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Huggg Reviews 

161
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We recently rolled out Huggg to our managers across the business and the feedback from both managers and employees has been really positive so far. The platform is easy to use and is a great way t... See more

Rated 5 out of 5 stars

I received excellent support from the Huggg customer service team, particularly Jasmine. I had ordered a chocolate bar from Hotel Chocolat, which unfortunately was delivered on one of the hottest d... See more

Rated 5 out of 5 stars

Marie and the Team have made our Grant Distribution Process so much easier with Huggg. Prior to Huggg we found the process very manual, now with Huggg we can distribute quicker and with all the record... See more

Rated 5 out of 5 stars

Amazing help and support for over a year from Huggg with vouchers to support our free school meal students during the pandemic. Great initial online training & simple to use guides for schools and... See more

Company replied

Company details

  1. Corporate Gift Supplier
  2. Business to Business Service
  3. Software Company

About Huggg

Written by the company

Corporate gifting, minus the corporate.

Huggg is a UK gifting platform for businesses - free to use, trusted by 2,000+ UK companies. Send employee gifts, client gifts, and incentive rewards in minutes. No addresses needed. No admin. No unwanted gifts.

How it works

Pick a category and budget. Add a personal note. Send by link - email, SMS, or wherever you can paste a URL. The person you're gifting picks something they actually want from 200+ brands and claims it in a couple of clicks. No app. No login. No waiting.

Who uses Huggg

HR and people teams build employee recognition programmes that managers actually use. Set budgets, track what's been sent, and see the impact - without ever asking anyone for their home address.

Sales and marketing teams send client gifts and campaign rewards that feel personal, not promotional. A gift with choice lands differently to a branded pen.

Managers say thanks in the moment - when it matters, not at the end-of-year review cycle. Takes minutes. And it costs nothing to get started.

Office and ops teams sort Christmas gifts, new starter packs, and leaving presents without spreadsheets or supplier juggling. One account, one invoice, sorted.

Why it works

The problem with most corporate gifting is that it's designed for the sender, not the recipient. Branded merchandise that ends up in a drawer. Gift boxes chosen by procurement. Vouchers for places nobody uses.

Huggg is choice-led. Recipients browse and pick what they actually want from a curated range of 200+ UK brands - without seeing the price. It feels like a gift, not a budget line item.

And because it's sent by link - no home addresses, no postal delays, no size-and-colour spreadsheets - it actually gets done. Recognition that's easy to send is recognition that gets sent.

The practical bit

It's free to use. No platform fees, no per-send charges, no per-redemption costs. You pay for the gift card. And that's it.

For teams that need more: budget controls, manager permissions, VAT receipts, P11D-ready reporting, and recipient-reaction tracking. Built for the people who have to justify spend to finance.

Used by Octopus Electric Vehicles, GoCardless, Starbucks, Wingstop UK, Dermalogica, and 2,000+ other UK businesses. Over £300M worth of gifts sent through the platform.

Start gifting at huggg.me.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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4.8

All reviews

(161)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five Stars Are Just Not Enough!

Amazing help and support for over a year from Huggg with vouchers to support our free school meal students during the pandemic.
Great initial online training & simple to use guides for schools and families. Quick process to load funds, buy codes and send to families via text or email (their choice which) or to print out for them in school.
Any issues (usually user error!) have always been dealt with professionally, courteously and swiftly via online chat.
Really can’t recommend Huggg enough!

9 June 2021
Unprompted review
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Reply from Huggg

Wow SHS! Thank you so much for your lovely words. This makes all our hard work worth it.

Rated 5 out of 5 stars

Wonderful customer service and easy to use platform

From my first inquiry right through to launching the gifts to staff, the team at Huggg were very helpful and patient. Our staff loved having the freedom of choice to pick their own gift and no one ran into any issues. Extremely easy to use and to distribute to large numbers of staff.

9 June 2021
Unprompted review
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Reply from Huggg

That's great to hear Jessica - thank you. So glad that your staff enjoyed choosing their gifts.

Rated 5 out of 5 stars

An excellent and simple way to send…

An excellent and simple way to send voucher codes. I'd give more than 5* if that were possible. It's quick and easy to upload recipients' details and the codes are sent at the click of a mouse. Staff are helpful - not that you'll need much help as all is straight-forward and easy to use

9 June 2021
Unprompted review
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Reply from Huggg

Thank you so much Jan. We're just pleased we can help make your life simpler when you're sending vouchers.

Rated 5 out of 5 stars

Great service, amazing gifts

I use Huggg for client entertaining and gifts and it's simple, effective and fun! No need to capture addresses, go to the post office or think of a gift. Especially good in the pandemic where keeping in touch was only via Zoom (gifts are far more effective....) And I've also tasted the flapjacks myself and they are AMAZING.

9 June 2021
Unprompted review
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Reply from Huggg

Thanks Anna. So glad that we stopped you wasting your precious time with finding addresses and trips to the Post Office.

Rated 5 out of 5 stars

An awesome service

An awesome service - really simple and easy to use , especially for those moments when you're short on time. There's no faff or lengthy set up process. The Huggg team are also really helpful and responsive if you have any questions - would definitely recommend.

9 June 2021
Unprompted review
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Reply from Huggg

Thanks Zahra - we think you're awesome too! It makes us very happy to hear that you found the platform simple and easy!

Rated 5 out of 5 stars

Fab App!

Fab App!

Huggg is a great initiative for companies who want to reward their staff either virtually with vouchers, or in person with a free sausage roll or free coffees etc. Their style is very quirky and their team is very personable and friendly - would definitely recommend!

9 June 2021
Unprompted review
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Reply from Huggg

Thank you Katie!! It's easy to be friendly to you.

Rated 5 out of 5 stars

Great service

Great service, so lovely and easy to use with a great variety of choices available.

9 June 2021
Unprompted review
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Reply from Huggg

Thanks for your kind words Steph!

Rated 5 out of 5 stars

Great all round!

Great all round!
Really easy to use website, lots of different products available. I have used Huggg a few times for gifts and all the recipients were delighted with the quality of gifts and ease of redeeming. Great customer communication too. Highly recommended :)

9 June 2021
Unprompted review
Huggg logo

Reply from Huggg

Thank you. We aim to please and make people's lives easier, so it's great to hear that you and your recipients found it easy to use!

Rated 5 out of 5 stars

Fab product and service.

Fab product and service.
Huggg is always improving and is a joy to use.

9 June 2021
Unprompted review
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Reply from Huggg

Thank you Erica! We think you're fab too Erica.

Rated 5 out of 5 stars

Love Hugg!

I love using Hugg! I use it often for team incentives and rewards and it makes it super easy to buy multiple different purchases for lots of team members at once. Anything from a 'pick me up' coffee to encourage my team to go for a walk during lockdown, to Christmas incentives for the whole team. Looking forward to seeing even more products added as I'll definitely be ordering!

9 June 2021
Unprompted review
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Reply from Huggg

We can't wait to show you some of the cool products coming on to the platform soon Fran!!!

Rated 5 out of 5 stars

Excellent way of treating staff & customers

Such a great way to reward my team and customers - have really enjoyed sending out coffee gifts this past year!

The Huggg team are great to work with too - always really helpful and happy to answer questions!

9 June 2021
Unprompted review
Huggg logo

Reply from Huggg

Aww thanks Suraj! We're always happy to talk to you!

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