Liv
Reply from Hughes
Good Afternoon, Thank you for leaving us a review. We are pleased to hear that the delivery was great, and so were our prices.
Thank you for shopping at Hughes.
Best regards, Liv
Great help from the young gentleman…
Great help from the young gentleman that put the to in my car
19 August 2026
Reply from Hughes
Hi, Thank you for the 5-star review, We are very pleased to hear that our team were able to help you with loading your car, this is great to hear! Thanks for shopping at Hughes.
Best regards, Liv
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